Dionne Welch
Vancouver,WA
Summary
Business professional prepared for leadership role with extensive experience in managing operations and driving business success. Proven track record of effectively overseeing daily operations, implementing strategic plans, and optimizing resources. Highly focused on team collaboration and achieving results, with reputation for reliability and adaptability. Expertise in financial management, staff development, and customer relations.
Overview
11
11
years of professional experience
Work History
Owner/Operator
Chaos & Coffee Co., LLC
06.2022 - Current
- Developed and implemented standard operating procedures to enhance customer service efficiency.
- Managed inventory levels, ensuring product availability and minimizing waste through strategic ordering practices.
- Trained and mentored staff on best practices for beverage preparation and customer engagement.
- Oversaw daily operations, optimizing workflow to improve service speed and quality.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Implemented effective financial management practices, improving cash flow and profitability.
- Developed and nurtured lasting customer relationships by providing quality products, listening and responding to customer needs.
- Trained new baristas on coffee preparation techniques and customer service standards.
- Developed specialty beverage recipes, contributing to menu variety and customer satisfaction.
- Maintained cleanliness and organization of workspace, ensuring compliance with health regulations.
- Coordinated staff schedules, balancing labor needs with business demands effectively.
Sales Executive
Medosweet Farms
08.2017 - 06.2022
- Developed and maintained strong relationships with clients to drive sales growth.
- Implemented targeted marketing strategies to increase product visibility in competitive markets.
- Conducted market analysis to identify emerging trends and customer preferences.
- Collaborated with cross-functional teams to enhance product offerings based on customer feedback.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Expanded market share with strategic territory planning and targeted prospecting.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Participated in industry trade shows to represent company and generate valuable leads for future business growth.
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
- Negotiated prices, terms of sales and service agreements.
- Met existing customers to review current services and expand sales opportunities.
- Presented professional image consistent with company's brand values.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Attended monthly sales meetings and quarterly sales trainings.
- Kept detailed records of daily activities through online customer database.
- Recorded accurate and efficient records in customer database.
- Contributed to event marketing, sales and brand promotion.
Account Executive
Pacific Wines & Spirits
11.2014 - 04.2018
- Increased sales market share from 15% to 70% within first year in the position. Maintained the increase the second year and increased an additional 8% the third year.
- Developed and maintained strong client relationships to drive sales growth.
- Exceeded monthly sales goals by effectively upselling additional products during consultations.
- Prepared and presented compelling proposals that addressed client objectives.
- Worked effectively in fast-paced environments.
- Increased sales with effective product merchandising and attractive display arrangements.
- Skilled at working independently and collaboratively in a team environment.
- Developed sales strategies to enhance market penetration and drive revenue growth.
- Collaborated with marketing to create targeted campaigns that boosted customer engagement and brand awareness.
- Attended industry events and conventions to explain sales opportunities.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Delivered persuasive presentations to key stakeholders, securing buy-in for strategic initiatives.
Education
Bachelor of Arts - Public Affairs
Washington State University
Vancouver, WAParalegal Program Certificate - Paralegal Studies
Clark College
Vancouver, Washington, WASkills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Inventory management
- Payroll processing
- Budget development
- Marketing strategy development
- Recruiting and hiring
- Accounting principles
Timeline
Owner/Operator
Chaos & Coffee Co., LLC
06.2022 - Current
Sales Executive
Medosweet Farms
08.2017 - 06.2022
Account Executive
Pacific Wines & Spirits
11.2014 - 04.2018
Bachelor of Arts - Public Affairs
Washington State University
Paralegal Program Certificate - Paralegal Studies
Clark College