DIONNE LOFTEN
District Heights,MD
Summary
Seasoned Driver with safe driving record and positive attitude. Highly effective and skilled at determining best routes. Hardworking Driver with expertise providing excellent transportation services. Engaging and pleasant personality with safe and accident-free driving record. Adept Driver with more than 10 years of experience transporting Mail and people. Determined and experienced in safety procedures and client service. Transportation professional dedicated to delivering packages on time and in perfect condition. Offering excellent interpersonal and time management skills. Experienced Mail carrier with over 10 years of experience in Postal Office. Excellent reputation for resolving problems and improving customer satisfaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Delivery Driver
Amazon
Upper Marlboro, MD
04.2023 - 05.2023
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Maintained accurate records of goods delivered and collected payments as required.
- Verified accuracy of items loaded onto truck against shipping documents.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Managed inventory levels during deliveries by verifying load counts against shipping manifests.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Assisted warehouse personnel in packing orders when necessary.
- Monitored fuel level throughout shift and refueled when necessary.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Checked tires for proper inflation before leaving on each route.
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
- Handled merchandise in accordance with product handling standards.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Utilized street maps to plan and determine most efficient routes.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Conducted pre-inspections to keep trucks reliable and well-maintained.
- Reported mechanical problems encountered with vehicles to dispatch.
- Reported delays and accidents to stations using telephones or two-way radios.
Crew Member
Starbucks
District Heights, MD
02.2023 - 05.2023
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Adhered to health department regulations regarding food handling procedures.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Wiped down tables and equipment, swept and refilled stock.
- Served food quickly for positive guest experiences.
- Organized and restocked supplies to support operations and team productivity.
- Interacted pleasantly with guests to deliver quality customer service.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Packed fast food products in approved containers, cups and bags.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Maintained safe food handling practices to prevent germ spread.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Processed payments on cash register and counted back bills and change to patrons.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Brewed and served coffee and tea with preferred add-ins.
Contractor Driver
Uber/ Lyft, And Instacart
Greensboro, NC
02.2022 - 10.2022
- Delivered goods and products to customer on time and in excellent condition
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep
- Cleaned vehicle regularly to maintain professional appearance
- Minimized liability by consistently following road rules when driving
- Upheld high standards of professionalism and discretion when working with high-value clients
- Answered, scheduled and responded to reservation calls at specific times and locations
- Generated consistent referrals and repeat business by providing friendly and fast service
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-to-day duties accurately and efficiently.
Professional Cleaner
Self-employed
Greensboro, NC
09.2021 - 10.2022
- Demonstrated respect, friendliness and willingness to help wherever needed
- Worked flexible hours; night, weekend, and holiday shifts
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Developed and maintained courteous and effective working relationships
- Used time management and efficient cleaning methods to meet deadlines
- Delivered quality customer service to address urgent needs and cleaning requests
- Organized and used industrial cleaning products following strict safety procedures
- Emptied trashcans and transported waste to collection areas
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness
- Handled equipment, chemicals and materials properly and with caution
- Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets
- Used vacuum to clean carpeted areas in offices, lobbies and corridors
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash
- Maintained optimal supply levels to meet daily and special cleaning needs
- Emptied waste paper and other trash from premises and moved to appropriate receptacles
- Supervised supplies in inventory and submitted reorder requests.
Manager of Operations
Strike Force Premier Wholesalers
Upper Marlboro, MD
06.2023 - Current
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Analyzed data to identify trends in customer service issues, staffing needs., to make informed decisions regarding operations.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Oversaw inventory management activities
- .
- Investigated customer complaints related to product and service quality or delivery issues.
- Conducted regular audits of employee performance and provided feedback on areas of improvement.
- Identified opportunities for process improvement initiatives through analysis of current processes and procedures.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Formed and sustained strategic relationships with clients.
- Forecasted customer demand to set prices or credit terms for goods or services.
Server
Grandover Resorts
Greensboro, NC
06.2018 - 09.2021
- Used hand trucks or manually lifted supplies and equipment
- Identified repair needs and major maintenance concerns, and escalated issues to client
- Used time management and efficient cleaning methods to meet deadlines
- Emptied trashcans and transported waste to collection areas
- Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents
- Developed a system to clean efficiently in a timely manner
- Worked with POS system to place orders, manage bills and handle complimentary items
- Explained menu items and suggested appropriate options for food allergy concerns
- Bussed and reset tables to keep dining room and work areas clean
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Kept register accurate through correct billing, payment processing and cash management practices
- Used slow periods to restock supplies, ice, trays and delivery bags
- Checked identification for minimum age for sale of alcoholic beverages
- Increased sales significantly by upselling higher-end products to customers
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales
- Noted special patron requests and followed up with kitchen to confirm delivery
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
- Answered customers' questions, recommended items and recorded order information
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
- Inspected dishes and utensils for cleanliness
- Printed dining checks with total due, collected payment and offered receipts to complete transactions
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request
- Collected orders and relayed them to bartenders quickly and accurately
- Checked guests' identification before serving alcoholic beverages
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Kept register accurate through correct billing, payment processing and cash management practices
- Cultivated warm relationships with regular customers
- Checked identification for minimum age for sale of alcoholic beverages.
Packing Shipper
For A Friend
Greensboro, NC
08.2016 - 09.2017
- Increased sales significantly by upselling higher-end products to customers
- Explained menu items and suggested appropriate options for food allergy concerns
- Inspected outgoing shipments to verify accuracy and prevent errors
- Used protective equipment such as plastic wrap to prevent product damage
- Used stamps/sticker marking tools to mark and label containers, container tags, and products
- Packed, sealed, and labeled cartons for shipping, using hand tools, power tools, and postage meter
- Assembled and filled boxes and other cartons to safely package items for shipment
- Handled product shipping
- Shipped products as scheduled using carrier software to generate shipping labels
- Packed and shipped items securely and effectively to minimize breakage
- Affixed proper postage to each package to prepare for shipping
- Loaded products, parts, and merchandise into designated packages to accommodate product dimensions.
Rural Mail Carrier
USPS
Raleigh, NC
07.2003 - 05.2015
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in the field
- Sorted mail according to the order of address appearance for easy access in the field
- Signed and received mail with signature requirements upon delivery and loading
- Maintained records on customers with mail forwarding and change of address requests
- Kept inventories of stamps and other supplies and restocked as necessary to prepare for customer needs
- Directly interacted with customers to deliver mail, packages, and ordered goods
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy
- Greeted customers and answered questions regarding mail pick-up times, postal regulations, and delivery costs
- Communicated customer complaints, requests, and feedback to company management for swift resolution
- Loaded and secured items in trucks to avoid damage to parcels during delivery
- Distributed mail on foot to residences and businesses, delivering to approximately 1500 customers per shift
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift
- Helped customers by carrying oversized parcels inside residences
- Sold stamps to customers along the route and counted back bills and change to avoid errors
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-to-day duties accurately and efficiently
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Worked flexible hours; night, weekend, and holiday shifts.
Education
Associate of Applied Science - Hospitality Management / Culinary Arts
Guilford Technical Community College
Associate of Applied Science - Culinary Arts
Alamance Community College
Bachelor of Arts - Computer And Information Sciences
North Carolina Central University
Bachelor of Arts - Business Administration And Management/ Comp Sci
University of The District of Columbia
Costmetology - Costmetology
Calvinade Beauty Academy
High School Diploma -
Chapel Hill High School
Skills
- MS Office
- Self-Motivated
- Decision-Making
- Team building
- Flexible and Adaptable
- Data Entry
- Written Communication
- Interpersonal Communication
- Organization and Time Management
- Attention to Detail
- Active Listening
- Analytical and Critical Thinking
- Multitasking Abilities
- Teamwork and Collaboration
- Vehicle inspections
Timeline
Manager of Operations
Strike Force Premier Wholesalers
06.2023 - Current
Delivery Driver
Amazon
04.2023 - 05.2023
Crew Member
Starbucks
02.2023 - 05.2023
Contractor Driver
Uber/ Lyft, And Instacart
02.2022 - 10.2022
Professional Cleaner
Self-employed
09.2021 - 10.2022
Server
Grandover Resorts
06.2018 - 09.2021
Packing Shipper
For A Friend
08.2016 - 09.2017
Rural Mail Carrier
USPS
07.2003 - 05.2015
Associate of Applied Science - Hospitality Management / Culinary Arts
Guilford Technical Community College
Associate of Applied Science - Culinary Arts
Alamance Community College
Bachelor of Arts - Computer And Information Sciences
North Carolina Central University
Bachelor of Arts - Business Administration And Management/ Comp Sci
University of The District of Columbia
Costmetology - Costmetology
Calvinade Beauty Academy
High School Diploma -
Chapel Hill High School