Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dionne Hillstead

Roberts,WI

Summary

Detail-oriented Claims Adjuster recognized for enhancing workflow efficiencies and mentoring emerging professionals. Committed to leveraging strong organizational skills and active listening to drive impactful claims management and customer service excellence.

Overview

14
14
years of professional experience

Work History

Claims Adjuster

Progressive Insurance
Hudson, WI
06.2019 - Current
  • Evaluated claims to determine coverage and eligibility based on policy terms.
  • Conducted thorough investigations, gathering evidence and documentation for claims resolution.
  • Trained junior adjusters on best practices in claims handling and customer service protocols.
  • Streamlined claims processing workflows, improving efficiency and reducing turnaround times.
  • Examined claims forms and other records to determine insurance coverage.
  • Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
  • Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
  • Identified potential fraud indicators early in the investigation process, protecting company assets from potential losses due to fraudulent activity.
  • Mentored junior adjusters on best practices and industry regulations, contributing to their professional growth and development.

General Manager

McDonald's
New Richmond, WI
02.2012 - 05.2019
  • Developed and implemented training programs for staff, improving team performance and customer service standards.
  • Led operational efficiency initiatives, enhancing workflow and reducing service time.
  • Oversaw inventory management processes, ensuring optimal stock levels and minimizing waste.
  • Analyzed sales data to identify trends, guiding strategic decisions on menu offerings and promotions.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Fostered a culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.

Education

Master of Science - Psychology

Capella University
Minneapolis
06-2026

Bachelor of Science - Psychology

Colorado Technical University
Colorado Springs, CO
05-2022

Skills

  • Online class discussion
  • Creative instruction
  • Feedback delivery
  • Performance assessment
  • Team leadership
  • Active listening
  • Verbal and written communication
  • Organization and prioritization
  • Relationship building
  • Personable and approachable
  • Conflict resolution
  • Public speaking

Timeline

Claims Adjuster

Progressive Insurance
06.2019 - Current

General Manager

McDonald's
02.2012 - 05.2019

Master of Science - Psychology

Capella University

Bachelor of Science - Psychology

Colorado Technical University