Dionne McKinney
Harrisburg,PA
Summary
Self-reliant, results-driven, energetic professional with over 25 years of extensive experience in customer service. Exceptional at analyzing and resolving customer concerns using established procedures, examining pertinent information to determine the complains' validity, and determining responsibility for errors and resolution.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Client Service Specialist
Pennsylvania Chamber Of Business And Industry
07.2023 - Current
- Complete and/or coordinate quotes and proposals for all new and renewal business.
- Assists with renewals applications.
- Assists with communications, follow-up, and distribution of applications to carriers.
- Updates census, policy information, and commissions for all accounts and policies.
- Assists with communications, follow-up, and distribution of applications to carriers.
Benefits Assistant
Dauphin County
06.2019 - 05.2023
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Checked employees' benefits enrollment for accuracy and inputted all data into GEMS.
- Led Employee Benefit Orientation meetings and prepared benefit binders for timely distribution to employees
- Coordinated and conducted employee orientations to promote understanding of coverage and options.
- Prepared the efficient collection, posting, depositing to proper accounts, and balancing of all COBRA retiree payments received, creating treasurer receipts and worked closely with the Controller's Office for payment.
Instructional Assistant
Sylvan Heights Science Charter School
01.2010 - 12.2018
- Executed interactive lessons with various techniques to encourage student learning and build community within the classroom.
- Provided support to help students with special needs learn and grow.
- Established positive relationships with parents and community groups.
- Supported student learning objectives through personalized and small group assistance.
- Maintained safety and security by overseeing students in recess environments.
- Assisted with classroom technology to prepare students with skills needed to succeed in technology-rich world.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
- Handled class records for attendance, assignment grades and course participation scores.
Education
Bachelor of Science - Marketing
The Pennsylvania State University
University Park, PASkills
- Documentation Management
- Call Management
- Client Relations
- Compliance Requirements
Certification
- Licensed to sell health and life insurance and annuities - September 2018
Timeline
Client Service Specialist
Pennsylvania Chamber Of Business And Industry
07.2023 - Current
Benefits Assistant
Dauphin County
06.2019 - 05.2023
Instructional Assistant
Sylvan Heights Science Charter School
01.2010 - 12.2018
Bachelor of Science - Marketing
The Pennsylvania State University
- Licensed to sell health and life insurance and annuities - September 2018
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