Summary
Overview
Work History
Education
Skills
Certification
Timeline
AdministrativeAssistant

Dionne M. Gillen

Greensboro,NC

Summary

Extensive experience and office support skills working in medical, educational and general public settings. Strong work ethic, exceptional customer service and excellent interpersonal communications at all levels.

Overview

15
15
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work History

Administrative Assistant

Wellpath-Greensboro Detention
Greensboro, NC
11.2015 - Current
  • Process and organize medical records in a timely manner and in the compliance with regulatory and accrediting agencies, as well as state and federal laws
  • Ensure completeness of medical record by auditing charts and completing medical records checklist, maintain storage and retention of charts, respond to request for medical records, and maintains record tracking log
  • Clerical/Technical duties assigned but not limited to filing medical records and documentation generated from inside and outside the institution such as laboratory reports, radiology results, completes consultant reports, medication administration records
  • Prepare reports/correspondence requested by supervisors
  • Answer telephone, relay messages, and transfer calls as appropriate
  • Schedule inmates for medical appointments ensuring the confidentiality of all medical records information and release forms
  • Assist the Health Service Administrator in preparing statistical reports and management information system requirements while promoting quality improvement standards through participating in the Quality-of-Care screen audits
  • Communicate and enter patient information to assure confidentiality and continuity of care and documents all patients’ information according to established standards of care, policies and procedures, complies with HIAPPA guidelines.

Client Customer Service Representative

Solstas Lab Partners
Greensboro, NC
11.2015 - 05.2016
  • Maintain accurate and confidential client notes in SalesForce and FIN, maintaining all compliance and HIPAA regulations
  • Answer high call volume from patients or their representative to evaluate and respond to patient bill balances, payment plans, credit card payments, patient pricing, rebilling insurance companies and general customer concerns, taking all steps to resolve and ensure full resolution
  • Maintain tracking log of all escalated patient correspondence, providing status updates to leadership as needed
  • Perform all aspects of billing customer service including troubleshooting and resolving complex billing issues and customer complaints, monthly client invoices, processing adjustments, refunds, transfer bills, mail returns, and manual sales.

Patient

Advanced Personnel Resources, Greensboro Orthopaedics
Greensboro, NC
10.2014 - 02.2015
  • Obtain current patient information from established and new patient to accurately enter/update patient’s information in practice management system, identify payer sources, verify insurance eligibility, financial status and assign correct pay type, assist patients with completion of paperwork when necessary
  • Accurately pre-screen medical records for needed updates to demographics and consent forms, Schedule/reschedule appointments and prepared accompanying forms, make appropriate notations in electronic health record
  • Demonstrate superior customer skills in answering phones in a timely and polite manner, communicate with customer in a courteous, professional, cooperative manner, accurately transfer messages and convey information to recipient, physicians and nurses when medically indicated
  • Protect patient confidentiality per policies and procedures, categorize, date, label and scanned medical documents
  • Collect office charges, post charges to patient’s accounts and accurately manage cash drawer
  • Accurately reconcile charges for the day and prepare daily deposits
  • Prepare daily batch reposts/encounters for the finance department.

Medical Front Desk

OrthoMaryland
Baltimore, MD
11.2008 - 04.2014
  • Services
  • Manage all aspects of the front desk and administrative supported position included greeting of patients, appointment scheduling and answering of phones and inquiries to ensure maximum efficiency in the utilization of patient time and professional services
  • Maintain patient records by retrieving files for appointments update and document necessary personal and financial information for patient charges and ensured files are returned to proper area
  • Assist patients and professional staff in ensuring patients are comfortable, inquiries are answered to patient and staff satisfaction and the reception area is maintained in an orderly and clean manner.

Residential Counselor

Emerge, Inc
Columbia, MD
01.2011 - 01.2012
  • Provide in-home supervision, support and protect oversight for patients with disabilities including planning and implementation of daily living skills and activities for habilitation, recreation, medical and educational needs, implement behavioral interventions, prepare meals, ensure home is maintained in a safe and sanitary condition, transport patients to various activities and appointments, administer medication in accordance with established protocol
  • Participate in Pre-admission assessments of patients, in-service and staff development meetings, maintain communications with management staff concerning events occurring during shift, complete documentation associated with patient plans, activities, needed interventions, administrative documentation during the work period
  • Complete required training and certification as a Certified Medication Technician (CMT), Trained Medication Employee (TME), Universal Precautions, First Aid, CPR, Core Competency and DDS training and administration

Education

Bachelor - Criminal Justice

Strayer University
Greensboro, NC
08.2015 - 05.2021

Diploma - undefined

Community Christian Academy High School

Skills

Microsoft Word, PowerPoint, Excel, and Outlook, Allscriptsundefined

Certification

Certified Foster Parent/ Substitute Teacher

Timeline

Administrative Assistant

Wellpath-Greensboro Detention
11.2015 - Current

Client Customer Service Representative

Solstas Lab Partners
11.2015 - 05.2016

Bachelor - Criminal Justice

Strayer University
08.2015 - 05.2021

Patient

Advanced Personnel Resources, Greensboro Orthopaedics
10.2014 - 02.2015

Residential Counselor

Emerge, Inc
01.2011 - 01.2012

Medical Front Desk

OrthoMaryland
11.2008 - 04.2014

Diploma - undefined

Community Christian Academy High School

Similar Profiles

CREATE PROFILE
Dionne M. Gillen