Dionte Hardin
Albuquerque,NM
Summary
Outreach director offering experience leading and supervising dynamic team while planning and executing growth strategies. Talented at formulating effective tactics by assessing market and analyzing performance metrics. Motivational when inspiring others to continually improve performance and celebrating success.
Overview
6
6
years of professional experience
Work History
Outreach Executive
Oakstreet health
Albuquerque, NM
02.2024 - Current
- event planning
- account management
- business relationships
- medicare knowledge
- appointment scheduling
- presentations
- patient retention
- Maintained records on employee progress, training sessions, and feedbacks.
- Resolved conflicts among team members through effective communication techniques.
- Coordinated regular check-ins with each team member to monitor their progress.
- Encouraged open dialogue between employees by promoting an inclusive environment.
- Conducted performance reviews to identify areas of improvement for team members.
- Analyzed survey results to identify areas of improvement in current trainings.
- Facilitated meetings with senior management to discuss goals and objectives.
- Provided guidance and mentorship to junior trainers in the organization.
- Identified problem areas impacting the overall productivity of the team.
- Engaged in one-on-one conversations with staff regarding career development plans.
- Collaborated with other departments within the organization to create cohesive teams.
- Assisted with recruiting, onboarding, and training processes for new hires.
- Trained and mentored junior team members, leveraging previous experiences to deliver optimal project approach.
- Stayed up to date on requirements of all team positions to optimize training.
- Instructed new team members on correct procedures for operations.
- Documented performance, safety and customer service needs to improve operations.
- Acted as a liaison between crew members and management, facilitating open communication.
- Facilitated conflict resolution exercises to promote a positive work environment.
- Assisted with audits conducted by outside agencies such as Medicare or Medicaid.
- Developed and maintained customer relationships to ensure customer satisfaction.
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
- Collaborated with internal staff members such as Billing Specialists, Medical Coders to resolve any discrepancies in patients' insurance information.
- Navigated through multiple online systems to obtain documentation.
- Maintained up-to-date knowledge of insurance policies, including Medicare and Medicaid.
- Verified patient insurance coverage, benefits, and eligibility for services across multiple insurance platforms.
- Managed multiple tasks and priorities in a high-volume, fast-paced environment.
- Developed and maintained professional relationships with insurance representatives.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Scheduled and confirmed patient appointments and consultations.
Merchant Processing
Riverside Payments
Albuquerque, NM
09.2021 - 02.2022
- business relationships
- business sales
- accounting
- sales
- Negotiated terms of sale, pricing, discounts, and payment policies with customers.
- Identified new markets for potential expansion opportunities.
- Monitored competitor activities to stay ahead of the market trends.
- Analyzed sales data to identify trends in consumer behavior.
- Organized events such as special promotions or discount offers.
- Assessed customer needs and educated on product functionality and features.
- Merchandised store to showcase promotional items and increase sales.
- Resolved customer concerns and answered questions to promote positive guest experiences.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Directed and coordinated products, services and sales activities.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Resolved customer complaints regarding sales and service.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Car Sales Manager
American Toyota
Albuquerque, NM
11.2018 - 11.2020
- Demonstrated product features and benefits for customers' needs.
- Developed promotional strategies to increase sales volume.
- Handled customer complaints in a professional manner.
- Conducted inventories on a regular basis to track stock levels.
- Maintained relationships with existing customers to encourage repeat business.
- Analyzed customer feedback surveys to identify areas of improvement for better service delivery.
- Ensured compliance with state laws regarding vehicle registration and title transfer procedures.
- Assisted customers in selecting a vehicle by asking questions about their needs and preferences.
- Coordinated with other departments in the dealership such as finance, parts, and service departments to ensure customer satisfaction.
- Provided timely follow-up with prospects who did not complete purchase transactions.
- Negotiated prices with customers in order to close deals profitably.
- Directed all aspects of vehicle inventory management including ordering, stocking, pricing, merchandising displays and promotions.
- Resolved customer complaints promptly and professionally.
- Presented vehicles features, advantages, benefits during test drives or showroom visits.
- Sourced vehicles from other dealer lots and auctions.
- Leveraged CRM database to drive customer contacts, appointments, and sales.
- Developed and executed strategies to improve new vehicle sales.
- Completed extensive product line training to increase sales and render improved services to customers.
- Engaged customer base to drive retention across departments.
Education
High School Diploma -
Albuquerque High School
Albuquerque, NM05-2014
Skills
- Event Organization
- Event Coordination
- Community Engagement
- Professionalism
- Goal Setting
- Effective Communication
- Teamwork and Collaboration
- Community Outreach
- Customer Service
- Sales Targeting
- Marketing Strategy Development
- Customer Relationship
- Brand Development
- New Hire Onboarding
- Credit History Analysis
- Account Management
- Account Acquisition
- Sales Reporting
- Operations Management
- Service-driven sales
- Solution selling
- Operating Procedures and Policies
- Budgeting and Expenditures
- Networking Events
- Salesforce Software
- Client Relations
- Lead Generation
- Appointment Scheduling
- Account Servicing
- Time Management
- Key account development
- Promotional sales events
- Time management abilities
- Closing Techniques
- Team building
- Direct Sales
- Sales Records Management
- Team Recruiting and Onboarding
- Event Management
- Partnership Development
- Communications management
- Excellent Communication
- Effective customer communication
- Problem-solving abilities
- Organizational Skills
- Relationship Building
- Active Listening
Timeline
Outreach Executive
Oakstreet health
02.2024 - Current
Merchant Processing
Riverside Payments
09.2021 - 02.2022
Car Sales Manager
American Toyota
11.2018 - 11.2020
High School Diploma -
Albuquerque High School