Dionne R. Williams
Oklahoma City,Oklahoma
Summary
Objectives To obtain a position in a Corporate setting with progressively expanding responsibilities leading to a more responsible position (Supervisor/Management).
Overview
18
18
years of professional experience
Work History
Tax Specialist Sr
Paycom Payroll LLC
07.2021 - Current
- Responsible to file/pay business owners (clients) withholding taxes contributing to employees as required by state law which conduct business in
- Filing consist of several frequencies depending on state
- Monthly, weekly, semi-weekly, 3 business days, quarterly, annually
- Research tax notices from agencies or clients to determine cause and who was at fault, client or Paycom
- Adjust any amounts due plus penalties and interest if applicable
- Update clients account numbers in systems to allow filings/payments to submit ACH
- Submitted payment vouchers with checks attached if account number was not available (Applied For/Non-Filers)
- Trained new hires to level up to meet requirements to progress to Senior Level.
- Taught junior staff how to prepare statements, resolve discrepancies and maximize efficiency.
- Responded promptly to official tax notices requiring clarifications and additional submissions.
- Helped organization maintain full compliance with local, state and federal tax requirements with diligent application of best practices.
- Reconciled tax accounts to prevent discrepancies and maintain readiness for expected tax liabilities.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Maintained compliance by adhering to current tax laws and regulations.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
Insurance Claims Adjuster
TTEC, USAA
12.2020 - 05.2021
- Assisted auto, home insurers submitting claims of damage, theft, fire, weather disasters, etc
- Duties consisted of walking customers through all of the necessary steps to start their claim, whether if it’s their fault or someone else during an accident, road side assistance, rentals until their repairs are compete, repair centers to accommodate nearest facility to home and any other services to assure the customer is satisfied
- Inform customer’s of policy that they currently have to quote deductibles, what party was at fault and guide them through the entire process if necessary.
- Documented all investigation activity and presented reports to management.
- Answered customer questions regarding deductibles.
- Handled Auto & Home claim calls from customers and other stakeholders about claim processes.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
Auto Title Registration Processor
Hertz Administrative Center
05.2015 - 11.2020
- Responsible for all documents necessary for title and registration
- Ensure titles are ordered on all deals prior to sending to 3rd party vendor or state
- Process deals electronically through CVR or complete all docs required for T&R to send to 3rd party vendor
- Ensure all titles are properly filled out and signed off before sending to state, customer, or vendor
- Ensure all documents are accurate and accounted for prior to mailing
- Responsible for creating FedEx labels
- Responsible for tracking incoming and outgoing packages
- Handle incoming calls from customers as necessary
- Work incoming mail for retail locations to complete T&R
- Work directly with titling agency to ensure that deals have complete information
- Organize and work with large volumes of customer files
- Head Title Clerk to ensure all titles are requested & received in a timely manner for all T&R
- All Regions in U.S.A
- Power of Attorney to execute titles (release liens, sign as seller/purchaser)
- Training of employees
- Other duties assigned by the Supervisor &/or Manager.
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
Iphone Tech Support
AT&T Mobility, Advanced Technical Support
09.2013 - 05.2015
- Assisted customers with technical support for all (Apple, Samsung, LG, etc) cellular/mobile devices with advance support with product (i.e
- General navigation of features, data usage issues, text messages, software updates, etc
- Maintained & recorded daily metrics
- Assisted Floor Mangers with other co-workers when requested for troubleshooting assistance
- Trained users on how to operate components and systems.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Director of Construction Administrative Assistant
Hobby Lobby Corporate
10.2008 - 08.2013
- Prepared and maintained departmental and construction contracts and invoices and submitted for payment.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Volunteered to help with special projects of varying degrees of complexity.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Title Clerk
Northeast Tag Agency
07.2005 - 09.2008
- Issuing state driver's licenses, state identification cards, passports, etc
- Process utility bill payments
- Money grams, money orders
- Vehicle inspections
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Received and processed paperwork for titles, new license plates, and renewals.
- Entered title and vehicle information into database.
- Communicated with customers to resolve common title issues.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Handled cash and credit card payments accurately.
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Organized and prepared tax and title documents to transfer ownership of property.
- Calculated and remitted state sales tax, service, and other charges.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
Education
High School Diploma -
Del City High School
Del City, OK05.1991
Associates - Business Administration
ATI Career Training Center - Oklahoma City, OK
Oklahoma City, OK2006
Skills
- Tax-Related Research
- Tax Accounting
- Interpersonal Strengths
- Finance
- Tax filing experience
- Tax preparation expertise
- Tax law understanding
Timeline
Tax Specialist Sr
Paycom Payroll LLC
07.2021 - Current
Insurance Claims Adjuster
TTEC, USAA
12.2020 - 05.2021
Auto Title Registration Processor
Hertz Administrative Center
05.2015 - 11.2020
Iphone Tech Support
AT&T Mobility, Advanced Technical Support
09.2013 - 05.2015
Director of Construction Administrative Assistant
Hobby Lobby Corporate
10.2008 - 08.2013
Title Clerk
Northeast Tag Agency
07.2005 - 09.2008
High School Diploma -
Del City High School
Associates - Business Administration
ATI Career Training Center - Oklahoma City, OK