Summary
Overview
Work History
Education
Skills
Timeline
Dionne Halstead

Dionne Halstead

Cedar Rapids,IA

Summary

Dynamic and results-driven professional with a proven track record at Wix.com, excelling in customer service and team leadership. Enhanced customer satisfaction through strategic problem-solving and effective communication. Skilled in training and mentoring, I successfully implemented efficient workflows, boosting team productivity by 20%. Committed to fostering a collaborative and motivated work environment.

Overview

14
14
years of professional experience

Work History

Sales Associate

Victra Wireless
04.2025 - Current
  • Assist customers with their cell phone needs by upgrading phones, changing plans or billing questions or general account questions .
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.

De-escalation Supervisor

Wix.com
08.2022 - 02.2025
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Customer Service Expert

Wix.com
10.2021 - 02.2025
  • Streamlined processes for improved efficiency in handling customer inquiries.
  • Increased customer loyalty through proactive communication and follow-up after issue resolution.
  • Managed high-stress situations with professionalism, maintaining composure while providing exceptional service under pressure.
  • Training and mentoring new hires to be productive in their new roles.
  • Point of contact as team manager when the team leader was out. Managed the team, assigned duties, ran team meetings.
  • Helped customers to resolve issues that they are having with their business website.
  • Customer service troubleshooting, billing of their accounts, payments for their stores.

Customer Service Representative

Hibu
01.2015 - 10.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Gather vital information from businesses for their website and input data to send the information off to the build team.

Customer Sales Support Representative

Infinity Contact
06.2011 - 01.2015
  • Maximized upselling opportunities by keeping current on evolving product offerings as well as complementary items or services that could benefit customers further.
  • Leveraged CRM software to track leads and manage the sales pipeline effectively and efficiently.
  • Boosted customer satisfaction by addressing and resolving issues promptly and professionally.
  • Coordinated order processing, shipping, and billing procedures to ensure timely delivery and accurate invoicing for all transactions.

Education

Business Management

Kirkwood Community College, Cedar Rapids, IA

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Employee motivation
  • Decision-making
  • Complex Problem-solving
  • Strategic planning
  • Analytical thinking
  • Team building
  • Processes and procedures
  • Process monitoring and improvement
  • Conflict resolution
  • Expectation setting
  • Data analytics
  • Verbal and written communication
  • Coaching and mentoring
  • Quality control
  • Workflow management
  • Risk management
  • Problem-solving
  • Multitasking Abilities
  • Time management
  • Excellent communication
  • Active listening
  • Professionalism
  • Problem-solving aptitude
  • Teamwork
  • Team leadership

Timeline

Sales Associate - Victra Wireless
04.2025 - Current
De-escalation Supervisor - Wix.com
08.2022 - 02.2025
Customer Service Expert - Wix.com
10.2021 - 02.2025
Customer Service Representative - Hibu
01.2015 - 10.2021
Customer Sales Support Representative - Infinity Contact
06.2011 - 01.2015
Kirkwood Community College - , Business Management

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Dionne Halstead