Diontay Joseph
Los Angeles,CA
Overview
11
11
years of professional experience
1
1
Certification
Work History
AHF Security
Aids Healthcare Foundation, AHF
10.2023 - Current
- Expedited event set-up by coordinating access requirements for vendors and event staff members effectively.
- Provided exceptional customer service, addressing inquiries and directing visitors to appropriate departments or personnel.
- Demonstrated strong interpersonal skills when interacting with diverse populations, ensuring a welcoming atmosphere for all visitors.
- Promoted a positive work culture among reception staff members through effective teamwork and clear communication channels.
- Streamlined visitor check-ins with efficient use of electronic visitor management systems.
- Enhanced building security by diligently monitoring CCTV systems and reporting suspicious activities.
- Resolved customer problems and complaints.
- Handled assignments independently with good judgement and critical thinking skills.
Security Dispatcher
SRO Housing
03.2022 - 08.2023
- Provided superior customer service by addressing client concerns promptly and professionally, maintaining positive relationships with clients.
- Developed contingency plans for various emergency scenarios to ensure efficient responses under high-pressure situations when every second counts.
- Streamlined the information-sharing process with external agencies such as the police department during collaborative operations.
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
- Assisted in emergency situations, coordinating resources and providing critical information to first responders.
- Trained new dispatchers on company protocols, software systems, and effective communication techniques for better team performance.
- Responded to [Number] calls per day to execute service or requests for emergency and routine assistance.
- Utilized mapping tools and GPS technology to enhance officer response times by ensuring accurate location information during dispatches.
- Contributed to the development of new standard operating procedures, increasing efficiency and reducing potential errors in dispatch processes.
- Studied building floor plans to give directions and provide accurate information.
- Enhanced security response times by efficiently dispatching officers to incidents and alarms.
- Monitored and analyzed security trends, providing recommendations for improvements in operations or procedures to maintain a safe environment for clients.
- Implemented an automated messaging system for officer check-ins, improving overall staff safety during shifts without compromising operational efficiency.
- Conducted regular audits of dispatcher call logs to identify areas for improvement in response times and accuracy of information relayed to officers.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
- Improved communication between security teams by implementing a standardized radio protocol for incident reporting.
- Coordinated scheduled maintenance checks for security equipment, ensuring optimal functionality during critical moments.
- Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
- Increased officer accountability by tracking patrol routes and maintaining detailed activity logs for each shift.
- Prepared detailed incident reports to facilitate appropriate follow-up.
Security Gaurd
Gsg Protective Services
06.2020 - 03.2022
- Monitored CCTV cameras and alarm systems for security breaches.
- Completed full building and grounds patrols to spot and investigate concerns.
- Wrote detailed reports of all security breaches and investigations.
- Investigated suspicious activities and persons to maintain security of premises.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Improved response time to incidents by maintaining clear communication channels with team members.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
- Checked and verified photo identification prior to granting facility access.
- Examined doors, windows and gates to verify security.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Central Supply Technician
Southern California Hospital at Culver City
10.2018 - 05.2020
- Assisted in training new central supply technicians, sharing best practices for efficient workflow management within the department.
- Conducted thorough inspections of incoming shipments, verifying accuracy and quality of products received.
- Enhanced team productivity by creating standardized checklists for common tasks such as inventory counts or equipment inspection routines.
- Provided exceptional customer service to internal departments, addressing inquiries and resolving any supply-related issues promptly.
- Supervised healthy inventory systems, monitoring product stock, maintaining receipt files and inputting data into computer spreadsheets for long-term tracking.
- Cared for patients by providing personal assistance and ambulation.
- Used identification tags, stamps and electronic marking tools to mark stock items.
- Conducted cyclic inventories and requisitioned stock to meet demanded inventory levels.
Warehouse Lead
Southern California Hospital at Culver City
04.2014 - 08.2018
- Oversaw daily operations and shipping and handling processes.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Received new stock and input values into computer system.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Picked and packed order items.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Supervised warehouse operations by managing employees during shifts.
- Maintained top performance standards while working in hot warehouse environment.
- Followed verbal and written instructions to properly move and ship products.
- Used hand-held scanners and physical logs to accurately track item movements.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Ensured timely order fulfillment by closely monitoring shipping schedules and coordinating with carriers.
- Improved warehouse efficiency by implementing new inventory management systems and organizational strategies.
Education
No Degree - Business
El Camino College
Hawthorne, CAHigh School Diploma -
Leuzinger High School
Lawndale, CA06-2013
Skills
- Patience and Empathy
- Punctuality
- Visitor screening
- Stress Tolerance
- Incident Reporting
- Access Control Management
- Strong observation
- Basic technical support
- Security systems knowledge
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Punctual and Reliable
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Dependability
- Customer Satisfaction
- Organizational Skills
- Flexibility
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Team Collaboration
- Customer and client relations
- Call Answering and Routing
- Detail Oriented
- Decision-Making
- Verbal Communication
- Relationship Building
- Office Administration
- Computer Proficiency
- Microsoft Office
- Courteous and Professional
- Scheduling appointments
- Microsoft Office proficiency
- Data Entry
- Task Prioritization
- Reporting skills
- Greeting and Seating Clients
- Self Motivation
- Billing and Invoicing
- Interpersonal Skills
- Analytical Thinking
- Conflict Resolution
- Visitor and Customer Relations
- Computer Literacy
- Documentation
- Goal Setting
- Appointment Scheduling
- Scheduling
- Staff Management
- Time management abilities
Accomplishments
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Documented and resolved [Issue] which led to [Results].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of [Number] staff members.
- Resolved product issue through consumer testing.
Certification
- CPR/AED Certification
- First Aid Certification
Languages
English
Full Professional
Timeline
AHF Security
Aids Healthcare Foundation, AHF
10.2023 - Current
Security Dispatcher
SRO Housing
03.2022 - 08.2023
Security Gaurd
Gsg Protective Services
06.2020 - 03.2022
Central Supply Technician
Southern California Hospital at Culver City
10.2018 - 05.2020
Warehouse Lead
Southern California Hospital at Culver City
04.2014 - 08.2018
No Degree - Business
El Camino College
High School Diploma -
Leuzinger High School
Similar Profiles
Darla KempDarla Kemp
Practice Manger at Aids Healthcare Foundation, AHFPractice Manger at Aids Healthcare Foundation, AHF
Chris FloresChris Flores
Patient Care Technician/ Phlebotomist/ Outreach at Aids Healthcare Foundation, AHFPatient Care Technician/ Phlebotomist/ Outreach at Aids Healthcare Foundation, AHF
Cory BrownCory Brown
Lead Certified Medical Assistant at Aids Healthcare Foundation, AHFLead Certified Medical Assistant at Aids Healthcare Foundation, AHF
Melody TheodoreMelody Theodore
Community Health Worker at Aids Healthcare Foundation, AHFCommunity Health Worker at Aids Healthcare Foundation, AHF
Matthew FloresMatthew Flores
Tire Technician/Customer Support at B&S Tire ServicesTire Technician/Customer Support at B&S Tire Services