Summary
Overview
Work History
Education
Skills
Certificates and Training
Timeline
Generic

Dionne Gillum

Kendrick,ID

Summary

Compassionate professional in social work, adept at enhancing community support systems and empowering families and children through targeted interventions. Known for high productivity and efficiency in task completion, ensuring timely provision of services and resources. Possess specialized skills in case management, crisis intervention, and behavioral counseling. Excel in empathy, communication, and problem-solving, crucial for navigating complex family dynamics and school environments to foster positive outcomes.

Overview

9
9
years of professional experience

Work History

Case Manager

Idaho Department Of Corrections
Orofino, ID
01.2021 - Current
  • Advocated on behalf of clients to secure necessary services and support.
  • Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
  • Counseled clients on available resources within the community that could help meet their needs.
  • Managed caseloads effectively, ensuring timely documentation and reporting.
  • Monitored client progress through regular follow-up contacts.
  • Maintained confidentiality and adhered to professional ethics and standards.
  • Participated in professional development activities related to case management best practices.
  • Utilized case management software and databases for efficient information tracking.
  • Maintained logs and electronic client records following department and agency policies for effective monitoring.
  • Provided treatment groups to clients with substance abuse issues, sex addiction, and aggression issues.
  • Discussed with offenders how such issues as drug and alcohol abuse and anger management problems might have played roles in past criminal behavior
  • Created reentry, collaborating with the parole commission and parole officers. Resident reentry plans included housing, financial guidance, aftercare options, and connections with community mentors.

Child Protective Services Caseworker

State of Oregon DHS Child Welfare
Salem, OR
01.2019 - 01.2021
  • Attended court hearings as necessary to represent the agency's interests in protecting the welfare of children.
  • Educated parents about their rights and responsibilities regarding custody issues.
  • Collaborated with law enforcement personnel on investigations related to child abuse or neglect cases.
  • Maintained confidentiality.
  • Participated in ongoing training to maintain knowledge of child protective practices.
  • Monitored children's well-being through home visits, school visits, and medical appointments.
  • Reviewed and analyzed reports of child abuse and neglect to identify threat of harm.
  • Attended hearings and provided expert testimony.
  • Identified appropriate community resources and provided referrals for services.
  • Developed and maintained relationships with families, community resources, and other stakeholders to provide appropriate services.
  • Conducted initial assessments for child abuse or neglect cases.
  • Maintained accurate records of client contact and progress according to agency policies.
  • Prepared detailed reports of all findings regarding cases of suspected abuse or neglect.
  • Assessed risk factors that may lead to further harm or danger to a child's physical or emotional health.
  • Interfaced with local court system, attending court proceedings and working directly with attorneys.
  • Reviewed case documentation to ensure compliance with state regulations and laws governing Child Protective Services.
  • Created safety plans for children in need of protection from abuse or neglect.
  • Utilized various computer systems for data entry and tracking caseworker activities.
  • Investigated allegations of child abuse or neglect by gathering information from the family and other sources.
  • Provided follow-up care after termination of a case to ensure continued safety of the child.
  • Facilitated family reunification when possible following appropriate safety considerations.
  • Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
  • Actively participated in staff training sessions on best practices related to Child Protective Services case work.
  • Completed day-to-day duties accurately and efficiently.

Child and Family Caseworker

Confederated Tribes Of Grand Ronde
Grand Ronde, OR
07.2017 - 01.2019
  • Conducted home visits to assess living conditions and support needs.
  • Maintained updated progress notes and case record and documented children's progress in recreational activities, treatment plans, tribal connection, and education.
  • Collaborated with state agencies to ensure ICWA was being appropriately upheld, and the integrity of the tribal-state agreement was followed to ensure the child's needs were met.
  • Developed individualized service plans based on client's strengths and identified needs.
  • Collaborated with ODHS, LEA, and other agencies to ensure child safety for tribal families.
  • Maintained detailed court reports for tribal and state courts.
  • Trained in trauma-informed care.
  • Trained as a QEW for the Indian Child Welfare Act and tribal practices.
  • Maintained accurate records of client information in accordance with agency policies and procedures.
  • Assisted clients with job searches, budgeting, parenting skills, housing resources and other social services as needed.
  • Collaborated with other departments within the agency to ensure that all services are provided in a timely manner.
  • I was trained as a backup child protection investigator.
  • Built trust and rapport with clients to facilitate effective support.
  • Attended court hearings when appropriate to provide testimony regarding client status or progress towards goals.
  • Actively participated in interagency meetings designed to coordinate care among multiple providers.
  • Facilitated frequent family conferences to discuss case plans in detail and discuss goals.
  • Monitored client progress and updated service plans as necessary.
  • Met with clients to conduct needs assessments, recommending appropriate support and service offerings.
  • Managed caseload efficiently, prioritizing tasks to meet client needs and deadlines.

Parent Coach and Reunification Specialist

Lutheran Community Services Northwest
McMinnville, OR
01.2016 - 07.2017
  • Assisted families in developing positive discipline strategies for their children.
  • Created individualized coaching plans for each family based on their unique needs and goals.
  • Maintained case records for all clients according to agency policy and procedures.
  • Advised parents on how to create a nurturing home environment conducive to learning.
  • Monitored client progress over time by conducting follow-up meetings or phone calls.
  • Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
  • Identified appropriate community resources and provided referrals for services.
  • Maintained confidentiality through stringent handling of data.
  • Facilitated communication between parents and their children to help build strong relationships.
  • Provided crisis intervention services when needed in order for clients to address urgent matters quickly.
  • Provided support and guidance to parents in need of assistance with parenting challenges.
  • Interfaced with the local court system, attending court proceedings.
  • Evaluated effectiveness of interventions used by assessing changes in parent-child interactions over time.
  • Assisted clients in setting realistic goals related to parenting concerns or issues they are facing.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Education

Bachelor of Science - Criminal Justice And Criminology

Portland State University
Portland, OR
03-2025

Associate of Applied Science - Criminal Justice And Criminology

Chemeketa Community College
Salem, OR
06-2016

Skills

  • Case management
  • Data entry
  • Client advocacy
  • Crisis intervention
  • Documentation management
  • Professional ethics
  • Relationship building
  • Community resources
  • Decision-making
  • Documentation and report writing
  • Interdisciplinary collaboration
  • Progress evaluations
  • Home visits and inspections
  • MS office
  • Vulnerable population awareness
  • Team collaboration
  • Report writing
  • Intervention plans
  • Ethical judgment
  • Multitasking and organization
  • Child welfare practices
  • Effective communication

Certificates and Training

  • Facilitator of Cognitive Behavioral Intervention for Substance Abuse
  • Facilitator of Cognitive Behavioral Intervention for Sex Offenders
  • Facilitator of Thinking for a Change
  • Trainer and Facilitator of Motivational Interviewing
  • Facilitator of Aggression Replacement Training
  • Collaborative problem Solving
  • Trauma Informed Care
  • Facilitation
  • Various Domestic Violence and Victimization Trainings
  • Make Parenting a Pleasure
  • Experience with Circle of Security Parenting Curriculum
  • DHS core training
  • Family Sex Abuse Training
  • Child Interview Training
  • Qualified Expert Witness
  • Forensic Interviewing Training

Timeline

Case Manager

Idaho Department Of Corrections
01.2021 - Current

Child Protective Services Caseworker

State of Oregon DHS Child Welfare
01.2019 - 01.2021

Child and Family Caseworker

Confederated Tribes Of Grand Ronde
07.2017 - 01.2019

Parent Coach and Reunification Specialist

Lutheran Community Services Northwest
01.2016 - 07.2017

Bachelor of Science - Criminal Justice And Criminology

Portland State University

Associate of Applied Science - Criminal Justice And Criminology

Chemeketa Community College

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Dionne Gillum