Dionne Evans
Stone Mountain,GA
Summary
An experienced professional with over 15 years experience as a healthcare manager with a focus on patient care. Excellent organizational skills utilized in coordinating activities for a busy laboratory office in a hospital. Wide ranging responsibilities include supply allocation, staff training and, implementation of office procedures and processes, customer liaison and support and supporting the development of inventory reports. Well trained with a sound work ethic coupled with strong communication and interpersonal skills ensures maximum efficiency is maintained.
Overview
16
16
years of professional experience
Work History
Patient Care Coordinator
Emory Healthcare
Atlanta, GA
04.2022 - Current
- Administratively coordinates care for established patients and serves as the primary point of care for these patients and their families
- Responsible for collaborating with physicians and members of the care delivery team to triage, coordinate and consistently manage the patient care experience
- Works with patients and families to answer questions, provide emotional support and resolve issues concerning the administrative coordination of their care
- This would include return visit coordination, Surgery and ancillary appointment scheduling
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Educated patients by explaining preparation instructions for upcoming procedures and tests.
Phlebotomy Coordinator
Emory Healthcare
Atlanta, GA
02.2017 - 04.2022
- Takes incoming requests from departments and affiliated medical facilities to schedule appointments for collection of specimens
- Records accurate information in website databases for a hospital to utilize within established time-frames and guidelines
- Provides accurate information for billing procedures and maintaining records required by federal, state or organizational guidelines
- Monitors daily operations including staff schedule, workflow, supply inventory, patient care, equipment function, and communication within and outside of department
- Consults with manager/supervisor in identifying and resolving any deficiencies related to operation or staffing of the laboratory
- Assists in monitoring inventory control and resolving discrepancies
- Oversees daily maintenance of the department, such as restocking and cleaning workstations and laboratory
- Maintains daily statistics and any other data maintenance that is necessary; responsible for record management
- Monitors patient volume and adjusts staffing according to the workflow
- Assists the manager/supervisor in monitoring assigned work duties including coordinating runs, lunches and appropriate staffing of outpatient areas
- Assists in training staff in proper blood collection by both capillary and venous methods
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- Aids in yearly competence assessment of satellite phlebotomists; responsible for knowledge, application, and training of personnel in all policies and procedures
- Followed directives from phlebotomy supervisor to coordinate team's daily activities.
- Checked team member work on daily basis and coached on ways to improve performance.
Patient Care Coordinator
DeKalb Medical Center
Dekalb, GA
07.2016 - 02.2017
- Was responsible for the recruitment of, outreach to and the navigation and coordination of services for vulnerable patients living with complex health needs
- Served as an integral member of an inter-professional care management team working alongside medical providers, nurse care managers and social service staff to meet the needs of patients
- Participated in the development, maintenance, and adjustment of individualized care plans for high-risk patients that address both medical and social barriers to accessing care
- Acted as a professional liaison between hospitals, primary care providers, specialists, community resources and Managed Care Organizations on behalf of patients to ensure patient-centered care coordination
- Identified and tracked special populations including high-risk patients and other populations due for preventive or chronic care services
- Helped patients obtain the care they want and need, when they need it, which may include: assistance with financial/insurance options, solutions for transportation and translation services, and/or removal or resolution of other barriers to care
- Utilized team-based communication strategies to close the loop on referrals, hospital follow-ups and any outstanding items identified in the patient’s care plan
- Supported the primary care team by providing panel management to decrease the number of patients lost to care, non-compliant in follow up care and disconnected from primary care
- Assisted patients with navigating the healthcare system including but not limited to working with pharmacies, social service agencies, and insurance agencies as well as internal services such as the lab and other discharge processes
- Participated in interdisciplinary case conferences and team meetings
- Provided culturally appropriate health education.
Lab Assistant
Roper Hospital
Charleston, SC
04.2012 - 07.2016
- Coordinated and perform tasks and activities in all areas of the clinical laboratory
- Oversaw specimen collection and referral activities
- Monitored the status of the workflow of the tasks involved and prioritized each task, coordinated performance of tasks by other phlebotomists and report frequently and directly to the Lab Manager about completion of tasks
- Provided financial reports and interpret financial information to managerial staff while recommending further courses of action
- Maintained that all aspects of processing and handling of all specimens referred out (routine and esoteric) are carried out in an accurate, efficient, and timely manner
- Researched specimen requirements for reference labs and arranges for critical specimen handling and complex transportation arrangements when needed
- Oversaw processing and handling of all patient specimens as they are received in the Laboratory
- Prepared laboratory test requisitions for outpatients from physician orders using addressograph cards prepared outpatient registration
- Maintained that all new phlebotomist are adequately oriented and that training is documented for the tasks required
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- Maintained that all phlebotomy manuals and those manuals outlining test specimen requirements are kept updated
- Performed workload recording which includes tallying of CAP units / test and test statistics on a daily basis for all areas of the clinical lab
- Monitored supplies and inventory for areas of the lab as directed by the Lab Manager
- Maintained that phlebotomy supplies are adequately stocked by the by the phlebotomy staff and that all patient areas are in proper condition with regard to equipment and cleanliness
- Enforced and follows all laboratory safety rules and reports any possible hazards to the Lab
Patient Support Technician
04.2006 - 06.2012
- Maximized client brands and achieved measurable marketing results by working with client contacts and agency team members to create and execute integrated marketing communications programs for clients
- Managed multichannel programs that included advertising, direct mail, trade show support, web development and email marketing as well as a strong focus on public relations and social medi
- Kept patient rooms clean and organized
- Monitored patient health and measuring vital signs
- Maintained accurate patient records
- Assisting the healthcare team with administering treatments
- Collected liquid samples or specimens for testing
- Performed basic nursing procedures such as administering medications
- Reported any changes in patients' conditions to a registered nurse or physician
- Provided emotional support and assisting patients with basic needs such as dietary intake, grooming, and personal hygiene
- Maintained close communication with the patient's healthcare team
- Assisted with the educating of patients' relatives regarding the required care.
Education
Certification - Phlebotomy
Trident Technical College
Charleston, SC03.2005
BS - Technical Management /Health Services Administration
DeVry University
Decatur, GA10.2021
Medical Insurance Coding
Centura College
Charleston, SC04.2012
Skills
- Database Coordination
- Patient Registration
- Registration and Scheduling
- Claim Processing
- Resolving Problems
- Insurance Verification
- Explaining Policy and Procedures
Timeline
Patient Care Coordinator
Emory Healthcare
04.2022 - Current
Phlebotomy Coordinator
Emory Healthcare
02.2017 - 04.2022
Patient Care Coordinator
DeKalb Medical Center
07.2016 - 02.2017
Lab Assistant
Roper Hospital
04.2012 - 07.2016
Patient Support Technician
04.2006 - 06.2012
Certification - Phlebotomy
Trident Technical College
BS - Technical Management /Health Services Administration
DeVry University
Medical Insurance Coding
Centura College
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