Dionne Chandler
Customer Service Representative II
Houston,TX
Summary
Customer Service Professional with 8+ years of experience with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative II
General Dynamics Information Technology
02.2021 - 08.2024
- - Processed customer cases via phone, email, web, fax, and mail with high attention to detail.
- - Maintained accurate records and managed daily spreadsheets to ensure seamless case tracking.
- - Communicated available resources and referrals to clients while ensuring HIPAA compliance.
- - Assisted in resolving basic technical issues with and without IT support.
- - Supported special projects and maintained excellent multitasking and organizational skills.
- - Trained and mentored new hires—two of whom were hired permanently.
- - Proficient in Microsoft Office Suite, Google Chrome, Teams, Jabra, Nice InContact, Adobe Acrobat, and Skype.
- - Promoted a team-focused environment with open communication and accountability.
Customer Service Representative II
Assurance Wireless
08.2020 - 02.2021
- - Handled inquiries related to damaged devices and processed claims efficiently.
- - Promoted insurance plans and educated customers on service offerings.
- - Demonstrated adaptability and problem-solving in a fast-paced environment.
- - Maintained professionalism and confidentiality at all times.
Customer Service Representative II
Alorica Inc.
11.2017 - 08.2020
- - Handled high call volume to initiate and update customer claims.
- - Resolved issues related to damaged products, shipping, billing, and returns.
- - Verified claim validity and ensured timely and accurate resolution.
- - Deescalated customer concerns and followed up to ensure satisfaction.
- - Sent follow-up surveys to assess service quality and customer experience.
- - Processed time-sensitive transactions with precision and attention to detail.
Education
Associate's - Nursing
Kingwood Lone Star College
Houston, TX01.2016
Certificate - Medical Billing & Coding
Sanford-Brown College
Houston, TX01.2009
High School Diploma - undefined
South Mountain High School
Phoenix, AZ01.1985
Skills
- Customer Service & Support (8 years)
- Healthcare Experience – Certified Nurse Assistant (11 years), Medical Technician (2 months)
- Technical Proficiency – Microsoft Office, Excel, Outlook, Google Chrome, Teams, Skype, Adobe Acrobat, Jabra, Nice InContact
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
Timeline
Customer Service Representative II
General Dynamics Information Technology
02.2021 - 08.2024
Customer Service Representative II
Assurance Wireless
08.2020 - 02.2021
Customer Service Representative II
Alorica Inc.
11.2017 - 08.2020
Certificate - Medical Billing & Coding
Sanford-Brown College
High School Diploma - undefined
South Mountain High School
Associate's - Nursing
Kingwood Lone Star College
Similar Profiles
Jennifer SeawellJennifer Seawell
Security Training and Integration Analyst at General Dynamics Information TechnologySecurity Training and Integration Analyst at General Dynamics Information Technology
LUCAS FERRARINI DIASLUCAS FERRARINI DIAS
Information Systems Security Officer at General Dynamics Information Technology IncInformation Systems Security Officer at General Dynamics Information Technology Inc
Cynthia IvyCynthia Ivy
Senior Software Test Engineer at General Dynamics Information Technology IncSenior Software Test Engineer at General Dynamics Information Technology Inc
Jakwannai WashingtonJakwannai Washington
Lead Teacher, Biology & Biomedical Science at Sheldon Independent School DistrictLead Teacher, Biology & Biomedical Science at Sheldon Independent School District
ANDRE GOBERTANDRE GOBERT
Certified Debt Specialist at National Debt ReliefCertified Debt Specialist at National Debt Relief