Dionne Rodriguez
Lubbock,Texas
Summary
Knowledge-based, punctual, hardworking, honest, and quick study. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Public Service Officer
Lubbock Police Department-Forensic Investigations
10.2023 - Current
- Used Tiburon and RMS to prepare and maintain reports, logs, records and files.
- Investigated and typed reports concerning evidence retained for property storage.
- Utilized clear communication and interpersonal skills to build relationships within the department.
- Thoroughly analyzed criminal information for correct filing retention.
Youth Prevention Specialist
Hub City Outreach Center
11.2022 - 08.2023
- Education and prevention of substance and alcohol abuse in youth around Lubbock and the surrounding communities
- Expanded program reach by actively seeking out new partnerships with local businesses, nonprofits, faith-based organizations, government agencies that share similar goals.
- Empowered young people by teaching critical thinking skills and self-awareness techniques to resist negative influences effectively.
- Implemented evidence-based curricula designed to foster resiliency and protective factors among youth exposed to risk.
- Conducted ongoing professional development training to stay current on best practices in youth prevention education.
- Designed substance abuse prevention programs to meet needs and interests of recipients.
- Presented accurate information on alcohol, tobacco and other drugs.
- Enhanced community awareness on substance abuse and other high-risk behaviors through public presentations and workshops.
- Partnered with local organizations to provide resources and referrals for youth in need of specialized services or assistance.
Probation Receptionist
Lubbock County Juvenile Justice Center
02.2019 - 08.2022
- Answering phones while assisting with all front desk duties
- Coordinating interviews, and managing new employee files
- Confirmed appointments, communicated with clients, and updated client records.
- Managing and updating detention reports
- Documenting service papers from District Attorney’s office.
- Assisting team and supervisors with new or existing projects at hand.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained confidentiality of information regarding clients and company.
Medical Billing Specialist
Covenant Medical Group
01.2016 - 09.2017
- Data entry for medical billing
- Collected payments and applied to patient accounts.
- Liaised between patients, insurance companies, and billing office.
- Coordinating with private, commercial, Medicaid, and Medicare companies, alongside with patients to resolve billing inquiries.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Filed and updated patient information and medical records.
- Communicated with insurance providers to resolve denied claims and resubmitted.
Service Dispatcher, Manager
Build Pro/ OnCall Services LLC.
07.2013 - 12.2015
- Managed high call volume, prioritizing urgent requests to ensure prompt assistance.
- Entered customer demographic information for dispatch technicians
- Coordinated dispatching tickets for turn-key vendors across the country
- Responsible for the day-to-day- operation of the agency
- Work approvals and handled all service-related proposals to clients.
- Streamlined communication between customers and technicians for timely service delivery.
- Developed strong relationships with clients and technicians to foster a positive work environment
Branch Trainer
Brink’s Inc.
01.2011 - 06.2012
- Lead trainer for new and current employees with certifications in all areas of the branch, this included certification in state and federal from firearms, TSA, to Osha, and any other specific and proper certification according to the role an employee was placed in.
- Assisted in the vault and security procedures when handling large sums of currency and coins coming in and out of the branch
- This included the impounding of monies from drug raids.
- Boosted overall productivity by delivering timely feedback on individual performance metrics and encouraging accountability among team members.
- Ensured compliance with company policies and industry regulations through thorough instruction on relevant rules and guidelines during staff orientations.
- Conducted regular assessments of training needs to ensure continuous improvement of branch operations.
Education
Bachelor of Science - BAS Criminal Justice Administration-Forensics
Wayland Baptist University
Lubbock, United States07.2025
Associate of Applied Science - Criminal Justice
South Plains College
Lubbock, United States12.2023
Skills
- Data Interpretation
- Attention to Detail
- Evidence Preservation
- Self Motivation
- Law Enforcement Information Databases
- Effective Communication
- Critical Thinking
- Data entry proficiency
- Teamwork and Collaboration
- Time Management
- Multitasking Abilities
- Organizational Skills
- Problem-solving abilities
Certificationsskills
- CPR and First Aid -current
- Word
- Excel
- Power Point
- Teams
- Zoom
- Outlook
- Data Entry
- 10-key
- Multi-tasking
- Dude Solutions
- JCMS
- Munis
- Tyler Technologies (Odyssey)
- Typing 45-50 WPM
References
- Jimmy Torres, Former DPS Sargent-Narcotics;Retired, (956) 251-6958, Personal Reference, 51 years
- Esther M. Garcia, Specialized Insurance Agent, (806) 577-6639, Personal Reference, 20 years
- Mike De Larrosa, Juvenile Probation Officer, (806) 549-0869, (806) 549-8159, (806) 775-1898, Former Colleague, 5 years
- Vickie Saddler, Budgeting Manager, 806-470-7546, 806-775-1825, Former Supervisor, 5 years
- Paityn Steadman, Youth Prevention Specialist, 505-716-0188, Former Colleague, 1 year 10 months
Timeline
Public Service Officer
Lubbock Police Department-Forensic Investigations
10.2023 - Current
Youth Prevention Specialist
Hub City Outreach Center
11.2022 - 08.2023
Probation Receptionist
Lubbock County Juvenile Justice Center
02.2019 - 08.2022
Medical Billing Specialist
Covenant Medical Group
01.2016 - 09.2017
Service Dispatcher, Manager
Build Pro/ OnCall Services LLC.
07.2013 - 12.2015
Branch Trainer
Brink’s Inc.
01.2011 - 06.2012
Bachelor of Science - BAS Criminal Justice Administration-Forensics
Wayland Baptist University
Associate of Applied Science - Criminal Justice
South Plains College
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