Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dionne Newkirk-Banton

Baltimore,MD

Summary

Motivated employee with a strong desire for new challenges, possessing a strong work ethic, adaptability, and exceptional interpersonal skills. Able to work effectively and independently, quickly mastering new skills. With a background in customer service, multitasking, and time management, dedicated to providing every customer with a positive and memorable experience. Consistently meeting company needs through organized practices. Excels under pressure and thrives in adapting to new situations and challenges to enhance the organizational brand. Ambitious and career-focused job seeker eager to obtain an entry-level position that contributes to achieving company goals.

Overview

3
3
years of professional experience

Work History

Security Officer

Trust Security Consultants
07.2024 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Responded quickly to emergency situations to assess and deflect issues.

Security Guard

Admiral Security Services, Inc.
01.2023 - 07.2024
  • Secured personnel and premises by inspecting buildings and patrolling property
  • Addressed problems quickly and reported clear information while working under minimal supervision
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations
  • Maintained high levels of alertness throughout shifts
  • Provided friendly and professional assistance to employees, visitors and customers
  • Monitored building and property entrances and exits to detect intrusions and protect assets
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents
  • Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services
  • Reviewed guest identification and employee credentials to authorize entry onto premises
  • Adhered to daily patrol schedules to support consistent security presence throughout property
  • Searched bags manually to identify prohibited items and contraband.

ENVIRONMENTAL SERVICES HOUSEKEEPING

Roland Park Place
12.2021 - 09.2022
  • Provided friendly and professional assistance to employees, visitors and customers
  • Maintained high levels of alertness throughout shifts
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents
  • Monitored building and property entrances and exits to detect intrusions and protect assets
  • Identified suspicious activity to determine appropriate response
  • Monitored security cameras to identify and respond to suspicious activity
  • Adhered to daily patrol schedules to support consistent security presence throughout property
  • Reviewed guest identification and employee credentials to authorize entry onto premises
  • Detected emergency situations through keen listening and close observation to respond appropriately to alarms
  • Searched bags manually to identify prohibited items and contraband
  • Escorted individuals requiring personal protection to provide safe transport to specified locations
  • Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at facilities
  • Explained security protocols to employees and guests to promote readiness for emergency situations.

Mercy Hospital
07.2021 - 12.2021
  • Received and marked articles for laundry and dry cleaning with identifying code numbers and names, using hand and machine markers
  • Removed from dryers and fold, wrap and hung them
  • Loaded articles into washers or dry-cleaning machines or directed workers to perform loading
  • Mixed and added detergents, bleaches, starches and solutions and chemicals to clean, color, dry and stiffened articles
  • Ironed or pressed articles, fabrics and furs using pressing machines
  • Followed infection control and universal procedures, maintaining sanitary environment
  • Cleaned and restocked restroom areas with towels and toiletries
  • Vacuumed rugs and draperies and ironed clean linens
  • Greeted guests and employees, delivering friendly service in interactions
  • Wiped down windows and mirrors with glass cleaner
  • Cleaned rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms and other work areas so that health standards are met
  • Cleaned rugs, carpets, upholstered furniture and draperies, using vacuum cleaners and shampooers
  • Removed debris from swimming pool areas
  • Helped prevent spread of infections by sanitizing surfaces, furniture and equipment
  • Disinfected public areas frequently and provided spot cleaning as needed to maintain clean, welcoming atmosphere
  • Kept trash cans empty by removing regularly from rooms and hallways
  • Maintained floors with regular sweeping, mopping and vacuuming
  • Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs
  • Reviewed daily schedules to plan out cleaning routines and gather needed supplies
  • Dusted, swept and mopped to maintain clean, safe environment for clients
  • Responded quickly to calls for spills and other potentially dangerous situations
  • Replaced sheets and pillowcases any each patient checked out
  • Swept and damp-mopped private stairways and hallways.

Education

High School Diploma -

Walbrook High School
Baltimore, MD
06.2004

Skills

  • Flexible Schedule
  • Friendly, Positive Attitude
  • People Skills
  • Good Work Ethic
  • Critical Thinking
  • Reliable & Trustworthy
  • Relationship Building

Report Writing

Incident Reporting

General security

Timeline

Security Officer

Trust Security Consultants
07.2024 - Current

Security Guard

Admiral Security Services, Inc.
01.2023 - 07.2024

ENVIRONMENTAL SERVICES HOUSEKEEPING

Roland Park Place
12.2021 - 09.2022

Mercy Hospital
07.2021 - 12.2021

High School Diploma -

Walbrook High School

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Dionne Newkirk-Banton