Dionne McDonald
Hyattsville,MD
Summary
Reliable Inventory Manager bringing expertise in receiving, storage and document management. Natural leader, communicator and problem-solver experienced in completing audits and submitting reports. Focused on keeping inventory current and at optimal levels. Results-driven Inventory Offering multiple years of experience strengthening processes, realigning teams and overhauling structures to keep operations responsive to changing industry and company demands.
Overview
15
15
years of professional experience
Work History
Inventory Operations Supervisor
Kaiser Permanente
08.2020 - Current
- Manages the Materials Coordinators and all supply chain functions within a given service area. Responsible for onboarding and training new Materials Coordinators, ongoing training and competency of team. Responsible for ensuring Materials Coordinator coverage within service area.
- Runs and tracks daily, weekly, and monthly supply chain management reports. Develops action plans, where needed, and reports progress to senior Materials Management leadership.
- Maintains high level of customer service with clinical operations. Rounds medical centers on monthly basis to check-in with clinical operations on open issues, improvement opportunities, etc.
- Performs management audits of supply stocking locations, loading dock, documentation of record, etc. to ensure compliance with all SOX and EH&S policies and supply chain best practices.
- Manages successful completion of product recalls, substitutions, and contract conversions.
- Partners with clinical operations and Materials Management to optimize and standardize the pars across the service line and to identify and share supply chain best practices across the Region.
- Maintains compliance with designated SOX and uniform accounting policies.
Inventory Coordinator
Kaiser Permanente
08.2017 - Current
- Managed all related documentation and records for department.
- Maintains high level of customer service with all departments and clinical managers.
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
- Run and track daily, weekly, and monthly supply chain management reports to ensure products are received and the status of items are updated then convey to the clinical teams.
- Developed action plans, where needed to improve performance and productivity for the team.
- Maintained and managed successful completion of product recalls, substitutions, and contract conversions.
- Ensured that the department maintained compliance with designated SOX and uniform accounting policies.
Overnight Inventory Sorter
UPS
11.2019 - 02.2021
- Examined inventory for defects or issues, reported problems quickly and maintained high levels of accuracy.
- Precisely sort packages in a timely manner ensuring that work is being completed within the supply chain metrics.
- Sort the packages according to their locations.
- Read package labels to ensure proper further processing.
- To follow safety guidelines for handling a package.
Patient Transporter
Kaiser Permanente
10.2016 - 08.2017
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
- Located and picked up hospital's requisitioned supplies from designated areas to transport supplies to assigned treatment areas.
- Identified malfunctioning transportation equipment to report to appropriate department for repair or replacement.
- Provided transportation services for patients in hospital environment using appropriate equipment.
- Developed and maintained rapport with members and the clinical staff to facilitate efficient patient care.
Call Center Team Lead
Kaiser Permanente
11.2011 - 10.2016
- Facilitate escalated requests in the escalation queue via telephone and email and effectively answered questions and inquiries.
- Handled advanced issues with calm, knowledgeable and professional approach.
- Implemented and shared best practices to utilize on the phone to better enhance the member experience.
- Worked closely with clinical centers to remedy on site issues affecting member care.
Lead Night Auditor
Sheraton Hotel & Resorts
01.2010 - 11.2011
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Assisted day staff by completing daily computer backups, virus
checks and program updates. - Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
Supply Processor
Nordstom
12.2008 - 01.2010
- Supported the business by ensuring inventory and orders are accurately audited, processed, assembled, efficiently packed and shipped.
- Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.
- Utilized best practices following standard operating procedures and reference aids, continuously looking for areas of improvement and communicating suggestions to leadership as appropriate .
Education
Health Management
Colorado Technical University
Colorado Springs, COHigh School Diploma -
Ashworth College
Norcross, GASkills
- Time management
- Customer Relationship Management
(CRM) - Planning and execution
- Vendor relations
- Order fulfillment
- Project planning and development
- Advanced problem solving
- Contract review and recommendations
- Organizational Awareness
- Influencing, leading, and delegating
abilities - Ability to prioritize independently
- Accuracy and punctuality
Timeline
Inventory Operations Supervisor
Kaiser Permanente
08.2020 - Current
Overnight Inventory Sorter
UPS
11.2019 - 02.2021
Inventory Coordinator
Kaiser Permanente
08.2017 - Current
Patient Transporter
Kaiser Permanente
10.2016 - 08.2017
Call Center Team Lead
Kaiser Permanente
11.2011 - 10.2016
Lead Night Auditor
Sheraton Hotel & Resorts
01.2010 - 11.2011
Supply Processor
Nordstom
12.2008 - 01.2010
Health Management
Colorado Technical University
High School Diploma -
Ashworth College