Diontae Kinnel
Moraine,OH
Summary
Dynamic leader with a proven track record in customer service, conflict resolution, and team development. Maintains high safety standards while effectively diagnosing technical issues. I am a very detail -oriented professional experienced in the gaming industry, known for exceptional customer support and relationship-building skills. Proven ability to resolve technical issues efficiently and maintain a safe work environment, contributing to overall customer satisfaction and operational goals. I believe my skill set will allow me to make a great impact to achieve my goals.
Overview
7
7
years of professional experience
Work History
Lead Video Lotter Technician
Penn National Gaming
Dayton, Ohio
12.2019 - Current
- Delivered exceptional customer support through effective communication and problem-solving skills.
- Responded to customer requests for products, services, and company information.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines
- Jackpot payouts
- Diagnosed technical issues with machines, utilizing troubleshooting techniques to help resolve patron issue.
- Meeting company goals with customer services, cleanness, and time.
Education
Associate of Science - Business Administration And Management
Sinclair Community College
Dayton, OH05-2026
Bachelor of Science - Organizational Leadership
Wright State University
Dayton, OHSkills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Relationship building
- Conflict resolution
- Team development
- Customer relations
- Follow-up skills
- Product knowledge
Accomplishments
- Achieved becoming Assistant General Manager ( AGM ) through effectively helping with theater operations to achieve goals.
- Manager at Hollywood Gaming Dayton
- Lead attendant at Hollywood Gaming Dayton
- Help achieve our goal of getting voted the best theater in Dayton, Ohio (Cinemark)
- Winning place to work at Hollywood Gaming at Dayton Raceway.
- Volunteer at youth summer camps to inspire kids to find their fun this summer.
- Volunteer in my community to clean up trash and ensure cleanliness.
Cinemark Best Theater in Dayton
We were voted the best theater in Dayton for our excellent customer service, cleanliness, and friendly staff.
Timeline
Lead Video Lotter Technician
Penn National Gaming
12.2019 - Current
Bachelor of Science - Organizational Leadership
Wright State University
Associate of Science - Business Administration And Management
Sinclair Community College