DIONNE TEELE-JOHNSON
Richmond,VA
Summary
Organized Director of Student Records Office with 16 years of hands-on experience overseeing school's student records. Respectful and thorough professional proficient in (Word, Excel, PowerPoint, database entry) coupled with first-rate researching abilities. Skillful in planning and implementing registration processes and preparing information such as transcripts, honors lists and class rankings. Versatile team player possessing excellent eye-for-detail and energetic, positive demeanor.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Office Manager/Student Records Coordinator
ECPI University
01.2007 - Current
- Assisted students with enrollment procedures by providing information regarding admissions.
- Input and maintained complete course catalog and accurate roster of teachers.
- Gathered, compiled and prepared attendance reports, enrollment reports, student loss reports and absence and tardy reports with [CampusNexus].
- Collected and verified grades for students to process and distribute grading cards, reports and records.
- Requested transcripts and school records for new students.
- Coordinated and supervised academic advising activities.
- Processed release of students by preparing clearance sheets, checking for outstanding obligations, preparing release forms and forwarding pertinent data to new school.
- Monitored, evaluated and revised admissions and registration procedures to make maximum use of technology and provide optimal service to students.
- Process high school, college and military transcript request forms and document each step of the transcript evaluation process.
- Registering active and returning students for classes.
- Perform all needed changes to student records to include attendance, status changes and other necessary record adjustments.
- Ability and experience with setting up and maintaining files and manuals.
- Compile weekly statistical data.
- Assist with orientation and coordination of annual commencement ceremony.
- Demonstrate an elevated level of customer service to prospective and existing students, faculty, and staff.
- Respond to inquiries from prospective students interested in earning a degree.
- Answer multi- line phone system.
- Administer skills assessment test for prospective students.
- Assist in enrolling students in an efficient and supportive manner.
- Strong organizational skills and experience with software applications and Microsoft Office (Word, Excel, and database entry) and general office equipment (copier, fax, and calculator).
- Ability to maintain confidentiality.
- Ability to follow and apply established procedures and applicable policies.
- Strong interpersonal and communication skills orally and written.
Litigation Claims Specialist
ECPI Computer Institute
09.2004 - 01.2007
- Reviewed and coded litigation documents into the Litigation
- Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
- Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
- Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Verified client information by analyzing existing evidence on file.
- Processed and recorded new policies and claims.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Coordinated with contracting department to resolve payer issues.
- Resource Database
- Reviewed and processed settlements related documentation prior to shipping
- Reviewed and coded settlement documents to the Settlement
- Resource Database
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Followed up with customers on unresolved issues.
- Knowledge of medical office procedures, computer and software technology, medical terminology, use of policies & procedures and customer service.
- Ability to maintain confidentality.
Education
Associate of Science - Business
ECPI Computer Institute
Richmond, VA07.1993
Skills
- Accounts Payable and Accounts Receivable
- Student Records
- Enrollment Requirements
- Electronic Filing System
- Purchase Orders
- Standard Operating Procedure
- Office Operations
- Quality Control Standards
- Staff Meetings
- Administrative Support
- Customer Satisfaction
- Clerical Support
- File Preparation
- Office Supplies and Inventory
- Business Growth
- Employment Law Knowledge
- Document Workflow
- Program Requirements
- Digital Filing
- Process Improvement Initiatives
- Data Transcription
- Operational Support
- Compliance Requirements
- Student Services
- Personnel Counseling
- Records Management Systems
- Image Archiving
Certification
- CPR Training - 5/27/2022 - 05/2024
Additional Information
Public Notary - Expires 12/2024
Timeline
Office Manager/Student Records Coordinator
ECPI University
01.2007 - Current
Litigation Claims Specialist
ECPI Computer Institute
09.2004 - 01.2007
Associate of Science - Business
ECPI Computer Institute