Dionne Young
Asheville,NC
Summary
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Overview
20
20
years of professional experience
Work History
Cashier/Customer Service
The Home Depot
Asheville, NC
03.2018 - 09.2018
- Sold credit cards, with highest sales in one month
- Helped people find things in the store.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Cashier
Walmart
Asheville, NC
09.2017 - 03.2018
- Maintained cleanliness of checkout area.
- Followed company security procedures for handling large sums of money.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Cashier
Wendys Restaurant
Asheville, NC
03.2017 - 08.2017
- Maintained cleanliness of checkout area.
- Issued receipts, refunds, credits or change due.
- Followed company security procedures for handling large sums of money.
- Accepted cash and credit card payments, issued receipts and provided change.
Food Service Worker
McDonald's
Asheville, North Carolina
08.2016 - 03.2017
- Assisted in the preparation of food items according to recipes and instructions.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
Call Center Representative
Sitel
Asheville, NC
03.2013 - 08.2016
- Started as a call center representative and was moved from general banking to consumer finance and then over to credit cards.Was promoted to a supervisor over other credit card call center agents.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Maintained records of customer interactions, transactions, comments and complaints.
- Maintained high levels of professionalism while interacting with customers via phone.
- Developed effective working relationships with team members across multiple departments.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
Self Employed
Windows and Moore
Mars Hill, NC
02.2006 - 09.2010
- Owner/Operator of a janitorial company that specialized in cleaning businesses in my county of Madison, NC.
- Operated a variety of machinery and tools safely and efficiently.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed inventory and supplies to ensure materials were available when needed.
- Prioritized and organized tasks to efficiently accomplish service goals.
Shift Supervisor
Blue Ridge Homes
Asheville, NC
01.2000 - 12.2004
- Supervisor of 20+ employees across 3rd & 1st shift.
- As a supervisor skill training and discipline was my primary objective
- Working alongside my fellow employees was rewarding and had an advantageous cohesion on the entire workforce.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Monitored staff performance to ensure quality standards were met.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Investigated accidents or incidents occurring during shift hours.
- Created work schedules for staff while adhering to labor laws and budget constraints.
- Addressed any issues that arose during the shift in a proactive manner.
Manager
Care Partners
Asheville
05.1998 - 12.1999
- Ensured cleanliness and availability of supplies for a house utilized in the rehabilitation of traumatic brain injury survivors
- Fulfilled unit clerk responsibilities and adjusted payroll via KRONUS system.
- Performed general office duties.
Education
Certificate - Medical Billing & Coding
UMA
12.2019
Skills
- Customer service
- Phone etiquette
- Microsoft Office
- Call center
- Data entry
- English
- Microsoft Word
- Windows
- Microsoft Excel
- Microsoft Outlook
- Relationship Building
- Communication
- Analytical Thinking
- Organizational Skills
- Cultural Awareness
- Written Communication
- Basic Math
- Problem Resolution
- Recordkeeping
- Google Drive
- Excellent Communication
- MS Office
- Dependable and Responsible
- Conflict Resolution
Assessments
- Food service: Customer situations, Proficient, 08/01/24, Identifying and addressing customer needs in a food service setting
- Customer focus & orientation, Proficient, 08/01/24, Responding to customer situations with sensitivity
Timeline
Cashier/Customer Service
The Home Depot
03.2018 - 09.2018
Cashier
Walmart
09.2017 - 03.2018
Cashier
Wendys Restaurant
03.2017 - 08.2017
Food Service Worker
McDonald's
08.2016 - 03.2017
Call Center Representative
Sitel
03.2013 - 08.2016
Self Employed
Windows and Moore
02.2006 - 09.2010
Shift Supervisor
Blue Ridge Homes
01.2000 - 12.2004
Manager
Care Partners
05.1998 - 12.1999
Certificate - Medical Billing & Coding
UMA
Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Certification
- [Area of expertise] License - [Timeframe]
- [Area of certification], [Company Name] - [Timeframe]
- Licensed [Job Title] - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
- [Area of certification] Training - [Timeframe]
Work Preference
Work Type
Part TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceFlexible work hoursHealthcare benefitsWork from home optionPaid sick leave4-day work weekHobbies
I like to read, crochet and knit.