Summary
Overview
Work History
Education
Skills
Always volunteered with on the job charities especially with the Seahawks and the Boeing Classic
Timeline
Generic

Dionne Fields

Federal Way,WA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Patient Access Specialist

Virginia Mason
11.2009 - 04.2020
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Trained new staff on hospital processes and procedures.
  • Collected and validated patient demographics and insurance information.
  • Providing excellent customer service by promptly answering patient inquiries.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Obtained signatures from financial responsibility and treatment procedures from patients or guardians.

Education

Vocational - Medical Assisting

Pima Medical Institute
Seattle, WA
11.1995

Skills

My skill set is mainly on Radiology and Labs, I have the knowledge of every Radiology exam and can explain the preps that could be required of them and can fully explain to the patient how to be prepared for their exams, I can tell patients about labs if they ask what these labs are checking for, so full knowledge of general xray, CT and why they sometimes want to use contrast and the general radiation that comes with that, Mri/Mra and preps and can explain why sometimes we need creatines for both CT and Mri, Nuclear Medicine from anywhere from Gastric empyting, Petscans, Bonescans, Mammograms, Ultrasound and have scheduled biopsies I have the ability to read a diagnosis and determine if that's the right exam being determined by the doctor and if I don't think it's right I will seek my radiologist and then message or call the doctor to better advise

I have been lead and set schdules and trained all the employees that came after me

Participated in meetings to help flow and scheduling of patients

Film Room knowledge to make cd's and transfer images to other facilities under HIPPA guidlines

Always follow it takes two when verifying patient information in a confidential manner

Control faxes and send faxes under HIPPA regulations

Communicate and always be proficient and professional with empathy

Have de-escalation knowledge

stock and re-order supplies

Always volunteered with on the job charities especially with the Seahawks and the Boeing Classic

Seahawks had a 5k run that ended up at the Seahawk Practice Station which I handed out gatorade, water and snacks to the runners, the Boeing Classic I handed out drinks and snacks or was a person with the golfer that stood next to them, making sure they had what they needed, also promotion work at the aquatic center in Federal Way, also I volunteered at the Federal Way food bank whenever I had a day off for a couple hours.

Timeline

Patient Access Specialist

Virginia Mason
11.2009 - 04.2020

Vocational - Medical Assisting

Pima Medical Institute

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Dionne Fields