Dionne Leacock
Brooklyn,USA
Summary
Dynamic and results-driven professional with a strong focus on performance and a proven ability to excel in multidisciplinary teams. Recognized for resourcefulness and self-motivation, consistently demonstrating ambition and passionate intensity in all endeavors. Adaptable and flexible, capable of navigating challenges while maintaining a commitment to excellence. A dedicated contributor committed to achieving organizational goals through collaboration and innovative problem-solving.
Overview
15
15
years of professional experience
Work History
HRBlock
- 01.2024
- Greeted clients in a welcoming and respectable manner
- Responded to client messages & emails; Created appointments for clients.
- Answered phone calls / messages in a professional & courteous manner.
- Copied various in-house forms; Collected payment from clients.
Patient Care Technician, Weight Management Specialist
NYU Langone
01.2023 - 01.2024
- Administrative Duties
- Greeted patients in a welcoming and respectable manner
- Responded to patient chart messages & emails; Created appointments for patients.
- Answered phone calls / messages in a professional & courteous manner.
- Copied various in-house forms; Collected payment from patients.
- Clinical Duties
- Performed EKGs & Venipunctures, Maintained exam room inventory & sanitized room after each patient.
- Conducted COVID/RSV Swabbing
- Analyzed in-house testing results; informed physician of said results; Performed Vital Signs on each patient.
Senior Events Manager
Tons of Fun
01.2009 - 01.2021
- Administrative Duties
- Ensured store location maintained physical cleanliness.
- Welcomed guests heartwarmingly and respectfully
- Ensured employees completed assigned tasks and followed all company policies.
- Updated patient information to ensure accuracy
- Send Invoices, collected payments, managed finance, prepared & distributed salaries
- Responded to emails in a courteous and professional manner
- Answered phone calls promptly and in a courteous manner
- Coordinator Duties
- Coordinated several Adult and kids’ fun and educational program within various sectors in Guyana.
- Worked with hotels, government agencies and private or professional individuals or businesses to develop and initiate kids’ programs in schools, orphanages etc.
- Coordinated and organized the Annual Kids Zone National Kids and Family Show in Guyana
- Developed new, interesting and fun event packages to meet customer needs
- Booked employees according to their skills and abilities; strengths & weaknesses to specified events
- Visited event venues to ensure all activities are carried out with minimal to no mistakes.
Call Center Representative (Target Account)
Teleperformance
01.2018 - 01.2019
- Duties Involved
- Answered all calls in a courteous manner (customer’s needs, request or demands)
- Assisted customers in placing orders; if an issue arose assisted customers as best as I could; or transferred customers to the department that best suited their need(s).
- Documented all issues; to keep on file incase another team member may need to access customer history
Teacher
Ministry of Education
01.2015 - 01.2016
- Developed and maintained a constructive and ongoing rapport with children and parents
- Ensured classrooms are tidy, sanitized and decorative
- Created activities that are fun and educational for the children
- Collaborated with other teachers to ensure that the school, fostered an environment that is inviting and nurturing for every child
- Delivered reports on potential concerns about students to management as needed
- Managed day-to-day classroom activities, including structured lessons, free play, toilet breaks, lunch time and rest time for students
Education
Bachelor of Science - Business Administration, concentration Project Management
Southern New Hampshire University
Hooksett, NH06-2026
Associate of Arts - Hospitality And Tourism Management
University of Guyana
Georgetown, Guyana06-2013
High School Diploma - undefined
Skills
- Customer service
- Customer support
- Customer satisfaction
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Problem-solving skills
- Team collaboration
- Scheduling
- Verbal and written communication
- Administrative skills
- Project management
- Event planning
- Decision-making
- Event setup and breakdown
- Crisis management
- Corporate events planning
- Operations oversight
- Client relationship development
- Meeting planning
- Onsite execution
- Multitasking and organization
- Adaptability and flexibility
- Office organization
- Work prioritization
- Critical thinking
- Multi-line telephone systems
- Conflict management
- Office management
- Effective planning
- Call forwarding
Timeline
Patient Care Technician, Weight Management Specialist
NYU Langone
01.2023 - 01.2024
Call Center Representative (Target Account)
Teleperformance
01.2018 - 01.2019
Teacher
Ministry of Education
01.2015 - 01.2016
Senior Events Manager
Tons of Fun
01.2009 - 01.2021
HRBlock
- 01.2024
High School Diploma - undefined
Bachelor of Science - Business Administration, concentration Project Management
Southern New Hampshire University
Associate of Arts - Hospitality And Tourism Management
University of Guyana