Dionne Legrand
Hampton,VA
Summary
Personable college student with highly-developed interpersonal skills seeking a customer service position. Eager to utilize communication and active listening skills to resolve customers' queries at Smithfield foods efficiently.
Overview
7
7
years of professional experience
Work History
Customer Service Associate /Cashier Assistant
Target
05.2023 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cross-trained and provided backup support for organizational leadership.
- Cross-trained and backed up other customer service managers.
- Helped customers complete purchases, locate items, and join reward programs.
Customer Service Associate
Kroger
01.2021 - 12.2021
- Scan and checkout customers' items
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Answer any inquiries customers may have
- Patience to solve and work with customers in their time of need.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided training and support to new associates to help provide high-quality customer service.
Customer Service Specialist
B & B Flooring
09.2020 - 02.2021
- Process customer orders, tracking orders, and schedule deliveries
- Maintain a positive and professional attitude when interacting with customers
- Provide excellent customer service by assisting customers with their inquiries, flooring questions, and requests
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Fulfillment Center Warehouse Associate
Amazon Warehouse
01.2017 - 09.2020
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Performed inventory control, such as counting, and stocking merchandise.
- Handled daily customer service aspects and maintained positive relationships with external customers and freight partners.
Education
Associate of Science - Science
Virginia Peninsula Community College
Hampton, VA05.2024
High School Diploma -
Woodside High School
Newport News, VA06.2016
Skills
- Microsoft Office Proficiency
- POS System Operations
- Excellent Communication;written and verbal
- Excellent Customer Service; kind, patient, friendly and personable
- Critical thinking
- interpersonal skills
- Attention to detail
- Time management
- Adaptability
Timeline
Customer Service Associate /Cashier Assistant
Target
05.2023 - Current
Customer Service Associate
Kroger
01.2021 - 12.2021
Customer Service Specialist
B & B Flooring
09.2020 - 02.2021
Fulfillment Center Warehouse Associate
Amazon Warehouse
01.2017 - 09.2020
Associate of Science - Science
Virginia Peninsula Community College
High School Diploma -
Woodside High School