Summary
Work History
Education
Skills
Work Availability
Quote
Timeline
References
Overview
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DIONTE’ L. COOLEY

DIONTE’ L. COOLEY

Make Ready Technician
Del Valle,TX

Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Knowledgeable and dedicated customer service professional with extensive experience as a Sales Representative. Solid team player with an outgoing, positive demeanor, and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses. Consistently adheres to safety standards.

Work History

Production Associate

Tesla, Inc.
09.2023 - 01.2024
  • Enhanced production efficiency by streamlining assembly line processes and implementing lean manufacturing techniques.
  • Reduced waste and material costs by optimizing inventory management and implementing a recycling program.
  • Improved product quality with thorough inspections, identifying and addressing potential issues before shipment.
  • Boosted team morale, fostering a collaborative work environment through open communication and consistent feedback.
  • Increased on-time delivery rates by effectively prioritizing tasks and coordinating team efforts to meet deadlines.
  • Contributed to the achievement of safety goals, promoting workplace safety through training sessions and regular equipment maintenance checks.
  • Collaborated with cross-functional teams to address complex challenges, sharing knowledge and expertise to find innovative solutions.
  • Helped maintain optimal inventory levels through diligent monitoring of raw materials usage and timely reordering when needed.
  • Participated in ongoing professional development opportunities, staying current on industry trends to optimize productivity within my role as a Production Associate.
  • Assisted in fine-tuning production schedules to balance efficiency, quality, and cost considerations for optimal results.
  • Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
  • Supported production needs by performing routine tasks using standard procedures and equipment.
  • Safely operated hand and power tools to complete repetitive tasks.
  • Participated in training sessions to enhance skills and knowledge.
  • Volunteered for additional assignments during peak work periods to keep tasks on schedule.
  • Performed color correction on digital proofs and distributed templates and specifications to stakeholders.
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Participated in regular meetings with team members to discuss production updates.
  • Maintained an organized work area by cleaning and removing hazards.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Took on additional shifts during peak work periods to keep projects on schedule.

Make Ready Technician

Agave Falls Apartment
06.2023 - 09.2023
  • Improved property appearance by performing thorough inspections and addressing maintenance issues promptly.
  • Enhanced tenant satisfaction by providing timely and efficient repairs in individual units.
  • Reduced downtime between tenants by quickly preparing vacant units for new occupants.
  • Maintained a clean and safe environment for residents with regular groundskeeping tasks, including landscaping and trash removal.
  • Streamlined work processes with effective communication and collaboration among team members.
  • Consistently met deadlines for unit turnovers, ensuring minimal vacancy periods for the property management company.
  • Optimized inventory management by regularly monitoring supplies and ordering necessary items as needed to complete tasks efficiently.
  • Supported property manager with accurate documentation of completed work orders, maintaining comprehensive records for future reference.
  • Ensured compliance with all safety regulations by adhering to proper procedures when using tools, chemicals, and equipment during maintenance activities.
  • Proactively identified potential issues during routine inspections, enabling early intervention to minimize costly repairs down the line.
  • Delivered excellent customer service while interacting with residents during maintenance visits or responding to inquiries about their requests.
  • Maintained a strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Increased overall efficiency by constantly seeking ways to improve workflow processes and implementing best practices.
  • Completed various plumbing, electrical, HVAC, and carpentry tasks as needed to address diverse maintenance needs within the community.

House Mover

Einstein Moving Company
02.2023 - 05.2023
  • Achieved efficient house moving by carefully packing, loading, and unloading clients'' belongings.
  • Streamlined the moving process for faster results through effective communication with team members.
  • Improved customer satisfaction by providing exceptional care in handling their possessions during relocations.
  • Ensured accurate inventory tracking through meticulous documentation of items before and after moves.
  • Provided exceptional customer service throughout the entire relocation process, leading to high ratings and positive testimonials from clients.
  • Maintained a clean and organized work environment to promote efficiency while adhering to safety standards and regulations.
  • Optimized space utilization within moving trucks using strategic planning techniques that prioritized fragile items for secure transport.
  • Delivered superior customer service experiences through empathetic listening skills and timely resolutions of issues encountered during moves.
  • Demonstrated adaptability when facing unexpected challenges such as inclement weather or road closures, ensuring minimal disruption to the relocation timeline.
  • Safeguarded client property from theft or loss during transport through diligent attention to detail along with adherence to company security policies and procedures.
  • Contributed to a positive work environment by fostering strong teamwork, open communication, and mutual respect among colleagues.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Strapped items down over protective padding to secure them throughout transportation.
  • Loaded and unloaded trucks with customer possessions or merchandise weighing up to 75 lbs.
  • Communicated with customers courteously and professionally to drive satisfaction.
  • Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions, and weight.
  • Followed safety protocols to prevent accidents and injuries.
  • Cleaned and maintained trucks and other equipment to maintain optimum working conditions.

Customer Service Representative

T-MOBILE
02.2020 - 08.2020
  • As the Mobile Expert / Customer Service Representative, accountable for assisting with opening and closing the T-Mobile store daily
  • Trained to assist new and existing customers with up-to-date technology needs and problem-solving issues with customers' cell phones and other unique devices
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Provided primary customer support to internal and external customers in a fast-paced environment
  • Managed over 25 customer calls per day; and/or increased sales by 10%
  • Offered many different products and services and resolved customer service issues regarding devices and accounts
  • Activated cell phones on networks
  • Greeted customers and determined individual needs by asking appropriate questions to create an excellent buying experience for customers and having a positive attitude, and an outstanding team environment
  • Recommended merchandise to customers based on the customers' needs and preferences.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Service Associate

SHOE SPA TEXAS at North Star Mall
05.2019 - 10.2019
  • As the sales representative / Shoe Cleaner, accountable for opening and closing the Shoe Spa booth daily independently when needed and preparing nightly bank drop for the manager
  • Removed foreign matter, such as grease and cement from finished shoes, using art gum, knife, and cleaning fluids
  • Applied dressing to cleaned area to store color and finish
  • Created a welcoming atmosphere by providing excellent service, answering calls, taking payments, and helping resolve inquiries, complaints, etc., positively
  • Greeted customers and assisted with product questions, selections, and purchases including in-store and e-service transactions
  • Upsold and cross-sold customers on available products and services, consistently exceeding sales targets with proactive strategies
  • Established and displayed merchandise by arranging in an appealing and orderly way to boost sales
  • Managed over 30 customer services per day; and/or increased sales by 20%
  • Performed top-notch customer service, personal service, and polite support to boost sales and customer satisfaction
  • Applied liquid dressing or dry-cleaning supply to the surface to remove excess dirt from finished shoes, etc., dress and tennis shoes.

Team-Crew Member and Customer Service Associate

WHATABURGER RESTAURANTS LLC
03.2019 - 06.2019
  • As the Team-Crew Member / Customer Service Associate, assisted with preparing food, customer service, taking and receiving orders, assisting with front counter customers through the ordering process, processing payments, and responding appropriately to whatever the customer needed
  • Prepared products based on the company’s service value, and followed company standards when it came to maintaining the safety and cleanliness of the work environment
  • Answered questions about store policies and concerns to support positive customer experiences
  • Restocked, arranged, and organized merchandise in front lanes to drive product sales
  • Resolved customer complaints and maintained a clean and tidy checkout area
  • Monitored self-checkout systems and provided assistance or intervention where required
  • Maintained a productive, efficient approach to all tasks
  • Communicated successfully with all team members to navigate job duties and complete daily tasks
  • Maintained a high standard of customer service during high-volume, fast-paced operations
  • Managed over 175 customer service per day; and/or increased sales by 90%.
  • Maintained a clean, organized work environment with frequent sanitizing of surfaces and equipment.
  • Boosted customer satisfaction by consistently providing friendly, efficient service during peak hours.

Laundry Attendant and Customer Service Associate

SPINXPRESS
03.2019 - 04.2019
  • As the Laundry Attendant / Customer Service Associate, helped customers use the machines at the Laundromat or handle the customers' laundry entirely
  • Accountable for washing, drying, and folding customer's laundry, operating the cash register, maintaining the cleanliness of the store, and assisting customers with the use of the washing machines and dryers
  • Ensured proper drying and cooling times for different types of linen
  • Administered cleaning agents to laundry according to product specifications
  • Inspected all laundry and linens and recorded damaged or stained items
  • Maintained a clean and safe environment at all times
  • Regulated laundry equipment to attain the right spin speeds, volume water bleach, detergent, and other additives for the right clothing fabric
  • Handled machines and organized linen carts and closets
  • Monitored and controlled supplies minimized waste and reported all discrepancies to the supervisor
  • Monitored the laundry room to make sure it was cleaned, organized, and well-stocked
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as a last resort to maintain customer satisfaction
  • Developed and actualized customer service initiatives to decrease wait times.
  • Loaded and unloaded machines, ironed pieces, and folded cleaned items, typically handling over 100 pieces per shift for revenue-producing business.

Team-Crew Member and Customer Service Associate

WHATABURGER RESTAURANTS LLC
01.2019 - 03.2019
  • As a Team Member, performed guest service and food preparation duties including greeting customers, taking customer orders, and completing transactions on the cash register
  • Prepared the products based on the company's service value, and followed the standards when it came to maintaining the safety and cleanliness of the work environment
  • Developed strong relationships with co-workers and managers
  • Successfully communicated with all team members to navigate job duties and complete daily tasks
  • Kept work areas clean, organized, and safe to promote efficiency and team safety
  • Maintained a high-level standard of customer service during high-volume, fast-paced operations
  • Optimized safety and productivity by regularly cleaning and organizing work zones
  • Sought out ways to go above and beyond job requirements
  • Maintained a productive, efficient approach to all tasks
  • Contributed to team success by completing jobs quickly and accurately
  • Learned all required tasks quickly to maximize performance
  • General housekeeping and other related functions
  • Managed over 200 customer service per day; and/or increased sales by 100%.

Education

High School Diploma -

Jack C Hays High School
Buda, TX
01.2016

Skills

  • Sales expertise
  • Complaint resolution
  • Technical Support
  • Strategic sales knowledge
  • Retail store support
  • Good listening skills
  • Professional telephone demeanor
  • Stocking and replenishing
  • Assembly and production
  • Supply chain distribution
  • Materials Handling
  • Teamwork and Coordination
  • Positive Attitude
  • Following Instructions
  • Production Support
  • Critical Thinking

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett

Timeline

Production Associate

Tesla, Inc.
09.2023 - 01.2024

Make Ready Technician

Agave Falls Apartment
06.2023 - 09.2023

House Mover

Einstein Moving Company
02.2023 - 05.2023

Customer Service Representative

T-MOBILE
02.2020 - 08.2020

Customer Service Associate

SHOE SPA TEXAS at North Star Mall
05.2019 - 10.2019

Team-Crew Member and Customer Service Associate

WHATABURGER RESTAURANTS LLC
03.2019 - 06.2019

Laundry Attendant and Customer Service Associate

SPINXPRESS
03.2019 - 04.2019

Team-Crew Member and Customer Service Associate

WHATABURGER RESTAURANTS LLC
01.2019 - 03.2019

High School Diploma -

Jack C Hays High School

References

REFERENCE UPON REQUEST

Overview

5
5
years of professional experience

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DIONTE’ L. COOLEYMake Ready Technician