Dionne Tackett
California City,CA
Summary
Results-oriented business leader with more than 25 years of experience in day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Offering ability to leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Demonstrated ability to streamline processes for efficiency and productivity. Well-versed in handling diverse job responsibilities proficiently.
Overview
15
15
years of professional experience
Work History
Office Manager
Cajon Medical Group PC
02.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Patient Registration Clerk
Bakersfield Family Medical Center
08.2020 - 02.2024
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Set up patients in system by documenting key data, confirming eligibility and verifying insurance benefits.
- Accurately inputted patient and insurance information into company's computer system using NextGen.
- Scheduled 56 + daily appointments using computerized calendars.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Secured confidential patient information from unauthorized access.
- Retrieved medical data for physicians and patients.
- Catalogued patient data in clinical databases and registries according to regulatory practices.
- Collected, organized and entered patient data into medical systems.
- Followed up on missed appointments with patients to reschedule and promote continuity of care
- Resolved scheduling conflicts to avoid double-booked appointments and provider availability issues
- Upheld HIPAA regulations and standards for protecting patient information
Head Cashier
Home Depot
10.2018 - 08.2020
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Helped customers complete purchases, locate items and join reward programs.
- Directed team of 10 cashiers to maximize performance and deliver exceptional service to every customer.
- Resolved escalated customer disputes with special actions such as discounts.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Received and processed customer payments.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Office Manager
Wynn & Sons Environmental Construction
06.2009 - 03.2017
- Performed all office related duties
- Executed estimates and purchase orders
- Provided excellent customer service
- Maintained activity reports
- Conducted status update meeting with program managers
Education
No Degree - Hospitality Management
Georgia Southern University
Statesboro, GA06.1991
No Degree - LMT & Esthetics
Academy of Health & Beauty
West Palm Beach, FL06.2004
No Degree - CPC Physician Base Medical Coding Course
AAPC
Salt Lake City, UT05.2023
Skills
- Extensive record keeping while ensure accuracy
- Excellent Customer Service Experience
- Knowledgeable with All microsoft products to include excel, word, outlook & power point
- Strong communication skills in person and writing
- Ability to facilitate meetings, create agendas and take minutes
- Experience with data entry, management and reporting
- Office Management
Timeline
Office Manager
Cajon Medical Group PC
02.2024 - Current
Patient Registration Clerk
Bakersfield Family Medical Center
08.2020 - 02.2024
Head Cashier
Home Depot
10.2018 - 08.2020
Office Manager
Wynn & Sons Environmental Construction
06.2009 - 03.2017
No Degree - Hospitality Management
Georgia Southern University
No Degree - LMT & Esthetics
Academy of Health & Beauty
No Degree - CPC Physician Base Medical Coding Course
AAPC
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