Summary
Overview
Work History
Education
Skills
Timeline
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DIONNE CLARK

Lithonia,GA

Summary

Remote work setup: High speed and reliable internet connection. Dedicated home office space with a quiet/closed door environment for focused work. A position as a work from home Customer Service Representative by utilizing excellent problem resolution skills, computer literacy and product based knowledge will be used to gain new customers and retain existing ones by providing top notch customer support. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

14
14
years of professional experience

Work History

REMOTE CUSTOMER SERVICE REPRESENTATIVE

WEST AT HOME REMOTE
07.2019 - 02.2023
  • Handled over 80+ customer service inquiries and problems via telephone, internet, web-chat or written correspondence
  • Knowledge of Medicare, Medicaid, and third party vendors
  • Self motivated and adapt at time management while working remotely
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management
  • Enhanced productivity levels by anticipating needs and delivering outstanding support
  • Participated in team meetings and training sessions to stay informed about product updates and changes
  • Updated account information to maintain customer records
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor

DRIVER

Fantastic 5 Transportation
01.2016 - 09.2019
  • Operated over 30 assigned routes transporting passenger to and from designated locations and stops, as well as related activities in safe and timely manner
  • Responsible for ensuring that safety is priority, and that of highest quality of customer care was provided to customers
  • Transported customers through city and freeway traffic in safe and prudent manner, in accordance with all cities, county, state and federal laws, as well as company rules and policies
  • Completed bus trip log and turn in to supervisor
  • Completed required routes in safe and efficient manner
  • Strong ability to organize and coordinate route and route priorities to maintain most efficient and productive process
  • Maintained interior and exterior of bus in cleaned and cared for state
  • Ensured appropriate maintenance of bus was being scheduled and completed
  • Completed daily inspection log at beginning of each trip and turned in form when completed
  • Maintain positive attitude which supports team performance and productivity

REMOTE CUSTOMER SERVICE /TENANT COORDINATOR

CW Realty
10.2012 - 12.2016
  • Processed shipping receipts for more than 62k items daily
  • Scanned items using RF scan gun for accuracy and account and balance to shipping receipts
  • Interacted professionally with all departments, enlistee, civilians, and vendors
  • Handle calls effectively while ensuring that appropriate information is exchanged in ways that both understands.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates
  • Resolved discrepancies found on customer orders and facilitated communication between departments for resolution.
  • Adhered to company policies, procedures and system documentation requirements.

REMOTE CUSTOMER SERVICE REPRESENTATIVE

Verizon Wireless Remote
06.2009 - 07.2013
  • Ability to perform over 300 calls on daily basis
  • Good experience in receiving inbound calls from customers
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions
  • Processed debit and credit card and electronic check payments
  • Approved and terminated customer contracts upon request
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences

Education

Associate of Arts - Health Management And Clinical Assistance

Capella University
Minneapolis, MN
07.2020

High School Diploma -

Mcnair High School
Atlanta, GA
05.1996

Skills

  • Fifteen years of healthcare, hospitality, and superior customer service experience
  • Remote work experience with eagerness to excel in virtual work environment
  • Emphatically and problem solving skills
  • Proficient in
  • Microsoft Office, specifically Excel, Outlook and Word
  • Well-organized and highly efficient working in multi-tasking dynamic environment
  • Answers questions and resolves issues as “single-point-of-contact” based on phone calls, plan sponsors, PSS/ISO, members and providers
  • Quick learner, eager to further customer service knowledge and skills
  • Meticulous worker; attentive to quality and detail

Timeline

REMOTE CUSTOMER SERVICE REPRESENTATIVE

WEST AT HOME REMOTE
07.2019 - 02.2023

DRIVER

Fantastic 5 Transportation
01.2016 - 09.2019

REMOTE CUSTOMER SERVICE /TENANT COORDINATOR

CW Realty
10.2012 - 12.2016

REMOTE CUSTOMER SERVICE REPRESENTATIVE

Verizon Wireless Remote
06.2009 - 07.2013

Associate of Arts - Health Management And Clinical Assistance

Capella University

High School Diploma -

Mcnair High School

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DIONNE CLARK