Dionne Peterson
Newark,DE
Summary
To secure a position that will allow me to demonstrate and master my professional skills. Knowledgeable Supervisor/Manager offering 20+ years of progressive experience and expertise in project/administrative management and data entry. Results-driven and proactive with detail-oriented nature. Experienced in using Kronos and Microsoft Software to manage the daily schedules for personnel. Exceptional team leader and analytical problem solver with solid skills in organizing work, coordinating workflow and managing critical information.
Overview
44
44
years of professional experience
Work History
Supervisor - Scheduling and Timekeeping
New York Presbyterian Cornell - Weill Center
New York, NY
09.2020 - Current
- Manage direct staff and all functions of Centralized Timekeeping and Scheduling Unit for NYPH.
- Coordinate all aspects of scheduling and timekeeping processing for all department using Kronos Advanced Scheduling and Timekeeping systems.
- Training all users on proper use of Kronos application
- Assist in development of training programs and manager of training teams for departmental timekeeping representatives and schedulers using kronos.
- Represent Kronos processes and adherence to hospital policies and payroll procedures.
- Develop strong working relationships with management and executive team through effective scheduling and communication skills.
- Generate employee data to develop work schedules, enabling proper staffing for departments for each shift.
- Manage call center and customer service for centralized timekeeping
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Onboard new employees with training and new hire documentation.
- Maximize performance by monitoring daily activities and mentoring team members.
- Evaluate employees' strengths and assigned tasks based upon experience and training.
- Adjust job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Complete weekly and bi-weekly payroll for approximately 7,000 employees.
- Manage 10-15 employees managing employee time cards for payroll processes
- Verify and submit timekeeping information for accurate and efficient payroll processing.
- Offer payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
- Perform calculations in overtime, vacation and sick hours to provide accurate data to payroll processing.
- Maintain employee privacy and protected payroll operations by keeping all information confidential.
Supervisor - Nursing Administration Support Services
New York Presbyterian Hospital, Milstein Hospital
New York, NY
07.2013 - 09.2020
- Responsible for supervision and daily operations of Business Assistants in both the Staffing and Payroll Department
- Responsible for preparing staffing schedules for over 1,100 employees
- Responsible for communicating all staffing changes and sick calls that occurred
- Responsible for training staff in Kronos Employee Self Scheduling
- Responsible for training leadership about kronos and payroll processes This includes reviewing policies related to Employee Relations, Leave Management, NYSNA and 1199 members
- Review employee timecards to determine if employees are being compensated correctly Reviewed cost center charge outs, work rules transfers, pay rules, patterns and employee accruals
- Reviewed exception reports to determine if staff have missed punches, unexcused absences, excessive hours or underpaid hours
- Responsible for monitoring payroll adjustments
- Responsible for generating reports using Labor Analytic and standard kronos reports Responsible for training staff about Optilink Patient Classification
- Review and update nursing credentials in Work Day
Staffing Coordinator
New York Presbyterian Hospital, Children's Hospital Of New York
New York, NY
10.2003 - 09.2020
- Responsible for preparing daily staffing schedules for approximately 1,300 staff members ranging from Registered Nurses, Nursing Attendants and Unit Assistants
- Compiled staffing reports, employee reports, sick call reports and overtime reports
- Communicated daily with Directors and Nurse Coordinators to review and resolve staffing issues Responsible for updating kronos staffing and payroll system
- Created and maintain database for staffing reports
- Responsible for general office duties including answering telephones, filing correspondence and maintaining office supplies
- Responsible for resolving staffing and payroll issues
Interim-Executive Administrative Assistant
New York Presbyterian Hospital, Neonatal Intensive Care
New York, NY
09.2004 - 03.2011
- Responsible for the Director of Nursing and Patient Care Director calendar, meetings and appointments
- Prepared Annual Hospital reports, PPR Joint Commission reports, monthly budget reports, payroll reports
- Assisted in managing ancillary staff
- Collaborated in developing Shared Governance Councils
- Researched, located and compiled information for statistical reports
- Prepare and monitored budgets and recruitment and retention Prepared documents required to maintain balanced accounts for review and approval
- Maintained departmental employee files, and ensured compliance with regulatory standards including mandatory education, certifications and licensure
- Initiated and followed through on human resources and payroll transactions
- Generated weekly payroll submission
- Liaison with human resources and payroll to coordinate and resolve issues and concerns
- Assisted in planning logistical arrangements for forums, conferences, seminars, meetings and/or visiting professorships
- Assisted in development and coordination of informational packets for participants
- Transcribed and distributed minutes for various councils
- Investigated, evaluated and resolved typical administrative or operational problems or situation affecting work environment
- Checked materials submitted for Director's attention to ensure all relevant data, authorizations and pertinent information is included
- Ensured adequate restock or supplies for department
- Responsible for inventory control, examined merchandise to identify items to be reordered or replenished
- Requisitions merchandise from supplier and collaborated with purchasing to secure best pricing for equipment and supplies
- Served as a liaison with other departments or external parties as necessary to accomplish objectives and or complete projects or assignments
- Participated in preparation of JCAHO and other surveys and special projects
- Responsible for making travel arrangements and accommodations for Director of Nursing
- Prepared travel reimbursements and expense reports
- Screened and prioritized incoming mail for needed action and follow up
- Responded to mail where appropriate or distributed mail requiring attention to appropriate individuals(s)
- Screened telephone calls, answer inquires or direct caller to appropriate individual for further information and/or resolution
- Performed other related duties such as creating spreadsheets, Power Point projects and typing correspondence
- Provided mentorship to colleagues
Computer Networking Administrator/Administrative Assistant/CSR
IWC Media Services Inc
New York, NY
03.1994 - 10.2003
- Provided administrative assistance to the President and Executives
- Handled general office duties including data entry and answering telephones Organized and produced monthly billing statements, invoices and account information
- Provided Customer Service to major film distribution companies such as CBS/Kingworld, Hearst Entertainment, Paramount Pictures, Museum of Modern Art, Lifetime Television Network and MTV Networks
- Responsibilities included but were not limited to installing and troubleshooting configurations on the UNIX and Windows operating system
- Administrated system backups, restorations, installations of new software releases, upgrades and patches Maintained the systems security software and troubleshooting LAN configurations and email accounts for users and workstations
- Created and managed Informix database that accommodated client information
Bookkeeper / Administrative Assistant
A&D / Met Food Supermarket
New York, NY
10.1983 - 08.1993
- Complied daily financial and business transactions Prepared payroll using Lotus software
- Created weekly income and debit spreadsheets Resolved banking issues and balanced check book Provided Customer Service to consumers Supervised approximately 5-10 employees Created and managed weekly schedules
- Ordered and organized inventory
Assistant Counselor
Goodwill Industries
New York, NY
10.1981 - 06.1983
- Provided emotional support to mentally and physically challenged individuals Assisted in group counseling sessions
- Provided rehabilitation and academic support
Clerical Aide / Receptionist
Martin De Porres Center
New York, NY
06.1980 - 09.1980
- Responsibilities included typing, filing, copying documents and answer telephones Assisted in creating general reports for payroll
Counselor
Martin De Porres Center
New York, NY
06.1979 - 09.1979
- Organized and participated in recreational activities for children ages 5-8 Assisted senior counselor with group academic studies
- Organized weekly excursions to museums, amusement parks and educational facilities
Education
Bachelor of Science - Computer Science Information Systems
John Jay Criminal Justice College
New York, NY04.2003
Associate of Applied Science - Computer Networking Applied Science
Fiorello LaGuardia Community College
New York, NY06.1999
Skills
- Microsoft Office, including Excel, Access, PowerPoint, Vizio, Outlook and Word Accounts Receivable / Payable
- Workforce Management
- Customer Service Management / Troubleshooting and problem solving
- Unix/Linix , Informix / SQL
- Network Configurations / LAN & WAN DBS management
- Site Lead for Kronos Optilink - Patient Classification Application Kronos scheduler and payroll site lead and educator
- Team and project management
- Daily Timekeeping
- Workflow Processes
Accomplishments
- Supervise team of 10-15 staff members.
- Collaborate with team of in the development of Kronos Projects
- Streamline workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of reports
- Develop employee training and retention initiatives.
Additional Information
- Received Employee of the Month award
- Received 5 Falcon awards
- Received 19 years Perfect Attendance recognition
- Participate in Shared Governance Councils and Magnet Activities
- Developed and maintained Shared Governance, Patient Safety Friday (Quality and Safety) and Neonatal Intensive Care Unit internal website
- Participated in the development of the CHONY Nursing Website
- Participated in the Implementation of the Breast milk scanners and reports
- Organized and coordinated employee evaluations
- Expert Kronos Employee Self Scheduling Trainer
- Site Lead for Kronos Optilink Patient Classification Participated in Unit Tracers during Joint Commission Facilitator for Optilink, Kronos and Department meetings
Timeline
Supervisor - Scheduling and Timekeeping
New York Presbyterian Cornell - Weill Center
09.2020 - Current
Supervisor - Nursing Administration Support Services
New York Presbyterian Hospital, Milstein Hospital
07.2013 - 09.2020
Interim-Executive Administrative Assistant
New York Presbyterian Hospital, Neonatal Intensive Care
09.2004 - 03.2011
Staffing Coordinator
New York Presbyterian Hospital, Children's Hospital Of New York
10.2003 - 09.2020
Computer Networking Administrator/Administrative Assistant/CSR
IWC Media Services Inc
03.1994 - 10.2003
Bookkeeper / Administrative Assistant
A&D / Met Food Supermarket
10.1983 - 08.1993
Assistant Counselor
Goodwill Industries
10.1981 - 06.1983
Clerical Aide / Receptionist
Martin De Porres Center
06.1980 - 09.1980
Counselor
Martin De Porres Center
06.1979 - 09.1979
Bachelor of Science - Computer Science Information Systems
John Jay Criminal Justice College
Associate of Applied Science - Computer Networking Applied Science
Fiorello LaGuardia Community College
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