Dionne Vela
Victoria
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Check In/ Clerical
Victoria Women’s Clinic
Victoria, TX
08.2024 - Current
- Managed patient check-in and front desk clerical tasks
- Process insurance verification
- Collect copays and past due balances
- Scan and email documents into patient’s charts
- Coordinate communication between patient’s and clinical staff
Billing Clerk/Dispatcher
FedEx Freight
Victoria, TX
11.2021 - 08.2023
- Scheduled appointments for customers to receive their freight.
- OS&D: track lost freight shipments, call shippers or consignees for additional info for shipping or for delivery.
- Billing for Victoria terminal and other terminals around Texas or even out of state.
- Answer incoming calls and directing to department needed.
- Dispatch drivers to any additional pickups, out emails or faxes, image and scan bills
Childcare Billing
Barbara Bauer Briggs YMCA
09.2016 - 10.2021
- Billing weekly payments for childcare afterschool and preschool.
- Monthly billing for CCMS, Heavy communication with CCMS state employees and parents for their childcare needs.
- Email, fax, copy, scan, text. Use of these tools to collect and communicate with parents
- customer service and communication skills, supervise staff, schedule shifts for childcare
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Clerical
Texas Concrete
Victoria, TX
05.2012 - 11.2012
- Greet customers as they enter office
- Answer all incoming calls and direct calls to various departments
- Create business folders and organize paperwork for outgoing concrete beam loads
- Copy, fax, scan, email
Dispatch Clerk
Saia Motor Freight
Victoria, TX
01.2003 - 01.2008
- Create freight lineup for dispatch in evenings for freight to be shipped out
- Coordinated daily dispatch operations to ensure timely deliveries and route
- Monitored shipment progress using transportation management systems to maintain accurate tracking information.
- Managed scheduling of pickups and deliveries
- Communicated with drivers and customers to resolve issues and ensure satisfaction throughout delivery process.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Education
High School -
Victoria High School
Victoria, TX08.1998
High School -
Stroman High School
Victoria, TX05.1998
Skills
- Customer Service
- Organization skills
- Multitask
- Document management
- Email management
- Positive attitude
- Verbal and written communication
- Valid Driver's license
- Dedicated team player
- File organization
- Client interaction
- Scheduling
- Front office management
- Opening and closing procedures
- Payment processing
- Mail handling
- Supply restocking
- Clerical support
HOBBIES
Crafting, Spending time with family
PROFILE
- DIONNE VELA
- Clerical
CONTACT
- PHONE: 361-571-7562
- EMAIL: dionne.vela9@yahoo.com
Certification
Certifications and training in OS&D
Active shooter training
Customer Service Training
Team Building
Timeline
Check In/ Clerical
Victoria Women’s Clinic
08.2024 - Current
Billing Clerk/Dispatcher
FedEx Freight
11.2021 - 08.2023
Childcare Billing
Barbara Bauer Briggs YMCA
09.2016 - 10.2021
Clerical
Texas Concrete
05.2012 - 11.2012
Dispatch Clerk
Saia Motor Freight
01.2003 - 01.2008
High School -
Victoria High School
High School -
Stroman High School