Dionne Williams
Detroit,MI
Summary
Skilled at improving processes, maximizing team productivity and reducing costs to achieve sustainable nursing home operations. Familiar with employee motivation and retention strategies, resident relations and accreditation requirements.
Overview
12
12
years of professional experience
Work History
Direct Care Supervisor
Adult Learning Systems
04.2022 - Current
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with patients, ensuring that medical information was kept private.
- Direct day-to-day administrative and operational functions for [Number]-bed facility, providing guidance and leadership to over [Number] employees across more than [Number] departments.
Direct Care Supervisor
Jarc
02.2017 - 01.2020
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with patients, ensuring that medical information was kept private.
- Direct day-to-day administrative and operational functions for [Number]-bed facility, providing guidance and leadership to over [Number] employees across more than [Number] departments.
- Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Wendys Manager
Wendys Restaurant
08.2016 - 09.2018
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Family Dollar Manager
Family Dollar
04.2015 - 05.2016
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Developed and created programs and monitored effectiveness against individual participant needs.
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
- Referred families to shelters, legal resources and educational programs.
- Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
- Developed monthly schedules and assignments for volunteer staff.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
CNA
Cortne Robinson
07.2009 - 01.2015
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
Associate of Arts - Culinary Arts
St. Clair County Community College
Port Huron, MI06.2019
High School Diploma -
Adlai Westside Christian Academy
Detroit, MI06.2009
Skills
- Complex Problem-Solving
- Direct Counseling
- Basic Care Services
- Operating Plans Development
- Comprehensive Vocational Assessments
- Direct Care Staff Oversight
- Employee Training Program
- Employee Work Scheduling
- Reading Comprehension
- Financial Operations Oversight
Timeline
Direct Care Supervisor
Adult Learning Systems
04.2022 - Current
Direct Care Supervisor
Jarc
02.2017 - 01.2020
Wendys Manager
Wendys Restaurant
08.2016 - 09.2018
Family Dollar Manager
Family Dollar
04.2015 - 05.2016
CNA
Cortne Robinson
07.2009 - 01.2015
Associate of Arts - Culinary Arts
St. Clair County Community College
High School Diploma -
Adlai Westside Christian Academy
Similar Profiles
Consuela BenningsConsuela Bennings
Administrative Residential Supervisor at Adult Learning SystemsAdministrative Residential Supervisor at Adult Learning Systems
KIMBERLY HORTONKIMBERLY HORTON
Corporate Trainer and Regional Director at Adult Learning Systems Lower MichiganCorporate Trainer and Regional Director at Adult Learning Systems Lower Michigan
Carol ChenCarol Chen
Centre Director at INSTITUTE FOR ADULT LEARNINGCentre Director at INSTITUTE FOR ADULT LEARNING