Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dionne Cisneros

Humble,TX

Summary

Dedicated professional with a strong work ethic and a proven ability to enhance business performance. Skilled in adapting to various processes while effectively collaborating in team environments. Results-oriented with a focus on driving efficiency and meeting organizational objectives. Committed to continuous growth and delivering increased service value.

Overview

15
15
years of professional experience

Work History

Case Management Rep-UR Authorization Specialist

Houston Methodist Hospital
07.2024 - Current
  • Established and oversaw administrative procedures to align with board and management objectives.
  • Managed inpatient and observation hospital authorizations, ensuring compliance with regulations.
  • Tracked authorization progress to meet turnaround time goals consistently.
  • Utilized strong organizational skills to efficiently manage multiple tasks with precision.

Patient Advocate

Nexus Children's Hospital
01.2023 - 07.2024
  • Responded to patient concerns and questions with compassionate and knowledgeable service.
  • Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
  • Facilitated communication between patients, families and healthcare providers to support comprehension.
  • Monitored patient progress throughout treatment course, advocating for adjustments when necessary to optimize outcomes.
  • Collected and analyzed patient feedback to evaluate quality of care.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Delivered support to medical staff in completion of patient paperwork.

Health Information Management Specialist

Nexus Specialty Hospital
01.2020 - 01.2023
  • Implemented policies related to health information management practices within the facility.
  • Conducted quality assurance reviews on data entry for accuracy, completeness and conformity to standards.
  • Prepared reports summarizing key metrics related to health information management activities.
  • Served as a resource for coding questions from physicians and other healthcare providers.
  • Assisted in developing a system for tracking requests for copies of medical records.

Receptionist Coordinator

Nexus Specialty Hospital
02.2019 - 12.2019
  • Greeted visitors warmly and ensured they had a positive experience
  • Answered phones professionally in accordance with organizational protocols.
  • Maintained accurate records of all incoming calls, messages and visitors.
  • Answered questions about organization and provided callers with address, directions,and other information.
  • Scheduled conference rooms for meetings and special events as needed.

Receptionist Coordinator

Silverado Memory Care
02.2018 - 01.2019
  • Provided superior customer service by responding to inquires in an efficient and friendly manner.
  • Assisted with administrative tasks such as filing documents and copying materials.
  • Displayed pleasant and professional voice and demeanor, positively representing organization.
  • Checked visitors in and directed or escorted to appropriate departments and personnel.

Communications Specialist

Diagnostic Affiliates of Northeast Houston
10.2015 - 12.2017
  • Schedule and confirm diagnostic appointments, surgeries, and medical consultations.
  • Complete insurance claim forms.
  • Interview patients and complete intake and insurance forms.

Practice Administrator

Humble Family Practice
03.2010 - 12.2014
  • Identified areas for cost reduction by conducting regular audits of operational expenses.
  • Handled human resources tasks such as hiring, onboarding, payroll management, and employee relations issues resolution.
  • Supervised team of 30 office personnel.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Worked collaboratively with physicians to ensure quality of care was provided in accordance with established standards of practice.
  • Oversaw daily practice operations to guarantee seamless service delivery for patients and providers alike.
  • Managed financial aspects of the practice, including budgeting, billing, and insurance claims processing.
  • Ensured compliance with industry regulations and best practices to maintain a safe and efficient work environment.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.

Education

Medical Assisting And Medical Administrative

National Education Center
Houston, TX
06-1995

GED -

Lone Star College
Houston, TX
01-1994

Skills

  • Patient communication
  • Client Advocacy
  • Teamwork and collaboration
  • Problem-solving abilities
  • Multitasking
  • Time management
  • Adaptability
  • Continuous improvement
  • Professionalism

Timeline

Case Management Rep-UR Authorization Specialist

Houston Methodist Hospital
07.2024 - Current

Patient Advocate

Nexus Children's Hospital
01.2023 - 07.2024

Health Information Management Specialist

Nexus Specialty Hospital
01.2020 - 01.2023

Receptionist Coordinator

Nexus Specialty Hospital
02.2019 - 12.2019

Receptionist Coordinator

Silverado Memory Care
02.2018 - 01.2019

Communications Specialist

Diagnostic Affiliates of Northeast Houston
10.2015 - 12.2017

Practice Administrator

Humble Family Practice
03.2010 - 12.2014

Medical Assisting And Medical Administrative

National Education Center

GED -

Lone Star College

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Dionne Cisneros