Dionne Howard
Danville,IL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
20
20
years of professional experience
Work History
Substitute School Secretary
Danville Public Schools
03.2023 - Current
- Processed student registrations and withdrawals.
- Documented attendance, grades and test scores to update permanent records.
- Participated in meetings, workshops and seminars to covey or gather information to perform functions.
- Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
Patient Access Representative
Presence Health
02.2012 - 06.2014
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Trained new staff on filing, phone etiquette and other office duties.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
Receptionist
City of Chicago-Public Health Department
09.2005 - 03.2008
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support by registering patients in to be seen by nurse before receiving vaccinations.
- Answered central telephone system and directed calls accordingly.
Education
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ04-2025
Skills
- Student supervision
- Report generation
- Calendar management
- Document preparation
- Patient check-in
- Patient identity verification
- Registration management
Timeline
Substitute School Secretary
Danville Public Schools
03.2023 - Current
Patient Access Representative
Presence Health
02.2012 - 06.2014
Receptionist
City of Chicago-Public Health Department
09.2005 - 03.2008
Bachelor of Science - Health Administration
University of Phoenix
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