Dionnie Bustos
San Antonio,TX
Summary
Results-oriented Territory Sales Manager with high energy levels and passion for management and Customer Success. Polished in increasing sales volume by developing business opportunities and implementing effective sales programs. Critical thinker possessing first-rate multitasking, problem-solving and communication skills. Expertise in reducing turnover and handling customer situations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Territory Sales Manager
Mosaic Sales Solutions
08.2020 - Current
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Grew businesses by adopting market expansion strategy to serve different customer needs.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Customer Experience Manager
Best Buy
05.2017 - 08.2020
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Established performance and service goals and held associates accountable for individual performance.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Developed new employees and on-going performance assessment of current employees.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Fraud Manager
Citibank
04.2017 - 01.2020
- Evaluated customer data to identify and prevent fraudulent activities.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.
Education
Associate of Arts -
Northwest Vista College
San Antonio, TX05.2016
Skills
- Solution Selling
- Client Service Optimization
- Vendor Management
- Sales Management
- Retail Effectiveness
- Interdepartmental Collaboration
Certification
- PMP - Project Management Professional
Timeline
Territory Sales Manager
Mosaic Sales Solutions
08.2020 - Current
Customer Experience Manager
Best Buy
05.2017 - 08.2020
Fraud Manager
Citibank
04.2017 - 01.2020
Associate of Arts -
Northwest Vista College