Diontay Smith
Denton,Tx
Summary
Dynamic logistics professional with a proven track record at Pepco Sales & Marketing, excelling in shipment coordination and customer service. Adept at problem-solving and ensuring compliance, I successfully minimized stockouts and enhanced team performance through effective training and collaboration. Committed to optimizing operations and delivering exceptional client experiences.
Overview
4
4
years of professional experience
Work History
Logistics Coordinator
Pepco Sales & Marketing
01.2024 - Current
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
Outpatient Clerk
Comanche County Memorial Hospital
04.2023 - 01.2024
- Provided compassionate support for patients facing challenges such as transportation or financial barriers, helping them access necessary resources and maintain continuity of care.
- Provided exceptional customer service by addressing inquiries from patients and their families regarding appointments, billing, and insurance matters.
- Supported clinical team members by gathering essential diagnostic results such as lab reports or imaging studies prior to patient visits.
- Collaborated with interdisciplinary teams to coordinate care plans and ensure seamless delivery of outpatient services.
Overnight Stocker
Walmart
09.2022 - 04.2023
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Overnight Supervisor
Lowes Home Improvment
06.2021 - 09.2022
- Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
- Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
- Implemented company loss prevention and security policies during after hours and encouraged employees to adhere to safety policies and procedures to reduce threats.
- Scheduled staff, planned budget and revised schedule to meet business needs and minimize cost.
Skills
- Problem-solving
- Decision-making
- Logistics analysis
- Customer service
- Shipment coordination
- Warehouse management
- Items inspection
- Invoicing and shipping documentation
Timeline
Logistics Coordinator
Pepco Sales & Marketing
01.2024 - Current
Outpatient Clerk
Comanche County Memorial Hospital
04.2023 - 01.2024
Overnight Stocker
Walmart
09.2022 - 04.2023
Overnight Supervisor
Lowes Home Improvment
06.2021 - 09.2022
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