Summary
Overview
Work History
Skills
Timeline

Dionne Curtis

Toledo,OH

Summary

I am a teams player,willing to learn also a fast learner

Overview

24
24
years of professional experience

Work History

Utility Worker

Compass Group Management
Toledo, OH
02.2022 - 05.2024
  • Inspected and repaired electrical, mechanical, hydraulic, and pneumatic systems.
  • Maintained and operated pumps, valves, compressors, boilers, turbines and related equipment.
  • Performed preventive maintenance on utility system components.
  • Monitored water levels in tanks and reservoirs to ensure adequate supply of water for operations.
  • Assisted with installation of new equipment or modifications to existing systems.
  • Troubleshot problems in the field by performing tests on equipment and making necessary adjustments.
  • Conducted safety inspections on all equipment used in the operation of utilities.
  • Ensured compliance with applicable laws and regulations governing utilities operations.

Supervisor

D & D Cleaning
Toledo, OH
05.2017 - 06.2023
  • Directed and supervised team of 15 employees in daily operations.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Assisted in creating budgets for departmental expenses including personnel costs.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Organized special events such as company picnics or holiday parties for employees.
  • Created new strategies for improving customer service standards within the organization.
  • Implemented cost-cutting measures without compromising quality of services offered.
  • Analyzed financial data related to departmental budgeting activities on a regular basis.
  • Reviewed reports from subordinate staff members before submitting them to senior management.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Developed marketing plans that helped increase sales revenue by 20%.
  • Participated in conferences related to industry trends or organizational developments.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.
  • Coordinated employee schedules according to shift changes and availability.
  • Provided ongoing training to address staff needs.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Responded to customer questions regarding products, prices and availability.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Responded to employee concerns or complaints by coordinating with human resources team to solve issues.

Landscaper

Georgia Peach Movers
Toledo, OH
03.2010 - 03.2017
  • Maintained and operated lawn care equipment such as mowers, trimmers, edgers, blowers, and hedge clippers.
  • Planned and designed landscaping projects to meet customer needs and preferences.
  • Cultivated soil by using rakes, shovels, hoes, trowels or other tools.
  • Transported plants, turf and other materials to designated areas for installation.
  • Cut grass in even lengths with power mowers or hand shears.
  • Installed water features such as fountains and sprinkler systems.
  • Weeded flower beds and vegetable gardens to remove unwanted vegetation.
  • Pruned trees, shrubs, hedges, bushes and vines to enhance their growth patterns.
  • Built retaining walls using stones or bricks for stability purposes.
  • Laid sod on prepared surfaces for a finished look of the landscape design.
  • Assisted in building decks and patios to create outdoor living spaces.
  • Cleaned up debris after completing jobsite tasks.
  • Performed routine maintenance of irrigation systems including repairs when needed.

Line Leader

Cookie Factory
Toledo, OH
06.2003 - 09.2010
  • Managed daily staff rotations and ensured workers were in their assigned positions.
  • Monitored production lines to ensure accuracy of product quality, quantity, and timing.
  • Provided guidance and instruction to employees on safety protocols and operating procedures.
  • Coordinated with other departments to ensure smooth workflow and timely completion of tasks.
  • Maintained accurate records of line performance, employee hours worked, and inventory levels.
  • Developed strategies for improving operational efficiency and productivity.
  • Performed regular inspections of equipment to identify maintenance needs or potential issues.
  • Ensured that all team members followed company policies and regulations regarding safety, work environment, attendance.
  • Trained new hires on the use of machinery and standard operating procedures for the line.
  • Conducted monthly performance reviews with direct reports to discuss progress towards goals.
  • Resolved conflicts between coworkers in a professional manner while maintaining a safe working environment.
  • Analyzed data from previous shifts to identify areas for improvement in processes or operations.
  • Assisted in troubleshooting problems related to production line equipment or processes when needed.
  • Implemented changes as directed by management to improve overall productivity.
  • Reviewed product specifications prior to each shift start-up and monitored output throughout the shift.
  • Participated in developing new processes or procedures based on customer feedback or industry trends.
  • Collaborated with engineering teams on design projects that improved existing systems or created new ones.
  • Enforced proper usage of Personal Protective Equipment among all personnel at the workplace.
  • Inspected finished products before packaging them for shipment according to established standards.
  • Assisted other departments during peak periods or when additional support was required.
  • Inspected equipment for cleanliness following each shift.
  • Oversaw running of [Type] equipment, strictly adhering to manufacturer safety protocols to alleviate possible injuries.

Cashier Team Lead

McDonald’s
Toledo, OH
07.2001 - 06.2005
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Provided guidance to cashiers on how to accurately ring up customers' purchases.
  • Trained new cashiers on proper use of registers and store policies.
  • Performed daily opening and closing procedures for the register area.
  • Monitored cashier performance, providing feedback as needed.
  • Conducted inventory audits to ensure accuracy of product levels in the register area.
  • Maintained a clean work environment by sweeping floors and wiping down counters regularly.
  • Processed refunds and exchanges according to company policy.
  • Identified discrepancies between actual sales figures and expected totals.
  • Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
  • Assisted customers with locating items within the store when requested.
  • Supported other teams when necessary, such as stocking shelves or bagging groceries.
  • Developed strong working relationships with team members to foster collaboration.
  • Answered customer questions and provided store information.

Crew Member

Wendys Restaurant
Toledo, OH
06.2000 - 06.2001
  • Educated customers on menu items, product ingredients and nutritional values.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Restocked kitchen supplies including food products and utensils.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Assisted in the preparation of food items such as sandwiches, salads and pizzas.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Adhered to health department regulations regarding food handling procedures.
  • Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Assisted management team with inventory counts of food products and beverage supplies.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Resolved customer complaints in a professional manner.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Informed customers about daily specials in an engaging manner.
  • Checked expiration dates on all products before serving them to customers.
  • Answered phone calls promptly to provide accurate information about menu items or prices.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Wiped down tables and equipment, swept and refilled stock.
  • Served food quickly for positive guest experiences.
  • Organized and restocked supplies to support operations and team productivity.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Took orders from patrons and input selections into store computer system.
  • Packed fast food products in approved containers, cups and bags.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Drove team success by quickly completing assigned tasks.
  • Upheld high standards of productivity and quality in operations.
  • Stocked shelves and cases with new or transferred items.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.

Skills

  • Safety Compliance
  • Machinery repair
  • Grounds Maintenance
  • Pressure Washing
  • Equipment Operation
  • Dishwashing abilities
  • Loading and unloading procedures
  • Product Assembly
  • Flooring upkeep
  • Landscaping Techniques
  • Construction knowledge
  • Cleaning procedures
  • Lockout and tagout procedures
  • Packaging assistance
  • Basic repair skills
  • Component Replacement
  • Equipment monitoring
  • Facility Maintenance
  • Assembly line
  • Waste disposal
  • Supply Restocking
  • Safety Management
  • Groundskeeping and Landscaping
  • Safety Protocols
  • Adaptability
  • Hand and power tool use
  • Self Motivation
  • Excellent Communication
  • Continuous Improvement
  • Time management abilities
  • Task Concentration
  • Light Carpentry
  • Professionalism
  • Equipment Assembly
  • Interpersonal Skills
  • Task Prioritization
  • Teamwork and Collaboration
  • Decision-Making
  • Problem-solving abilities
  • Digital Direct Control
  • Effective Communication
  • Team Supervision
  • Team building
  • Interpersonal Communication
  • Problem Detection and Resolution
  • Staff Scheduling

Timeline

Utility Worker - Compass Group Management
02.2022 - 05.2024
Supervisor - D & D Cleaning
05.2017 - 06.2023
Landscaper - Georgia Peach Movers
03.2010 - 03.2017
Line Leader - Cookie Factory
06.2003 - 09.2010
Cashier Team Lead - McDonald’s
07.2001 - 06.2005
Crew Member - Wendys Restaurant
06.2000 - 06.2001
Dionne Curtis