Dionne CONNIFF
Bloomington
Summary
Professional with strong background in procurement and supply chain management. Known for driving efficiency and fostering team collaboration to achieve results. Skilled in vendor negotiations, contract management, and inventory control. Reliable, adaptable, and focused on meeting organizational goals.
Overview
21
21
years of professional experience
Work History
Procurement Coordinator
Sico America
11.2022 - Current
- Obtain and evaluate competitive quotations for purchased items.
- Expedite all materials with suppliers to ensure the items are available for production build.
- Process purchase orders based on MRP messages with approved suppliers.
- Negotiate competitive pricing.
- Work closely with Engineering and Quality Assurance to determine quality levels, and ensure they are supported.
- Work closely with the project manager and team to ensure on time delivery to the customer
- Communicated issues to suppliers
Customer Service Representative
Holiday Stationstores
01.2023 - 05.2024
- Run Register, cashier, make purchase suggestions
- Fast and friendly service to our customers
- Clean and support the store for the ultimate experience.
- Stock shelves
Customer Service Manager
Data Privacy Protection
01.2019 - 11.2022
- Data Privacy Protection Recruit, hire and train new customer service agents Generate saves/collections from training agents to up-sell and cross-sell Research strategies to further improve the customer experience Schedule calendar for agents and representatives
- Distribute agent and representative work Develop standards and procedures Document customer service discussions and actions
- Maintain accurate records and les of documentation Provide save/collection goals and encouragement to achieve goals Manage budget and expenses Set and support all customer service procedures and policies Address returns, refunds, credits, and shipping tracking numbers Record, organize, and le customer interactions and prole/account changes Provide resources for quality customer service Implement customer service strategies to improve quality of
Buyer
Cantel Medical
06.2015 - 01.2019
- Buyer for two manufacturing plants Direct Spend of $50MM per year
- Negotiate cost savings with existing or new suppliers Goal is $150K per year Exceed goal by $350K Interview and confer with current and prospective suppliers to determine supply capabilities, transportation logistics, inventory control and management Actively participate in overall product strategy development, R&D requirements and manufacturing coordination for new and emerging products as assigned. Communicated issues to suppliers Worked with IT and management when inaccuracies occur.
Buyer/contract Administrator
GE Power & Water Technologies
01.2011 - 06.2015
- Sole Sourcing Lead/Buyer for three manufacturing plants Direct and Indirect spend is $30MM per year Exceed deationary goal year over year by $20K through negotiations Goal is 100K per buyer to achieve global wide goal Achieve 96% on-time delivery through analyzing a report and working with production to proactively prevent stock out
- Participate in new product development Implemented a process to gather the needed information to ensure a successful product launch
- Assisted and managed supplier quality to support a resource shortage
- Produced supplier quality support to the Technology Group
- Communicated issues to suppliers Facilitated getting the problem resolved and ensuring the next shipment was to our specications.
Buyer/planner
Thermo King Ingersol Rand
01.2005 - 01.2011
- Processed requisitions for multiple commodity lines Exceeded goal of 96%, achieved 98% year over year Responsible for all indirect spend including negotiating and leveraged vendors to maximize cost savings Implemented a process improvement for blanket order or Kanban; including maintain daily inventory levels to ensure availability
- Negotiated contracts with suppliers to manage our kit components and package as needed Resulted in additional warehouse space for high moving product to ensure customer availabilities Managed and dispersed all MRP documentation to team members Analyzed and evaluated the reports to ensure accuracy Worked with IT and management when inaccuracies occur.
Education
BS - SOCIOLOGY-CRIMINAL
University of Wisconsin-River Falls
River Falls, WI06.2004
Skills
- ISO 13845 : 2015Lean Manufacturing, Six Sigma and Kanban, ISO 14971, Managing Operations and Efficiency, A3 Problem Solving, PPAP, FA, SAP S/4 Work Prioritization, Oracle, LN ERP, Time Management, Performance Tracking and Evaluations, Microsoft Office Suite, Salesforce, Verbal and Written Communication, Negotiation and Conflict Resolution, Analytical, (10 years)
- Client communication
- Negotiation expertise
- Performance tracking
- Cost control
- Purchase order management
- Relationship building
- Multi-tasking strength
Timeline
Customer Service Representative
Holiday Stationstores
01.2023 - 05.2024
Procurement Coordinator
Sico America
11.2022 - Current
Customer Service Manager
Data Privacy Protection
01.2019 - 11.2022
Buyer
Cantel Medical
06.2015 - 01.2019
Buyer/contract Administrator
GE Power & Water Technologies
01.2011 - 06.2015
Buyer/planner
Thermo King Ingersol Rand
01.2005 - 01.2011
BS - SOCIOLOGY-CRIMINAL
University of Wisconsin-River Falls
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