Dionne Simms
Hampton,GA
Summary
Dedicated professional with over 14 years of administrative experience. Adept at managing scheduling, onboarding, executive calendars, coordinating logistics, supervising and streamlining operations. Proven track record in facilitating efficient service delivery and enhancing administrative processes.
Overview
17
17
years of professional experience
Work History
Secretary/Scheduler
Northside Hospital
08.2024 - Current
- Company Overview: Northside Riverdale Imaging
- Scheduling: Using procedural information and medical terminology to identify the type of procedure and schedule the correct equipment and rooms
- Data entry: Entering data into the computer system, verifying its accuracy, and correcting errors
- Reporting: Printing reports as needed
- Patient registration: Registering patients for appointments, such as outpatient radiology
- Insurance verification: Verifying insurance for patients
- Document scanning: Scanning in documents
- Northside Riverdale Imaging
Benefits Verification Representative
CVS Specialty Pharmacy
Remote
08.2023 - 02.2024
- Verified insurance coverage and executed test claims using multiple pharmacy benefit platforms, ensuring accuracy in benefit investigation
- Facilitated the processing of prescription orders by obtaining prior authorization for both new and existing patients
- Conducted outbound customer calls to confirm prescription details and promote efficient service delivery
Senior Executive Assistant
Kaiser Permanente
Atlanta, GA
02.2016 - 08.2023
- Company Overview: Research & Evaluation
- Coordinated logistics for conferences and meetings, resulting in a 30% reduction in travel expenses for the executive team
- Negotiated vendor contracts, achieving 25% cost savings
- Organized and maintained multiple executive calendars, ensuring efficient scheduling and time management
- Led the onboarding process for new employees, enhancing team proficiency and integration
- Managed the development and analysis of research materials, contributing to the preparation of reports and journal submissions
- Research & Evaluation
Executive Assistant III
University of Maryland Medical System
Baltimore, MD
04.2014 - 06.2015
- Enhanced document management by implementing a robust filing system; trained and supervised a team of three in administrative and organizational tasks
- Facilitated the onboarding process, ensuring the accurate completion of requisite pre-employment documentation, scheduling, and contributed to increased workplace productivity through morale-boosting initiatives
- Streamlined financial operations by processing invoices and expenses via QuickBooks, and improved data management by developing spreadsheets and databases for performance tracking
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Maintained confidential records and files related to executive operations.
- Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
- Assisted in organizing conferences, seminars and other events as directed by the executives.
- Greeted visitors warmly upon arrival at the office premises.
- Oversaw inventory control processes ensuring availability of supplies at all times.
Executive Assistant II
University of Maryland Medical System
Baltimore, MD
05.2011 - 04.2014
- Facilitated the coordination of scheduling high-level meetings and travel arrangements, ensuring meticulous preparation of agendas, materials, and itineraries for executive engagements
- Enhanced executive decision-making by compiling critical data and analytics into comprehensive reports, and by developing presentations and documentation for key meetings and discussions
- Improved operational efficiency by streamlining support processes for audits, and by implementing and monitoring updated organizational policies and practices
General Operating Room Scheduler
Johns Hopkins Hospital
01.2010 - 05.2011
- Respond to calls, emails, complaints, and queries that patients might have
- Provide information and updates in regard to patients’ surgery schedules
- Assist patients with guidance on filing all necessary forms
- Assist patients with information necessary to pay all medical charges
- Set post-surgical appointments with doctors
- Inform patients and any relevant third party through instructions about things to do before and after surgeries
- Receive all needed medical records and history from patients
- Take reservations for surgeries and schedule a date based on the availability of the surgeon and the medical condition of patients
- Order patients’ test results and assess information from the report to determine if a patient is ready for surgery
- Create a daily surgery schedule and surgical log for all departments
Patient Service Representative
Advanced Radiology
05.2008 - 12.2009
- Register patients in a friendly and service-oriented manner
- Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation
- Collect and log all co-pays and fees
- Answer/transfer incoming phone calls
- Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary
- Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed
- Coordinate with the back-office staff for timely and effective care of patients
Education
High School Diploma -
Mergenthaler Vocational Technical High School
Baltimore, Maryland06.1990
Skills
- Executive Administrative Skills
- Scheduling
- Multitasking Skills
- Time Management Skills
- Verbal and Written Communication Skills
- Office Technology Skills
- Project Management Skills
- Financial Management
- Technology Proficient
- Knowledge of Property Law
- Maintenance Oversight
- Marketing
- Problem Solving
- Leadership Skills
- Management Skills
- Attention to Detail
- Negotiation Skills
- Customer Service
- Microsoft Office Suite
- Microsoft Office 365
- Microsoft Word
- Microsoft Excel
Timeline
Secretary/Scheduler
Northside Hospital
08.2024 - Current
Benefits Verification Representative
CVS Specialty Pharmacy
08.2023 - 02.2024
Senior Executive Assistant
Kaiser Permanente
02.2016 - 08.2023
Executive Assistant III
University of Maryland Medical System
04.2014 - 06.2015
Executive Assistant II
University of Maryland Medical System
05.2011 - 04.2014
General Operating Room Scheduler
Johns Hopkins Hospital
01.2010 - 05.2011
Patient Service Representative
Advanced Radiology
05.2008 - 12.2009
High School Diploma -
Mergenthaler Vocational Technical High School
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