Dionne Jennings
Reynoldsburg,OH
Summary
Proven track record in enhancing patient care and administrative efficiency at OhioHealth, showcasing exceptional attention to detail and customer service skills. Excelled in multitasking and optimizing operations, achieving significant improvements in patient processing and satisfaction. Skilled in electronic health record management and adept in high-pressure environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Practice Technician
MD VIP Primary Care/OhioHealth
07.2024 - Current
- Assisting patients by checking in and out. Verifying appropriate documentation to update their charts, collecting copays. Rooming patients and collecting their vitals and going over health history. Daily administrative duties includes faxing, checking daily inbox, scanning, Lab input, prior authorizations for pharmacy refills, answering telephone calls, health maintenance scans, scheduling and referrals.
Administrative Medical Assistant
Women's Health Center/OBGYN
09.2023 - 07.2024
- Participated in ongoing professional development opportunities for staying current on industry trends and maintaining relevant skillsets.
- Assisted in implementation of new office policies that led to more organized workplace environment.
- Managed high volume of patient correspondence, ensuring timely responses and appropriate escalation of urgent matters.
- Answered calls, checking in and out, scheduling, collecting insurance information and copays. Assisted with prior authorizations, medical records requests, referrals, incoming faxes, checking inbox messages, scanning.
Office Specialist
Primary Care/ Ohiohealth
06.2021 - 09.2023
- Optimized scheduling and appointment coordination, ensuring smooth daily operations for all team members.
- Demonstrated adaptability by quickly learning new software programs and office tools as required, continuously improving skill set.
- Handled incoming calls professionally, routing callers appropriately or taking detailed messages when necessary.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Ensured timely delivery of mail correspondence both internally and externally through efficient sorting methods.
Office Specialist
Urology/ Ohiohealth
09.2017 - 06.2021
- Optimized scheduling and appointment coordination, ensuring smooth daily operations for all team members.
- Demonstrated adaptability by quickly learning new software programs and office tools as required, continuously improving skill set.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled incoming calls professionally, routing callers appropriately or taking detailed messages when necessary.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Processed incoming and outgoing mail and packages Accordingrding to established procedures.
- Assist with referrals.
Patient Care Nursing Assistant
MS Infusion Center/Ohiohealth
08.2015 - 09.2017
- Supported nursing staff by accurately obtaining and recording vital signs, promptly notifying nurses of any abnormal results.
- Communicated and documented pertinent observations and information to maintain complete and accurate record of care given to patient.
- Demonstrated adaptability in rapidly changing situations, responding promptly to unforeseen patient needs or requests from nursing staff. Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Documented patient information and care activities in electronic health record.
- Maintained safe and clean environment for patients by adhering to strict infection control protocols and regular room sanitization procedures.
Education
Some College (No Degree) - Nursing
Ohio State University
Columbus, OHLicense - Cosmetology
Ohio State College of Barber Styling
Columbus, OH01.1994
High School Diploma -
Howland High School
Warren, OH06.1986
Skills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
Certification
Certification in Phlebotomy 2019
License in Cosmetology 1994
Timeline
Medical Practice Technician
MD VIP Primary Care/OhioHealth
07.2024 - Current
Administrative Medical Assistant
Women's Health Center/OBGYN
09.2023 - 07.2024
Office Specialist
Primary Care/ Ohiohealth
06.2021 - 09.2023
Office Specialist
Urology/ Ohiohealth
09.2017 - 06.2021
Patient Care Nursing Assistant
MS Infusion Center/Ohiohealth
08.2015 - 09.2017
Certification in Phlebotomy 2019
License in Cosmetology 1994
Some College (No Degree) - Nursing
Ohio State University
License - Cosmetology
Ohio State College of Barber Styling
High School Diploma -
Howland High School
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