DIONNE JOHNSON
consumer finance
Mooresville,NC
Summary
I have 25 years of experience and am looking for a position that is dynamic and growth-oriented. Dedicated to learning, growing, and succeeding in the corporate/customer service industry. Operational excellence, and organizational development skills, as well as a thorough understanding of the necessary customer service, operation and growing of a business. When it comes to money management, accuracy, honesty, and attention to detail are essential.
Overview
25
25
years of professional experience
Work History
Counselor
NACA
Charlotte, NC
06.2009 - Current
- Resolve disagreements and negotiate mutually beneficial agreements between mutual members and their lenders.
- Provided individual and group counseling sessions for clients.
- Maintained accurate and up-to-date records of client progress and treatment plans.
- Coached clients on how to manage their budget effectively while also teaching them how to prioritize their mortgage.
- Developed modification plans based on mutual members need.
- Developed treatment plans to address client needs.
Consumer Finance Representative
Citizens Bank
Warwick , RI
1/01/93 - 01/01/03
- Provided customer service to clients regarding banking products and services.
- Processed loan applications and reviewed credit reports for accuracy.
- Maintained a thorough knowledge of bank products, services, policies, procedures, regulations and compliance requirements.
- Resolved customer inquiries in a timely manner while adhering to all applicable laws and regulations.
- Ensured that all documentation was accurate prior to submitting for approval or processing.
- Generated reports related to sales activities, customer issues, account balances.
- Conducted financial analysis on subordination requests to determine if the bank will subordinate.
Education
Business Management - Bachelor of Science -
Johnson and Wales University Academic Center
01.1997
Business Administration - Associate of Science -
CCRI Flanagan Campus Pool & Athletic Field House
01.1992
Skills
- Organization
- Credit report pulling
- Supervision
- Communications
- MS Office
- Relationship development
- Report monitoring
- Third-party collaboration
- Customer service
- Budgets
- Client counseling
- Problem resolution
- Client Counseling
- Peer Counseling
- Needs Assessment
- Office Administration
- Solution-focused counseling
- Counseling
- Client Advocacy
- Client Records Management
- Superior communication skills
- Mortgage counseling
- Motivational Interviewing
- Personal Development Sessions
- Outreach programming specialist
- Building rapport
- Clinical documentation mastery
- Parenting skills educator
- Database Management
Timeline
Counselor
NACA
06.2009 - Current
Consumer Finance Representative
Citizens Bank
1/01/93 - 01/01/03
Business Management - Bachelor of Science -
Johnson and Wales University Academic Center
Business Administration - Associate of Science -
CCRI Flanagan Campus Pool & Athletic Field House
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