Dionne Curtis

Work History

Utility Worker

Compass Group Management

Toledo, OH

02.2022 - 05.2024

Inspected and repaired electrical, mechanical, hydraulic, and pneumatic systems.
Maintained and operated pumps, valves, compressors, boilers, turbines and related equipment.
Performed preventive maintenance on utility system components.
Monitored water levels in tanks and reservoirs to ensure adequate supply of water for operations.
Assisted with installation of new equipment or modifications to existing systems.
Troubleshot problems in the field by performing tests on equipment and making necessary adjustments.
Conducted safety inspections on all equipment used in the operation of utilities.
Ensured compliance with applicable laws and regulations governing utilities operations.

Supervisor

D & D Cleaning

Toledo, OH

05.2017 - 06.2023

Directed and supervised team of 15 employees in daily operations.
Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Tracked progress on projects and provided timely feedback to staff members.
Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
Performed monthly inventory checks to ensure sufficient stock levels for all products.
Assisted in creating budgets for departmental expenses including personnel costs.
Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
Monitored employee productivity levels on a regular basis to identify areas of improvement.
Evaluated employee performance through periodic reviews and documented results accordingly.
Provided guidance and direction to subordinates regarding job duties and responsibilities.
Organized special events such as company picnics or holiday parties for employees.
Created new strategies for improving customer service standards within the organization.
Implemented cost-cutting measures without compromising quality of services offered.
Analyzed financial data related to departmental budgeting activities on a regular basis.
Reviewed reports from subordinate staff members before submitting them to senior management.
Collaborated with other departments to coordinate workflow processes between teams.
Developed marketing plans that helped increase sales revenue by 20%.
Participated in conferences related to industry trends or organizational developments.
Monitored employee productivity to provide constructive feedback and coaching.
Complied with company policies, objectives and communication goals.
Coordinated employee schedules according to shift changes and availability.
Provided ongoing training to address staff needs.
Reviewed completed work to verify consistency, quality and conformance.
Established and enforced clear goals to keep employees working collaboratively.
Responded to customer questions regarding products, prices and availability.
Resolved customer complaints and adjusted policies to meet changing needs.
Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
Identified and corrected performance and personnel issues to reduce impact to business operations.
Planned and managed resources to consistently meet production, quality and cost goals.
Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
Responded to employee concerns or complaints by coordinating with human resources team to solve issues.

Landscaper

Georgia Peach Movers

Toledo, OH

03.2010 - 03.2017

Maintained and operated lawn care equipment such as mowers, trimmers, edgers, blowers, and hedge clippers.
Planned and designed landscaping projects to meet customer needs and preferences.
Cultivated soil by using rakes, shovels, hoes, trowels or other tools.
Transported plants, turf and other materials to designated areas for installation.
Cut grass in even lengths with power mowers or hand shears.
Installed water features such as fountains and sprinkler systems.
Weeded flower beds and vegetable gardens to remove unwanted vegetation.
Pruned trees, shrubs, hedges, bushes and vines to enhance their growth patterns.
Built retaining walls using stones or bricks for stability purposes.
Laid sod on prepared surfaces for a finished look of the landscape design.
Assisted in building decks and patios to create outdoor living spaces.
Cleaned up debris after completing jobsite tasks.
Performed routine maintenance of irrigation systems including repairs when needed.

Line Leader

Cookie Factory

Toledo, OH

06.2003 - 09.2010

Managed daily staff rotations and ensured workers were in their assigned positions.
Monitored production lines to ensure accuracy of product quality, quantity, and timing.
Provided guidance and instruction to employees on safety protocols and operating procedures.
Coordinated with other departments to ensure smooth workflow and timely completion of tasks.
Maintained accurate records of line performance, employee hours worked, and inventory levels.
Developed strategies for improving operational efficiency and productivity.
Performed regular inspections of equipment to identify maintenance needs or potential issues.
Ensured that all team members followed company policies and regulations regarding safety, work environment, attendance.
Trained new hires on the use of machinery and standard operating procedures for the line.
Conducted monthly performance reviews with direct reports to discuss progress towards goals.
Resolved conflicts between coworkers in a professional manner while maintaining a safe working environment.
Analyzed data from previous shifts to identify areas for improvement in processes or operations.
Assisted in troubleshooting problems related to production line equipment or processes when needed.
Implemented changes as directed by management to improve overall productivity.
Reviewed product specifications prior to each shift start-up and monitored output throughout the shift.
Participated in developing new processes or procedures based on customer feedback or industry trends.
Collaborated with engineering teams on design projects that improved existing systems or created new ones.
Enforced proper usage of Personal Protective Equipment among all personnel at the workplace.
Inspected finished products before packaging them for shipment according to established standards.
Assisted other departments during peak periods or when additional support was required.
Inspected equipment for cleanliness following each shift.
Oversaw running of [Type] equipment, strictly adhering to manufacturer safety protocols to alleviate possible injuries.

Cashier Team Lead

McDonald’s

Toledo, OH

07.2001 - 06.2005

Assisted cashiers with resolving customer complaints and inquiries.
Provided guidance to cashiers on how to accurately ring up customers' purchases.
Trained new cashiers on proper use of registers and store policies.
Performed daily opening and closing procedures for the register area.
Monitored cashier performance, providing feedback as needed.
Conducted inventory audits to ensure accuracy of product levels in the register area.
Maintained a clean work environment by sweeping floors and wiping down counters regularly.
Processed refunds and exchanges according to company policy.
Identified discrepancies between actual sales figures and expected totals.
Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
Assisted customers with locating items within the store when requested.
Supported other teams when necessary, such as stocking shelves or bagging groceries.
Developed strong working relationships with team members to foster collaboration.
Answered customer questions and provided store information.

Crew Member

Wendys Restaurant

Toledo, OH

06.2000 - 06.2001

Educated customers on menu items, product ingredients and nutritional values.
Performed cashier duties such as taking orders, collecting payments and providing change.
Restocked kitchen supplies including food products and utensils.
Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
Assisted in the preparation of food items such as sandwiches, salads and pizzas.
Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
Greeted customers upon arrival, provided menus and answered questions regarding menu items.
Provided excellent customer service to maintain a positive atmosphere for guests.
Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
Adhered to health department regulations regarding food handling procedures.
Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Assisted management team with inventory counts of food products and beverage supplies.
Monitored quality of food served to ensure it met company standards for presentation and temperature.
Resolved customer complaints in a professional manner.
Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
Maintained organized storage areas for food products, beverages and restaurant supplies.
Processed takeout orders quickly to ensure timely delivery of meals.
Informed customers about daily specials in an engaging manner.
Checked expiration dates on all products before serving them to customers.
Answered phone calls promptly to provide accurate information about menu items or prices.
Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
Wiped down tables and equipment, swept and refilled stock.
Served food quickly for positive guest experiences.
Organized and restocked supplies to support operations and team productivity.
Interacted pleasantly with guests to deliver quality customer service.
Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Took orders from patrons and input selections into store computer system.
Packed fast food products in approved containers, cups and bags.
Packaged menu items into bags or trays and placed drink orders into carriers.
Drove team success by quickly completing assigned tasks.
Upheld high standards of productivity and quality in operations.
Stocked shelves and cases with new or transferred items.
Demonstrated proper food safety practices by accurately completing quality control checklist.

Summary

Overview

Work History

Utility Worker

Supervisor

Landscaper

Line Leader

Cashier Team Lead

Crew Member

Skills

Timeline

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