Dionne Evans
Covington,Georgia
Summary
Experienced Professional of Business and Healthcare Administration and Data entry. Dedicated to maintaining excellent patient care through meticulous scheduling and careful charting. Eager to improve health and financial outcomes by tirelessly addressing customer concerns and relentlessly monitoring accounts receivable. Proficient in Epic, Cerner, Tableau Microsoft Excel,Powerpoint, Power BI, and Athena
Overview
12
12
years of professional experience
1
1
Certification
Work History
Phlebotomist III
Emory University Hospital
08.2023 - Current
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Continually sought opportunities for professional development by attending workshops, conferences, and staying up-to-date on industry best practices in phlebotomy techniques.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout process.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Assisted in streamlining specimen processing workflow for increased efficiency and reduced wait times for patients.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Developed and implemented strategies to improve phlebotomy processes.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
Clinical Administrative Coordinator
UnitedHealthcare
02.2023 - 09.2023
- Assist and manage daily activities of clinical team consisting of 13 Clinical Team Managers, Nurse Practitioners and support staff.
- Order and maintain appropriate stock of supplies
- Developing and adjusting work schedules for Clinical Team Manager staff.
- Maintain complete documentation for permanent records and auditing purposes.
- Implement new policies and educate staff on changes.
- Prepare patient data surveys, detailing care outcomes, billing metrics and other factors.
- Collect data from other divisions to support quarterly forecasts.
- Conduct detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
- Review and analyze project spending throughout project life cycle.
- Create and maintain precise and accurate models, charts and reports.
- Performed patient census operations, collecting data to generate comprehensive profile of practice's performance.
- Implemented capacity planning strategies to accommodate growth in data volume without compromising system performance or reliability.
Patient Care Coordinator
Emory Healthcare
04.2022 - 02.2023
- Administratively coordinates care for established patients and serves as primary point of care for these patients and their families
- Responsible for collaborating with physicians and members of care delivery team to triage, coordinate and consistently manage patient care experience
- Worked with patients and families to answer questions, provide emotional support and resolve issues concerning administrative coordination of their care
- This would include return visit coordination, Surgery and ancillary appointment scheduling
- Managed over 50 customer calls per day
- Worked closely with patients to deliver excellent and direct individualized patient care.
Phlebotomy Coordinator
Emory Healthcare
02.2017 - 04.2022
- Received incoming requests from departments and affiliated medical facilities to schedule appointments for collection of specimens
- Recorded accurate information in website databases for hospital to utilize within established time-frames and guidelines
- Provided accurate information for billing procedures and maintaining records required by federal, state or organizational guidelines
- Monitored daily operations including staff schedule, workflow, supply inventory, patient care, equipment function, and communication within and outside of department
- Consulted with manager/supervisor in identifying and resolving any deficiencies related to operation or staffing of laboratory
- Assisted in monitoring inventory control and resolving discrepancies
- Oversees daily maintenance of department, such as restocking and cleaning workstations and laboratory
- Maintained daily statistics and any other data maintenance that is necessary; responsible for record management
- Monitors patient volume and adjusts staffing according to workflow
- Assisted manager/supervisor in monitoring assigned work duties including coordinating runs, lunches and appropriate staffing of outpatient areas
- Assisted in training staff in proper blood collection by both capillary and venous method
- Aid in yearly competence assessment of satellite phlebotomists; responsible for knowledge,application, and training of personnel in all policies and procedures
Patient Care Coordinator
DeKalb Medical Center
07.2016 - 02.2017
- Was responsible for recruitment of, outreach to and navigation and coordination of services for vulnerable patients living with complex health needs
- Served as integral member of inter-professional care management team working alongside medical providers, nurse care managers and social service staff to meet needs of patients
- Participated in development, maintenance, and adjustment of individualized care plans for high-risk patients that address both medical and social barriers to accessing care
- Acted as professional liaison between hospitals, primary care providers, specialists, community resources and Managed Care Organizations on behalf of patients to ensure patient-centered care coordination
- Identified and tracked special populations including high-risk patients and other populations due for preventive or chronic care services
- Helped patients obtain care want and need, when need it, which may include: assistance with financial/insurance options, solutions for transportation and translation services, and/or removal or resolution of other barriers to care
- Utilized team-based communication strategies to close loop on referrals, hospital follow-ups and any outstanding items identified in patient's care plan
- Supported primary care team by providing panel management to decrease number of patients lost to care, non-compliant in follow up care and disconnected from primary care
- Assisted patients with navigating healthcare system including but not limited to working with pharmacies, social service agencies, and insurance agencies as well as internal services such as lab and other discharge processes
- Participated in interdisciplinary case conferences and team meetings
- Provided culturally appropriate health education.
Lab Assistant
Roper Hospital
04.2012 - 07.2016
- Coordinated and perform tasks and activities in all areas of clinical laboratory
- Oversaw specimen collection and referral activities
- Monitored status of workflow of tasks involved and prioritized each task, coordinated performance of tasks by other phlebotomists and report frequently and directly to Lab Manager about completion of tasks
- Provided financial reports and interpret financial information to managerial staff while recommending further courses of action
- Maintained that all aspects of processing and handling of all specimens referred out (routine aesoteric) are carried out in accurate, efficient, and timely manner
- Researched specimen requirements for reference labs and arranges for critical specimen handling and complex transportation arrangements when needed
- Oversaw processing and handling of all patient specimens as received in Laboratory
- Prepared laboratory test requisitions for outpatients from physician orders using address graph cards prepared outpatient registration
- Maintained that all new phlebotomist are adequately oriented and that training is documented for tasks required
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- Maintained that all phlebotomy manuals and those manuals outlining test specimen requirements are kept updated
- Performed workload recording which includes tallying of CAP units / test and test statistics on daily basis for all areas of clinical lab
- Monitored supplies and inventory for areas of lab as directed by Lab Manager
- Maintained that phlebotomy supplies are adequately stocked by phlebotomy staff and that all patient areas are in proper condition with regard to equipment and cleanliness
- Enforced and follows all laboratory safety rules and reports any possible hazards to Lab
- Participated in research projects by designing and executing experiments.
- Prepared blood smears and determined levels of normalcy.
Education
Bachelor of Administrative Studies - Technical Management /Health Services Administration
DeVry University
Decatur, GA10.2021
Certification - Medical Billing/Coding
Centura College
North Charleston04.2012
Certification - Phlebotomy
Trident Technical College
Charleston, SC02.2005
Skills
- Quality Standards and Protocols
- Administrative and Office Support
- Providing Information and Resources
- Explaining Policy and Procedures
- Customer Service
- HIPAA Compliance
- Time Management
- Registration and Scheduling
- Making Insurance Decisions
- Business Development
- Tracking System
- Federal Regulations
- Medical terminology
- Expense reports
Certification
- Project Management Certification, Coursera
Timeline
Phlebotomist III
Emory University Hospital
08.2023 - Current
Clinical Administrative Coordinator
UnitedHealthcare
02.2023 - 09.2023
Patient Care Coordinator
Emory Healthcare
04.2022 - 02.2023
Phlebotomy Coordinator
Emory Healthcare
02.2017 - 04.2022
Patient Care Coordinator
DeKalb Medical Center
07.2016 - 02.2017
Lab Assistant
Roper Hospital
04.2012 - 07.2016
Bachelor of Administrative Studies - Technical Management /Health Services Administration
DeVry University
Certification - Medical Billing/Coding
Centura College
Certification - Phlebotomy
Trident Technical College