Dionne Johnson
Lewisville,TX
Summary
Highly-motivated Assistant with the desire to take on new challenges. I'm hardworking and devoted to getting the job done. I have a strong work ethic, adaptability and exceptional interpersonal skills. I adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Transition Assistant
LISD Student Success Center TEAMS
Lewisville, TX
08.2017 - 05.2023
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Assisted with instructional activities and behavior modification goals
- Assisted in the development of IEP goals based on data analysis.
- Maintained accurate records of student progress towards IEP goals and updated databases accordingly.
- Developed trust and rapport with students and parents
- Created graphs outlining progress students made
- Conferred with teachers and administrators to discuss student's progress and resolve behavioral and academic problems.
- Assisted with the transition of new employees into their roles by providing guidance and training.
- Utilized technology resources such as online programs and assistive devices.
Paraeducator, Special Education
Carrollton Farmers Branch ISD
Carrollton, TX
08.2014 - 05.2017
- Participated in professional development workshops related to special education topics such as autism spectrum disorder, dyslexia or attention deficit hyperactivity disorder.
- Implemented behavior plans and IEP goals
- Collaborated with colleagues to develop instructional plans that meet individual student needs.
- Assisted teachers with creating and maintaining a safe, orderly learning environment.
- Supported teachers by preparing materials, setting up equipment, and organizing supplies.
- Supervised students during lunchtime, field trips, assemblies, and other activities.
- Assisted students with personal care needs such as toileting, clothing, hygiene, and washing up routines
- Assisted students with their mobility needs.
- Created visual aids such as bulletin boards or displays to enhance the learning environment.
Bus Assistant
Durham School Services
Lewisville, TX
08.2012 - 05.2014
- Provided assistance to passengers in boarding and disembarking from the bus safely.
- Provided customer service and gave attention to those with special needs and behavioral needs
- Assisted student with assistive devices, and safety concerns.
- Helped drivers monitor and manage student actions to maintain bus safety.
- Operated a wheelchair lift when necessary to assist disabled individuals onto the bus.
- Communicated with bus drivers, teachers and guardians regarding problems or incidents impacting student riders.
Customer Service Rep/Support
Time Warner Cable
Irving, TX
05.2006 - 06.2007
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, and exchanges.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided technical support and troubleshooting advice for customers.
- Assisted customers with account set-up and activation.
Mail Clerk
United States Postal Service, USPS
New Orleans, LA
08.2004 - 08.2005
- Organized outgoing mail for dispatch, including arranging for pickup or delivery by the postal service.
- Sorted and distributed incoming mail according to predetermined routing procedures.
- Operated automated equipment such as sorting machines, postage meters, fax machines and copiers.
- Created labels using barcodes or other labeling software programs.
- Identified undeliverable mail and applied markups to return to sender.
- Loaded mail into cart to prepare for interdepartmental delivery route.
Receptionist
Cardell A. Thomas and Associates
New Orleans, LA
04.2003 - 08.2005
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered incoming calls, took messages, and transferred calls to appropriate personnel.
- Scheduled appointments for clients.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Scheduled and confirmed appointments.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Bank Teller
Hibernia National Bank
New Orleans, LA
12.2001 - 04.2003
- Welcomed customers and offered pleasant service during entire transaction.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Performed cash handling duties including counting currency, coins and checks.
- Educated customers about different types of banking services available at the branch.
- Maintained confidentiality of bank records, transactions and customer information.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Researched customer inquires regarding their accounts using internal banking systems.
Education
Bachelor of Science in Computer Science -
Dillard University
05.2004
Skills
- Positive team player with an excellent work ethic; flexible and dependable
- Able to quickly learn and effectively communicate guidelines
- Able to work in a fast pace environment
- Skilled in handling difficult situations, problem solving, and resolutions
- Leadership Skills
- Customer Service
- Microsoft Office Suite
- Classroom Management Skills
- Clerical and Organizational Skills
- Data Entry
- Data Collection
- Record Keeping
- Proficient Computer Skills
- Complaint Resolution
- Call Management
Certification
- CPI Certified in Nonviolent Crisis Intervention
- Texas Educational Aide Certification
Leadership Experience
- Soccer Team Manager of B.V.B
- Youth Mentor
References
- Melissa Hunt, 972-207-6519, Supervisor
- Kimberly Woods, 469-588-8800, Coworker
- Cindy Doane, 817-682-4245, Coworker
- Andrew Densley, 972-795-9340, Coworker
Timeline
Transition Assistant
LISD Student Success Center TEAMS
08.2017 - 05.2023
Paraeducator, Special Education
Carrollton Farmers Branch ISD
08.2014 - 05.2017
Bus Assistant
Durham School Services
08.2012 - 05.2014
Customer Service Rep/Support
Time Warner Cable
05.2006 - 06.2007
Mail Clerk
United States Postal Service, USPS
08.2004 - 08.2005
Receptionist
Cardell A. Thomas and Associates
04.2003 - 08.2005
Bank Teller
Hibernia National Bank
12.2001 - 04.2003
Bachelor of Science in Computer Science -
Dillard University
- CPI Certified in Nonviolent Crisis Intervention
- Texas Educational Aide Certification
Similar Profiles
Kaitlyn BallardKaitlyn Ballard
Plant Science Supplemental Instructor at NWMSU Student Success CenterPlant Science Supplemental Instructor at NWMSU Student Success Center
Jasper SaeternJasper Saetern
Student Assistant at Merced College Student Success Tutorial CenterStudent Assistant at Merced College Student Success Tutorial Center
Mia PaparellaMia Paparella
Student Assistant at Catawba Student Success CenterStudent Assistant at Catawba Student Success Center