Dionne Lamontagne Moore
Hillsborough,NH
Summary
Seasoned Specialist offering 15 years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of QA terms, tools and methodologies. Committed to improving overall business processes.
Overview
7
7
years of professional experience
Work History
Fiduciary Specialist
Office of Public Guardian
Concord, NH
03.2024 - Current
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Planned and completed group projects, working smoothly with others.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Answered 50 calls per shift to assist with customer questions and concerns.
Sales Development Representative
Select Quote
New York, NY
09.2022 - 03.2024
- Identified and contacted potential customers through cold calling, email campaigns, and social media outreach.
- Collaborated closely with colleagues from different departments on cross-functional projects.
- Ensured compliance with all applicable laws when making sales calls or performing other duties.
- Set appointments to present solutions to prospective customers.
- Documented outreach calls and follow-up contacts in CRM system to establish record of interactions.
- Collaborated and supported sales team to build sales pipeline.
- Responded to and qualified inquiries to introduce products and services.
- Identified customer needs by asking questions and advising on best solutions.
Senior Relationship Banker
Santander Consumer USA
Hillsboro, NH
04.2017 - 06.2022
- Researched and responded to customer inquiries regarding banking products and services.
- Developed and implemented strategies to increase customer base, grow deposits and cross-sell products.
- Analyzed loan applications to determine creditworthiness of prospective customers.
- Performed daily account maintenance activities for a portfolio of high net worth clients.
- Attended industry events to promote the bank's services and build relationships with potential partners and clients.
- Trained junior bankers on relationship management techniques and best practices.
- Evaluated customer requests for overdrafts or line-of-credit increases.
- Maintained up-to-date knowledge of regulations related to banking operations.
- Conducted financial reviews with clients to identify their current and future needs.
Education
Bachelor of Science - Business Adminstration
Hesser College
Manchester06-2013
Timeline
Fiduciary Specialist
Office of Public Guardian
03.2024 - Current
Sales Development Representative
Select Quote
09.2022 - 03.2024
Senior Relationship Banker
Santander Consumer USA
04.2017 - 06.2022
Bachelor of Science - Business Adminstration
Hesser College