Dionne Renfroe
Summary
Proven track record in financial services, exemplified at Loyalty Credit Union through meticulous money handling and exceptional customer relationship management. Skilled in transaction processing and cash handling, I consistently enhanced customer satisfaction and streamlined operations. My adeptness in both data inputting and fostering positive client relations underpins my ability to drive results and maintain high accuracy in fast-paced environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
Work History
Bank Teller/Financial Services Representative
Loyalty Credit Union
07.2018 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
Sales Associate
Lowes
02.2018 - 07.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Bank Teller/Financial Services Representative
Harvesters Federal Credit Union
02.2011 - 08.2016
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Educated customers on use of banking website and mobile apps.
- Provided customer records, account statements and copies of checks.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Logged cashier's checks and other transactions to maintain accurate account records.
Bank Teller/Financial Services Representative
Gulf Winds Credit Union
04.1998 - 10.2009
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
- Assisted customers with compromised debit cards and issued new credentials.
Education
High School Diploma -
Tate High School
Cantonment, FL06.1988
Skills
- Data inputting
- Financial Transactions
- Currency packaging
- Money Handling
- Deposit and withdrawal management
- Cash counting
- Customer Relationship Management
- Balance Transfers
- Transaction Processing
- Cash Handling
Timeline
Bank Teller/Financial Services Representative
Loyalty Credit Union
07.2018 - Current
Sales Associate
Lowes
02.2018 - 07.2018
Bank Teller/Financial Services Representative
Harvesters Federal Credit Union
02.2011 - 08.2016
Bank Teller/Financial Services Representative
Gulf Winds Credit Union
04.1998 - 10.2009
High School Diploma -
Tate High School
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