Dionne Hill
Chicago,IL
Summary
Motivated Customer Service and Sales Professional experienced in selecting and gathering products for online orders with a focus on quality and customer satisfaction. Delivered superior service through strong communication and problem-solving skills, fostering relationships that enhance business growth and customer loyalty.
Overview
13
13
years of professional experience
Work History
Online Pickup and Delivery Associate
Walmart
05.2024 - 10.2025
- Selected and gathered online orders accurately for customer pickup and delivery, ensuring quality and freshness.
- Operated handheld scanners to track inventory and manage order fulfillment efficiently.
- Collaborated with team members to maintain a clean and organized workspace.
- Built relationships with customers and community to promote long-term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to team objectives in a fast-paced environment.
Assistant General Manager
Potbelly's Sandwich Shop
02.2016 - 10.2025
- Led team in daily operations to ensure efficient service and customer satisfaction.
- Implemented customer feedback systems to enhance service quality and menu offerings.
- Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
- Developed training programs for staff, enhancing skills and operational knowledge.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with an eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Assistant General Manager
Panera Bread
11.2012 - 03.2018
- Coordinated marketing initiatives that increased brand visibility within the community.
- Analyzed sales data to identify trends, informing strategic decision-making for promotions.
- Mentored junior staff, fostering a positive work environment and encouraging professional growth.
- Oversaw financial reporting processes, ensuring accuracy and compliance with company standards.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Ordered precise quantities of stock and executed corrective actions to drive profitability.
Education
High School Diploma -
Englewood H.S
Chicago, ILSkills
Customer satisfaction
Problem-solving
Multitasking
Consistency in performance
Excellent communication
Relationship management
Team collaboration
Reliability
Team leadership
Customer engagement
Inventory management
Food safety and sanitation
Staff training and motivation
Promote products
Timeline
Online Pickup and Delivery Associate
Walmart
05.2024 - 10.2025
Assistant General Manager
Potbelly's Sandwich Shop
02.2016 - 10.2025
Assistant General Manager
Panera Bread
11.2012 - 03.2018
High School Diploma -
Englewood H.S