DIONNE Caldwell

Hours worked: An average of 35 hours per week

• Documented patients' activities and behaviors into EHR system for recordkeeping.
• Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.
• Developed individualized treatment plans for each client that included goals and objectives.
• Observed clients during both structured and unstructured activities to identify potential areas for improvement or reinforcement.
• Attended workshops and seminars related to Autism Spectrum Disorder and ABA best practices.
• Collaborated with families to provide support strategies for home-based interventions.
• Provided psychiatric or personal care to emotionally disturbed or cognitively impaired patients.
• Reviewed data and progress reports with management and specialists to strategize program improvements.
• Accompanied patients to medical and counseling appointments.
• Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
• Assisted with building life and social skills useful for everyday activities and interactions.
• Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
• Educated families about ABA principles so they can effectively implement them at home.

Hours worked: Worked an average of 40 hours per week

• Lead and supervised clinical staff, including nurses, medical assistants, and other healthcare professionals, to ensure efficient and effective delivery of patient care
• Developed and implemented clinical protocols, quality improvement initiatives, and best practices to enhance patient outcomes and safety
• Collaborated with physicians, administrators, and other healthcare professionals to coordinate patient care, treatment plans, and interdisciplinary team meetings
• Conducted performance evaluations, provided feedback, and offered professional development opportunities to enhance staff competencies and job satisfaction
• Acted as a liaison between clinical staff, patients, families, and external stakeholders to address concerns, resolve conflicts, and maintain positive relationships
• Analyzed billing trends within the organization to identify areas where cost savings could be achieved.
• Processed patient data documents, reports and case management files to assist clinical staff operations.
• Assisted with training new staff members on proper documentation techniques for medical records.
• Chaired staff meetings, providing status updates on key activities to clinical management.
• Provided patient outreach and education services related to health system resource availability.

Hours worked: An average of 40 hours per week

• I effectively oversaw the operation of 12 clinics independently
• Arranged for translators and other special accommodations for patients.
• Conducted patient registrations during check-in and check-out processes, including online data entry and form completion
• Updated patient information in the practice management system and secured necessary signatures
• Verify and maintain patient demographic, insurance, and payment details for revenue cycle purposes
• Scheduled appointments and addressed various patient inquiries efficiently and professionally
• Reported liabilities and risk management concerns to supervisor for review.
• Accessed programs and set up correct payment strategies based on patient means and needs.
• Assisted in the implementation of new technologies and processes to improve patient access services.
• Conducted financial counseling for patients, explaining payment options and assistance programs.
• Stayed current on community-based resources and services useful to patients.
• Explained various admission forms and policies, acquiring signatures for consent.
• Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.

Hours worked: An average of 40 hours per week

• As a skilled and efficient concierge, I successfully managed a building of over 250 units, ensuring the smooth day-to-day operations and addressing the needs of residents
• Managed resident requests, mail processing, parking management, and handyman service coordination
• Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
• Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
• Developed strong relationships with key partners in order to ensure smooth operations between departments.
• Arranged reservations for dining, entertainment, sightseeing tours, theater tickets, and sporting events.
• Trained new staff members on proper policies and procedures related to customer service delivery.
• Transmitted information or documents to customers through email, mailings or fax.
• Managed a concierge desk, keeping area organized and stocked with necessary materials.
• Maintained client accounts by obtaining, recording and updating personal and financial information.

Hours worked: An average of 35 hours per week.

• Managed cash register operations and provided excellent customer service
• Handled transactions accurately and ensured customer satisfaction
• Collaborated with team members to maintain a positive customer experience
• Answered phone calls to assist customers with questions and orders.
• Answered customers' questions and provided information on store procedures or policies.
• Performed opening and closing procedures including counting cash drawers and preparing deposits.
• Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
• Maintained current knowledge of store promotions to highlight sales to customers.
• Verified customer age requirement for alcohol or tobacco purchases.
• Trained new team members in cash register operation, stock procedures, and customer services.

Hours worked: An average of 40 hours per week.

• Attended staff meetings regularly in order to stay up-to-date on new developments within the field of healthcare.
• Conducted health screenings for store visitors to ensure safety protocols were followed
• Administered questions and temperature checks to assess potential health risks
• Provided clear instructions to individuals on safety protocols and next steps if screening failed.
• Performed regular cleaning and disinfecting of all areas used during screenings according to CDC guidelines.
• Offered protective masks and face shields to guests.
• Collaborated with other departments in order to develop efficient processes for conducting screenings.
• Greeted, guided and offered assistance to visitors.
• Attended staff meetings regularly in order to stay up-to-date on new developments within the healthcare field.

Hours worked: an average of 40 hours per week

• Provided childcare services including meal preparation, cleaning, diaper changing, administering medication and bedtime routines
• Organized fun activities for children and maintained a safe and nurturing environment
• Kept records of daily observations and information about activities, meals served and medications administered.
• Engaged in creative play activities that promoted language development, physical activity and problem solving skills.
• Monitored children's progress through ongoing assessments of their abilities and interests.
• Read stories to children, facilitated discussions and tied books into learning opportunities.
• Taught basic skills such as personal hygiene, social manners and appropriate behavior.
• Helped develop motor skills through active playtime activities like running, jumping.
• Attended professional development workshops to stay current on best practices in early childhood education.
• Identified signs of emotional or developmental problems in children to alert parents or guardians.
• Instilled discipline and maintained order with children by using simple and commanding directives.
• Maintained a clean and organized play area.
• Assisted with feeding infants and toddlers during meal times.

Hours worked: An average of 35 hours per week.

• Organized fun activities and field trips for children, ensuring an enjoyable experience for all participants
• Foster positive relationships with participants, families, and community members, addressing concerns and providing exceptional customer service
• Monitor program effectiveness and participant satisfaction, incorporating feedback to enhance future offerings
• Kept accurate and organized program and individual child records.
• Wrote and presented strategies for recreational facility programming using customer or employee data.
• Evaluated the effectiveness of the activity program, making data-driven adjustments to improve participant satisfaction and engagement.
• Provided emotional support and encouragement to participants, fostering a positive and inclusive environment.
• Led team meetings to discuss program progress, share best practices, and strategize future activities.