Dionne-Sheree Dixon
Port Saint Lucie,FL
Summary
Experienced Insurance Customer Service professional promoting the protection of sensitive patient data while maintaining knowledge of HIPAA regulations and private policy procedures. Proven history in team collaboration, effective handling of inbound and outbound calls, and establishing a rapport through attentive listening and friendly and professional communication. Highly skilled in oral and written communication, the Microsoft suite of products, and database management. Looking to tackle new challenges with a company that values dynamic skills and a strong work ethic.
Overview
21
21
years of professional experience
Work History
PATIENT MENTOR - INDEPENDENT CONTRACTOR
PLEIO
02.2024 - Current
- Observed strict procedures to protect sensitive patient information, medical records and medication history.
- Contact 30 - 40 patient cases per day to provide resources and information to help guide patients in their medical journey.
- Verified patient insurance coverage and provided additional resources for savings on medication.
- Accurately document patient information to ensure currency of database.
- Assessed and determined customer information requiring escalated reviews.
CUSTOMER SERVICE/ACCOUNT SPECIALIST
TJM CALL CENTER- (BPO for ACCELERATED CLAIMS)
04.2020 - 06.2022
- Followed specific HIPAA rules and guidelines to protect sensitive data, including patient medical records and payment information.
- Called insurance companies to ascertain pertinent information regarding policies and benefits for patients.
- Verified that patients had the proper insurance coverage through their employer, prior to any procedures or appointment scheduling.
- Contacted medical facilities to confirm medical histories, and query inaccurate diagnoses and billing errors and omissions.
- Managed past due Workers Compensation claims through account management and administration tasks resulting in the achievement of an 80% payout rate per claim.
- Delivered exceptional customer service while achieving and exceeding established performance metrics for production and quality. Received award for top performance and was promoted to Assistant Team Lead within 6 months.
ASSITANT MANAGER, MARKETING & COMMUNICATIONS
FIRST HERITAGE CREDIT UNION
01.2004 - 08.2019
- Provided outstanding customer service to members through the delivery of accurate information and patient, friendly communication, ensuring that application processes and procedures are understood.
- Effectively managed the company's customer care centre team while significantly contributing to the increase in membership by 75% and the maintenance of a positive brand image of the company within the industry.
- Promoted insurance coverage plans to members of the credit union, and exceeded insurance application sign-up goals, by over 20% during my tenure.
Education
No Degree - Life Insurance Licensed
Florida Department of Financial Services
Florida01.2024
Bachelor of Science - Business Administration And Management
University of West Indies
Kingston,07.2018
Skills
- Organization and Time Management
- Detail-Oriented
- Data Entry Software
- Collaboration and Teamwork
- Work Monitoring
- Attention to Detail
- Account Maintenance
- Communication and Interpersonal Skills
- Medical Terminology
- Customer Relationship Management
- Skilled in Microsoft
- Understanding of medical terms
- Multitasking
- Active Listening
- Reliable under pressure
- Adaptable and willing to learn
Timeline
PATIENT MENTOR - INDEPENDENT CONTRACTOR
PLEIO
02.2024 - Current
CUSTOMER SERVICE/ACCOUNT SPECIALIST
TJM CALL CENTER- (BPO for ACCELERATED CLAIMS)
04.2020 - 06.2022
ASSITANT MANAGER, MARKETING & COMMUNICATIONS
FIRST HERITAGE CREDIT UNION
01.2004 - 08.2019
No Degree - Life Insurance Licensed
Florida Department of Financial Services
Bachelor of Science - Business Administration And Management
University of West Indies
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