Dionne Francis

Work History

Payment Specialist

Coronis Health

01.2022 - Current

Performed various administrative tasks related to payments, including generating reports, updating records, and maintaining accurate documentation.
Enhanced payment processing efficiency by streamlining procedures and implementing automation tools.
Developed strong relationships with banks, credit card processors, and other external partners for seamless collaboration in handling payments.
Evaluated and recommended improvements to current payment systems, leading to increased efficiency and reduced processing times.
Managed the reconciliation of accounts payable and receivable, ensuring accuracy in financial reporting.
Trained new team members on company-specific software and standard operating procedures for efficient onboarding.
Contributed to business growth by analyzing sales data, identifying patterns, and offering insights into potential areas of expansion or adjustment.
Supported cash flow management efforts by monitoring outstanding balances and initiating collection actions when necessary.
Maintained up-to-date knowledge of industry trends, regulations, and best practices to ensure compliance in all payment processes.
Monitored accounts to verify compliance with payment terms and schedules.
Reconciled accounts receivable ledger to verify payments and resolve variances.

Payment Coordinator

Medac/MiraMed

06.2019 - Current

Reduced payment errors by closely monitoring transaction records and conducting thorough audits.
Closely monitored accounts payable balances, proactively identifying potential late payments or delinquencies before they occurred.
Assisted in budget preparation by providing detailed reports on historical payment data for various departments'' resource planning purposes.
Coordinated with vendors on contract negotiations, securing favorable terms and conditions for the company''s ongoing transactions.
Managed high volume of invoices, ensuring timely payments to vendors and maintaining positive relationships.
Implemented automated payment reminders for clients, reducing overdue balances and improving cash flow management.
Collaborated with cross-functional teams to ensure accurate financial reporting and timely payments.
Developed training materials and conducted workshops for new team members on payment procedures.
Acted as a liaison between the finance department and other teams, ensuring clear communication regarding payment-related matters and fostering strong working relationships across the organization.
Maintained updated knowledge of industry regulations, ensuring compliance in all payment activities.

Payment Poster

Medac

01.2009 - Current

Managed large volumes of data efficiently and with great care on daily basis.
Supported audits by providing detailed records of all posted payments and adjustments upon request.
Communicated effectively with others through active listening and dynamic interpersonal skills.
Stayed informed of industry changes and updates by participating in relevant training sessions, utilizing new knowledge to enhance job performance.
Maintained compliance with HIPAA regulations while handling sensitive patient information during payment posting tasks.
Contributed to improving departmental workflows by regularly sharing insights and feedback on processes with management.
Played an integral role in maintaining a clean claims submission rate above industry standards through diligent posting practices and collaboration with other departments.
Collaborated with billing team to resolve outstanding invoices and improve cash flow.
Processed payments that had been received from insurance companies and Medicare.
Accurately posted payments and adjustments both electronically and manually.
Reconciled accounts receivable ledger to verify payments and resolve variances.
Handled account payments and provided information regarding outstanding balances.
Reconciled accounts receivable to general ledger.

Refund Specialist

Medac

11.2007 - Current

Followed up on denied and unpaid claims to resolve problems and obtain payments.
Compiled department-specific reports to help senior managers identify trends and improve progress.
Coordinated with insurance providers to verify customer's policy benefits in relation to claims.
Delivered timely information to insurance representatives to resolve common and complex issues.
Prevented delays and claim denials by correcting information prior to submission.
Identified opportunities for automation within the refund process workflow, proposing viable solutions that led to increased efficiency.
Provided excellent customer service, addressing concerns promptly and professionally to maintain high levels of satisfaction.
Participated in regular meetings with management to discuss progress toward department targets, suggesting improvements where necessary.
Conducted periodic audits of previously processed refunds to ensure ongoing compliance with company policies and industry regulations.
Maintained accurate records of all refunds processed, ensuring proper documentation for auditing purposes.
Increased customer satisfaction by efficiently processing refund requests and resolving disputes.
Actively contributed to team discussions on best practices for handling unique or challenging refund scenarios, sharing practical insights gained from experience.
Developed strong working relationships with colleagues across various departments, facilitating smooth resolution of cross-functional issues involving refunds.
Assisted management in developing a comprehensive policy manual outlining clear guidelines for handling refunds, chargebacks, and related issues.
Monitored outstanding invoices and performed collections duties.

Summary

Overview

Work History

Payment Specialist

Payment Coordinator

Payment Poster

Refund Specialist

Education

High School Diploma -

Skills

Timeline

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