Dionne Jones
Houston,TX
Summary
With a Proven track record for success, I am enthusiastic and skilled professional, knowledgeable about shipping and receiving, Customer relations, inventory management and carrier relations. Focused on accurate recordkeeping and materials movement for reliability and speed. Experienced with database, ERP and word processing software.
Overview
17
17
years of professional experience
Work History
Shipping Clerk
Emerson Process Management
02.2022 - Current
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
- Collaborated effectively with cross-functional teams to resolve discrepancies in orders or address any issues promptly.
- Maintained an organized warehouse by systematically arranging products using a forklift according to company guidelines.
- Assisted in inventory management through accurate record-keeping of forklift operations and stock movement.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Performed data entry and completed proper paperwork.
- Managed incoming shipments by verifying product details against purchase orders, ensuring accurate inventory levels.
- Improved inventory accuracy with consistent cycle counting and data entry into the warehouse management system.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Scanned documents and saved in database to keep records of essential organizational information.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Used warehouse management software to reconcile daily inventory.
- Coordinated cross-departmental efforts to ensure seamless communication between sales, procurement, and logistics teams.
- Utilized Oracle Software to work on and verify PO's, BOL's and order accuracy.
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Crane certified. Up to date rigging training.
- Regularly using Saw and measuring tools to build and repair shipping crates.
Dropshipper
Contractor. Amazon
01.2021 - 09.2024
- Boosted ecommerce sales by developing and implementing innovative digital marketing strategies.
- Conducted thorough competitor analysis to identify market trends, gaps, and opportunities for differentiation.
- Supervised a team of specialists responsible for executing key components of the overall ecommerce strategy, including paid advertising, social media management, and email marketing.
- Developed email marketing campaigns that fostered customer engagement and drove incremental revenue growth.
- Conducted market research to stay updated on industry trends, enabling informed recommendations of relevant products and services to clients.
- Streamlined communication with clients by utilizing CRM software to track interactions and maintain detailed records.
- Utilized social media channels effectively to engage with potential customers, promoting brand awareness while also answering product-related questions.
- Negotiated contracts with clients, securing mutually beneficial terms while maximizing profitability for the company.
Inventory Controls Specialist/ Material Handler
Gorbel
01.2021 - 01.2022
- Completed physical inventory counts each month.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Performed data entry and completed proper paperwork.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Assisted in implementing a new inventory management system, resulting in more accurate record-keeping and reduced errors.
- Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
- Implemented barcode scanning technology within the warehouse, speeding up item retrieval times during order fulfillment processes significantly.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Performed routine maintenance checks on material handling equipment, reporting any issues promptly for repair or replacement.
- Assisted in inventory management, utilizing barcode scanners and computer systems for accurate recordkeeping.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Inspected equipment for defects and performed repairs or maintenance tasks.
Delivery Coordinator
Lowes Home Improvement Warehouse
01.2020 - 12.2020
- Implemented customer feedback processes to identify areas for improvement in the delivery process, ultimately increasing overall satisfaction ratings.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Maintained detailed records of all shipments, utilizing advanced database software systems for accurate reporting purposes.
- Implemented inventory management strategies that reduced backorders and expedited order processing times.
- Ensured compliance with all transportation regulations, maintaining up-to-date knowledge of industry standards and best practices.
- Streamlined communication between drivers and warehouse staff, ensuring timely deliveries.
- Scheduled deliveries, monitored progress and communicated updates to customers.
- Developed strong relationships with carriers, negotiating favorable shipping rates and service agreements.
- Obtained product specifications along with delivery address, date and contact information.
- Prepared delivery loads for shipment by overseeing teams, checking containers, and coordinating pickups.
- Managed a team of drivers, providing training and support for optimal performance levels.
- Increased on-time delivery rates through implementation of GPS tracking technology for improved route planning.
- Collaborated with warehouse personnel to ensure accurate picking and packing of products, reducing errors and returns.
- Managed, transmitted and filed delivery paperwork.
- Consulted with customers about delivery and order preparation requests.
- Actively participated in cross-functional meetings to provide input on ways to improve overall supply chain performance, leading to enhanced delivery efficiency and reduced costs.
- Coordinated with sales teams to prioritize and manage high-priority orders, resulting in increased customer satisfaction.
- Worked closely with personnel, customers, and contractors to resolve problems.
- Maintained compliance with OSHA regulations through adherence to established safety guidelines while operating cherry pickers.
- Demonstrated versatility by performing various supporting tasks as needed, including assistance in loading/unloading materials using forklifts or manual methods when required.
Forklift Operator
PepsiCo
08.2015 - 08.2017
- Received cargo by lifting and moving it using hand trucks and pallet jacks.
- Increased warehouse efficiency by operating stand-up forklifts to manage inventory and load/unload products.
- Utilized warehouse management systems to track inventory levels, ensuring timely replenishment of low stock items.
- Transported goods between warehouse locations according to shipment and storage needs.
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
- Pulled orders quickly to maintain demanding productivity goals.
- Used RF scanners to track orders and verify accuracy.
- Supported other warehouse functions such as receiving, stocking, and shipping when needed, demonstrating versatility within the team.
- Verified proper labeling and identification on all orders before shipment.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Enhanced order accuracy by diligently following pick sheets and double-checking items before packing.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
Warehouse Unloader
Walmart Distribution Center
01.2014 - 08.2015
- Contributed to accurate inventory management by efficiently updating stock records after each shipment''s arrival.
- Ensured proper documentation of received goods by verifying accompanying paperwork against actual contents upon arrival.
- Utilized equipment such as pallet jacks and forklifts, ensuring safe and efficient material handling during the unloading process.
- Operated forklift to move pallets and heavy items on and off vehicles.
- Pulled order materials according to pick tickets and delivery schedules.
- Received cargo by lifting and moving it using hand trucks and pallet jacks.
- Increased warehouse efficiency by operating stand-up forklifts to manage inventory and load/unload products.
- Increased productivity levels by quickly adapting to varying schedules, load weights, and shipment priorities as a skilled clamp lift operator.
Technical Support Representative
Cox Communications
01.2013 - 08.2015
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Used ticketing systems to manage and process support actions and requests.
- Continuously updated personal technical knowledge through participation in workshops, seminars, and self-study to better serve the needs of clients.
- Managed high levels of call flow and responded to technical support needs.
Customer Service Representative
Ibex Global ** Apple
01.2013 - 01.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Implemented remote support tools to assist clients effectively without on-site visits, reducing overall costs.
- Provided clear instructions to end-users, enabling them to resolve issues independently and reduce future help desk calls.
- Achieved high first-contact resolution rates by utilizing strong technical knowledge and problem-solving skills.
Lead Preschool Teacher
Warwick Kids Academy
08.2008 - 09.2012
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Applied play-based strategies to provide diverse approaches to learning.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Submitted weekly lesson plans.
- Conducted regular parent-teacher conferences to discuss student progress and areas of improvement, encouraging a collaborative approach to education.
- Mentored new educators on effective teaching strategies, contributing to their professional development and success in the classroom.
- Attended professional development workshops regularly, staying up-to-date with current early childhood education trends and techniques for enhanced instruction quality.
- Built strong connections with local community organizations, securing resources and support for school events and student enrichment activities.
VISTA Volunteer
AmeriCorps VISTA
04.2007 - 04.2008
- Promoted VISTA program mission through public speaking engagements, raising awareness of the program''s impact on communities.
- Improved resource accessibility for low-income communities by coordinating donation drives and distribution efforts.
- Enhanced community engagement by organizing and executing outreach events.
- Enhanced educational opportunities by developing tutoring and mentorship programs for at-risk youth.
- Managed volunteer recruitment process, streamlining operations for improved efficiency.
- Developed marketing materials for VISTA programs, increasing volunteer interest and involvement.
- Monitored project progress and evaluated outcomes for continuous improvement purposes.
- Addressed food insecurity issues within the community by establishing a sustainable food pantry program.
- Assisted in the development of strategic plans that aligned with both short-and long-term goals of the organization.
- Empowered low-income families through financial literacy workshops, improving their overall economic stability.
- Created comprehensive reports detailing project outcomes, enabling data-driven decision-making for program improvements.
- Supported grant writing efforts, securing additional funding for vital community programs.
- Trained new volunteers in VISTA policies and procedures, ensuring consistent quality of service across all projects.
- Conducted research to identify community needs, informing future project planning and development.
- Strengthened partnerships with local organizations by attending meetings and collaborating on joint initiatives.
- Led group discussions and activities to meet different community needs.
- Helped clients navigate social services system and access needed resources.
- Kept case files updated, accurate and aligned with requirements.
- Gathered opinions and support from grass-roots supporters to solidify group position.
- Spearheaded relationship building initiatives with potential funders and community donors through research and constant contact.
- Boosted donor engagement by organizing and hosting successful fundraising events.
Education
Associate of Science - Business Administration
Jefferson State Community College
Birmingham, AL 05.2001 -
Skills
Self-Motivated and Independent
Affiliations
Sigma Chi Eta HONOR SOCIETY former President
Jefferson State
2021
Timeline
Shipping Clerk
Emerson Process Management
02.2022 - Current
Dropshipper
Contractor. Amazon
01.2021 - 09.2024
Inventory Controls Specialist/ Material Handler
Gorbel
01.2021 - 01.2022
Delivery Coordinator
Lowes Home Improvement Warehouse
01.2020 - 12.2020
Forklift Operator
PepsiCo
08.2015 - 08.2017
Warehouse Unloader
Walmart Distribution Center
01.2014 - 08.2015
Technical Support Representative
Cox Communications
01.2013 - 08.2015
Customer Service Representative
Ibex Global ** Apple
01.2013 - 01.2014
Lead Preschool Teacher
Warwick Kids Academy
08.2008 - 09.2012
VISTA Volunteer
AmeriCorps VISTA
04.2007 - 04.2008
Associate of Science - Business Administration
Jefferson State Community College
05.2001 -
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