Dionne Carroll
Granger,IN
Overview
19
19
years of professional experience
Skills
- EMR / EHR
- Medical Office Administration/Triage
- Medical billing/Coding knowledge
- Specialized Referrals/Authorizations
- Scheduling/Phones/Messaging
- Communication
- Conflict Resolution
- Direct Patient Care
- Efficient and Reliable Team Player
- Entering Patient Demographics
- Appointment Setting/Insurance Knowledge
- Organization and Time Management
- HIPAA Compliance
- Collection of Co-pays
Summary
Meticulous administrative/healthcare employee with 20 plus years of experience in a variety of industries. Pays attention to detail, collaboration skills and typing ability. Committed to streamlining organizational procedures to optimize office settings. Eager to contribute value to a well established company's team through an excellent work ethic and strong knowledge of both patient and business records management.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work History
Medical Receptionist/Medical Assistant
Dr. Bolduan-Urology
Goshen, IN
07.2021 - Current
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Checked patient insurance, demographic and health history to keep information current.
- Organized paperwork such as charts and reports for office and patient needs.
- Completed patient referrals to other medical specialists/scheduled new patient's referred to office from outside providers.
- Manage over 50 patient calls per day.
Patient Care Associate
Beacon Health System Memorial Hospital
South Bend, IN
12.2020 - 11.2021
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms
- Recognized and reported abnormalities or changes in patients' health status to case manager
Unit Secretary/Nurse Assistant
Goshen Health Hospital
Goshen, IN
10.2019 - 07.2021
- Organize paperwork such as charts and reports for office and patient needs.
- Execute administrative duties to facilitate unit tasks and meet team goals.
- Help patients effectively manage routine bathing, grooming and other hygiene needs.
- Monitor, track and convey important patient information to healthcare staff to help optimize treatment plan and care delivery.
- Assist patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
- Managed over 50 incoming calls per day and directed to appropriate department.
Administrative Assistant/Accounts Payable Clerk
Thor Motor Coach
Elkhart, IN
11.2016 - 05.2019
- Interacted with vendors, contractors and professional services personnel and surrounding plants to receive orders, direct activities and communicate instructions
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
- Verified vendor accounts by reconciling monthly statements and related transactions
- Executed record filing system to improve document organization and management
Graphics Installer
Forest River Inc.
Elkhart, IN
04.2014 - 11.2016
- Double-checked customer requests and specifications before installations
- Prepare, position, apply or remove graphics according to customer sales
- Measure for accuracy and assure all products are applied according to weekly inventory run sheets
- Repaired damaged graphics or installed new ones
Medical Receptionist
Beacon Health System
South Bend, IN
05.1999 - 10.2009
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Checked patient data including insurance, demographic and health history to keep information current
- Carefully transcribed phone messages and relayed to appropriate personnel within minutes of each call
- Adhered to strict HIPAA guidelines at all times to protect patient privacy
- Enhanced office efficiency by handling 100+ callers per day
- Checked patient insurance, demographic and health history to keep information current
- Referred and pre-certed patients to outside testing, specialists and/or facilities
Education
Associate of Science - Medical Assisting
Ross Medical Education Center
Granger, iN04.2013
Timeline
Medical Receptionist/Medical Assistant
Dr. Bolduan-Urology
07.2021 - Current
Patient Care Associate
Beacon Health System Memorial Hospital
12.2020 - 11.2021
Unit Secretary/Nurse Assistant
Goshen Health Hospital
10.2019 - 07.2021
Administrative Assistant/Accounts Payable Clerk
Thor Motor Coach
11.2016 - 05.2019
Graphics Installer
Forest River Inc.
04.2014 - 11.2016
Medical Receptionist
Beacon Health System
05.1999 - 10.2009
Associate of Science - Medical Assisting
Ross Medical Education Center
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