Dionne Dietz
Damascus,MD
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Telecommunication equipment operator position. Ready to help team achieve company goals. Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.
Overview
14
14
years of professional experience
Work History
Phlebotomy Team Lead
Quest Diagnotics
10.2015 - Current
- Improved patient satisfaction by consistently providing efficient and accurate blood draws.
- Enhanced team morale with effective communication and proactive problem-solving strategies.
- Facilitated cross-training initiatives to enhance overall team skills and versatility in various aspects of phlebotomy responsibilities.
- Streamlined the phlebotomy process for better time management and increased daily test completion rates.
- Maintained compliance with safety protocols, minimizing workplace accidents and needlestick injuries.
- Achieved high customer satisfaction scores by addressing concerns promptly and professionally.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Coordinated inventory management for necessary supplies, ensuring smooth daily operation without any shortages or delays.
- Assisted in training and onboarding new phlebotomists.
Phlebotomy Service Representative
Houston Hospital
02.2012 - 08.2015
- Maximized laboratory efficiency through timely transportation of collected samples to appropriate testing facilities.
- Demonstrated excellent attention to detail when labeling specimens, reducing the risk of errors in test results.
- Built strong relationships with patients, creating a comfortable atmosphere that eased anxieties surrounding blood draws.
- Supported clinical staff by performing additional tasks such as data entry and patient registration when needed.
- Exhibited flexibility in adapting to various shifts based on staffing needs and clinic requirements.
- Achieved consistent positive feedback from patients through compassionate care and clear communication during phlebotomy procedures.
Mobile Phlebotomist
Sherpard Blood Donation Center
08.2010 - 02.2012
- Organized daily work based on collection priority.
- Reduced wait times for patients by effectively managing daily schedules and appointments for mobile phlebotomy services.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Maintained a high level of accuracy in performing venipunctures for diverse patient populations, including infants, elderly patients, and those with challenging veins.
Education
No Degree - Medical Assistant
Remington College
Little Rock, AR10.2005
Skills
- HIPAA Regulations Knowledge
- Lab safety compliance
- Adaptable to change
- Medical terminology understanding
- Data entry proficiency
- Communication abilities
- Patient confidentiality
- Recording data
- Workload Management
- Machine Calibration
- Customer Service
Timeline
Phlebotomy Team Lead
Quest Diagnotics
10.2015 - Current
Phlebotomy Service Representative
Houston Hospital
02.2012 - 08.2015
Mobile Phlebotomist
Sherpard Blood Donation Center
08.2010 - 02.2012
No Degree - Medical Assistant
Remington College
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