Dionne Scott
Berea,OH
Summary
A dedicated and highly skilled professional with over 10 years of experience in customer service industry. My strong analytical skills, coupled with a passion for problem solving, enables me to thrive in a fast-paced environment and navigate complex challenges with ease. I am now seeking to contributing my skills and experience to a forward-thinking organization where I can make a meaningful impact and continue to develop my career. Detail-focused Document Specialist known for high productivity and efficiency in task completion. Possess specialized skills in document management systems, information classification, and regulatory compliance. Excel at communication, teamwork, and problem-solving to enhance document processing and organization workflows.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Data Entry Document Specialist
Ricoh USA
Parma, OH
06.2024 - Current
- Performed precise data entry to update and maintain documents in the organization's database.
- Maintained efficiency in data entry by strictly following established company guidelines and standards.
- Identified and corrected discrepancies during the data entry verification process.
- Maximized productivity by mastering advanced data management systems.
- Updated knowledge on new data management technologies to drive productivity gains.
- Ensured utmost confidentiality by following organizational policies for handling sensitive data.
Senior Dispatcher/Senior CSR
AAA East Central
Independence, OH
03.2019 - 04.2024
- Addressed breakdown-related concerns through efficient communication while maintaining a supportive demeanor.
- Identified cross-selling opportunities for ongoing AAA promotions and services.
- Communicated expected time of arrival for services in response to member queries.
- Enhanced organizational workflows through effective clerical system management.
- Ensured consistent delivery of high-quality customer service.
- Executed financial transactions, including posting sales and managing refund processes.
- Exceeded established monthly sales quotas.
- Consistently offered superior assistance to customers.
- Reporting
- Examine conditions and allocate call precedence.
- Coordinated receipt and dispatch of orders effectively.
- Handled assigned duties efficiently and promptly.
- Transitioned away from role as Call Receive Rep.
- Ensured swift and compliant handling of both inbound and outbound insurance-related calls.
- Executed call management tasks while meeting Call Quality Score standards.
- Collaborated across departments to resolve claims effectively.
- Executed payment operations in adherence to company protocols.
- Fulfilled various responsibilities as delegated.
- Upheld attendance requirements outlined in company-specific operations guidelines.
- Maintain adherence to organizational processes and regulatory requirements.
Underwriter II
United Consumer Financial Services
Westlake, OH
08.2015 - 02.2019
- Evaluated and processed credit applications efficiently.
- Ensured secure handling of client personal information.
- Enhanced operational efficiency.
- Maintained data integrity efficiently.
- Coordinated call routing to appropriate departments with precision.
- Earned three advancements within one year.
- Analyzed financial information including income, assets, liabilities and credit history of applicants.
- Analyzed risk and adhered to underwriting standards to drive risk selection and profitability.
- Ensured timely submission of all documents needed for closing transactions.
- Conducted risk assessments on loan applications using detailed financial analysis.
Lead Lobby Attendant
The Renaissance Hotel
Cleveland, OH
03.2013 - 05.2015
- Maintain cleanliness of public area space
- Perform Daily meetings to reach month-to-month goals
- Perform guest requests and guest complaints
- Train new employees, administer rules, regulations, and policies
Externship-Legal Assistant
T-Bail Bonds
Lorain, OH
03.2012 - 03.2013
- Provided timely resolutions to call-related concerns.
- Investigated legal records and court dockets through web-based platforms.
- Coordinated documentation handling for asset forfeiture cases.
- Monitors calendars, meets deadlines, and documents actions efficiently.
- Prepare legal documents for court submission.
- Reviewed and refined legal documentation for consistency and correctness.
- Drafted court documents and legal papers.
- Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
- Answered phones promptly while providing courteous customer service.
Program Coordinator
Boys and Girls Club
01.2012 - 03.2013
- Assist children with homework
- Provide kids with new learning experiences
- Perform after school activities
- Provide study tools and effective homework practices
- Assist with tutoring students with academic issues
Housekeeper
Hampton Inn & Suites
02.2013 - 02.2013
- Deliver excellent customer service, always
- Create and work to daily job lists from the room status list, arrivals and departures list
- Clean all areas of the hotel thoroughly, with the key aim of enhancing the customer experience by having excellent standards of hotel cleanliness
Customer Service Rep
Teletech Holdings
Lorain, OH
11.2010 - 08.2012
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered customer inquiries via phone, email, and chat.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Supported sales team members to drive growth and development.
- Developed positive relationships with customers through friendly interactions.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Strengthened customer retention by offering discount options.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Crew Member
McDonalds Corp
08.2008 - 10.2010
- Provided excellent customer service
- Entered and processed customer food orders
- Operated and balanced cash register
- Prepared customer food orders
Education
Master’s Degree - Criminal Justice Administration
Tiffin University
Tiffin, OH12-2025
Bachelor of Science - Concentration in Criminal Justice
DeVry University
Chicago, Work at Home09.2018
Skills
- Microsoft Office
- Excel
- Worksheets
- Word
- Underwriting
- Algebra
- Typing
- Customer service
- Legal Drafting
- Research
- Legal Research
- Proofreading
- Administrative Experience
- Office Management
- Microsoft Outlook
- Communication skills
- Data collection
- Office experience
- Statistics
- Writing Skills
- Clerical Experience
- Databases
- Microsoft PowerPoint
- Organizational skills
- Front desk
- Cash handling
- Cash register
- Calendar management
- Management
- Accomplished typing speed
- Time management skills
- Proficient in Microsoft Office
- Archiving skills
- Digital file organization
- Data logging
- Workflow management
- Collaboration
- Proofreading expertise
- Formatting proficiency
Certification
Driver's License
Awards
- Dean’s List, 09/01/17, Through the year I maintained a 4.0 and received this award for my accomplishment.
- Dean’s List, 08/01/17
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Data Entry Document Specialist
Ricoh USA
06.2024 - Current
Senior Dispatcher/Senior CSR
AAA East Central
03.2019 - 04.2024
Underwriter II
United Consumer Financial Services
08.2015 - 02.2019
Lead Lobby Attendant
The Renaissance Hotel
03.2013 - 05.2015
Housekeeper
Hampton Inn & Suites
02.2013 - 02.2013
Externship-Legal Assistant
T-Bail Bonds
03.2012 - 03.2013
Program Coordinator
Boys and Girls Club
01.2012 - 03.2013
Customer Service Rep
Teletech Holdings
11.2010 - 08.2012
Crew Member
McDonalds Corp
08.2008 - 10.2010
Master’s Degree - Criminal Justice Administration
Tiffin University
Bachelor of Science - Concentration in Criminal Justice
DeVry University
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