Dionne Clark

Remote work setup: High speed and reliable internet connection. Dedicated home office space with a quiet/closed door environment for focused work. A position as a work from home Customer Service Representative by utilizing excellent problem resolution skills, computer literacy and product based knowledge will be used to gain new customers and retain existing ones by providing top notch customer support. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Fifteen years of healthcare, hospitality, and superior customer service experience. Remote work experience with eagerness to excel in virtual work environment. Emphatically and problem solving skills. Proficient in Microsoft Office, specifically Excel, Outlook and Word. Well-organized and highly efficient working in multi-tasking dynamic environment. Answers questions and resolves issues as 'single-point-of-contact' based on phone calls, plan sponsors, PSS/ISO, members and providers. Quick learner, eager to further customer service knowledge and skills. Meticulous worker; attentive to quality and detail. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.