Dionte’ Winn
Henderson,Texas
Summary
Dedicated administrative professional with expertise in communication, team building, patient registrations, record maintenance, and patient relations. Adept at assisting patients with critical care, scheduling, and claims processing. Bringing 9 years of relevant work experience.
Overview
9
9
years of professional experience
Work History
Patient Access Representative Lead/Supervisor
Christus Good Shepherd Medical Center
08.2022 - Current
- Consistently communicated staff expectations during daily huddles.
- Accurately collected patient payments and completed daily cash reports.
- Effectively coordinated shift change and employee rotations.
- Professionally trained new employees during onboarding.
- Successfully created and performed account audits on a weekly basis.
- Adequately managed staff timecards each pay period.
Patient Access Representative Senior/Financial Services
Christus Trinity Mother Frances
04.2021 - 08.2022
- Proficiently conducted over 3,000 office registrations.
- Rapidly assessed emergent situations in a clinic setting.
- Professionally assisted patients with financial difficulties.
- Effectively managed patient flow and standardized scheduling.
- Successfully ensured the office maintained a professional appearance to minimize stress to the families.
- Accurately handled patient payments in the form of cash, debit/credit, and check for patient copays and bad debt accounts.
- Consistently provided a welcoming environment to improve patient experience.
Patient Access Representative/Staffing Scheduler
Ardent Health Services
06.2019 - 04.2021
- Skillfully performed over 2,000 speed registrations.
- Adequately obtained patient demographics.
- Competently utilized multi-line telephone systems.
- Proficiently created employee lunch schedules.
- Sufficiently completed department reports daily.
- Successfully specialized in coordinating the department 10-hour work week schedule.
Family Service Counselor
Service Corporation International
01.2019 - 06.2019
- Professionally assisted over 30 families with preneed and at-need cemetery arrangements.
- Carefully recorded and submitted death notification forms.
- Effectively promoted granite market products and services to existing and potential clients and associations.
- Consistently provided the highest level of service by effectively responding to families both during and after the sales process.
- Proficiently assisted at-need clients with immediate service.
- Professionally provided a consoling atmosphere that enabled families to make decisions regarding recently deceased family members.
- Skillfully assisted in managing and protecting family files.
- Sufficiently informed families on their options and associated costs, including advising families on their financing options.
- Successfully coordinated site overviews with families, including tours around the property.
- Consistently identified potential leads and scheduled presentations to meet assigned pre-need quotas.
- Effectively ensured the office maintained a professional appearance to minimize stress to the families.
- Accurately handled customer payments in form of cash, debit/credit, and check for customer’s property and services.
Wireless Sales Representative Temp
Wireless Advocates
11.2018 - 01.2019
- Effectively maintained professionalism and warmth to attract customers to the wireless center with the intention to present sales opportunities.
- Professionally greeted and assisted current and prospective customers with their inquiries, needs, and complaints.
- Proficiently maintained aesthetically pleasing sales displays including straightening the devices, wiping down phones and accessories, maintaining an organized counter and workspace, and ensuring tidiness around the wireless center.
- Carefully ensured accurate balancing in the cash drawer during opening, closing, and shift changes – reporting any erroneous concerns to the supervisor immediately for exploration and rectification.
- Competently accepted payment in the form of cash or credit/debit ensuring accurate input, processing, and returned change.
- Accurately analyzed and record inventory while expressing concerns to the supervisor regarding inventory issues.
- Sufficiently documented all sales and service requests to assist in analyzation of the center’s goals and needs.
Front End Cashier
Brookshires Grocery Company
08.2016 - 09.2016
- Skillfully operated electronic checkout system with 100% balancing accuracy by paying close attention to detail, remaining organized, and working dedicatedly to the position.
- Adequately audited cash and negotiable instruments daily.
- Effectively prepared accountability report of sales receipts.
- Sufficiently maintained registers and sales equipment to ensure proper functioning and cleanliness.
- Knowledgeably assisted customers with location of items, pricing, and product concerns.
- Professionally addressed customer concerns with professionalism and empathy while focusing on an amicable resolution.
Education
Master of Science - Criminal Justice
Colorado Technical University
11.2022
Bachelor of Science - Criminal Justice – Human Services
Colorado Technical University
11.2020
Associate of Arts - Social Work
Tyler Junior College
05.2017
Skills
- Skilled in using Microsoft Office tools
- Data Management
- Training coordination
- Process improvement
- Quality assurance
- HIPAA compliance
- Patient engagement
- Insurance claims processing
- Financial transaction processing
- Strong verbal/written communication
- Multi-screen management
- Registration management
- Patient identity verification
Timeline
Patient Access Representative Lead/Supervisor
Christus Good Shepherd Medical Center
08.2022 - Current
Patient Access Representative Senior/Financial Services
Christus Trinity Mother Frances
04.2021 - 08.2022
Patient Access Representative/Staffing Scheduler
Ardent Health Services
06.2019 - 04.2021
Family Service Counselor
Service Corporation International
01.2019 - 06.2019
Wireless Sales Representative Temp
Wireless Advocates
11.2018 - 01.2019
Front End Cashier
Brookshires Grocery Company
08.2016 - 09.2016
Bachelor of Science - Criminal Justice – Human Services
Colorado Technical University
Associate of Arts - Social Work
Tyler Junior College
Master of Science - Criminal Justice
Colorado Technical University
Similar Profiles
Mary Samantha MartinMary Samantha Martin
Nurse at Christus Good Shepherd Medical CenterNurse at Christus Good Shepherd Medical Center
Michelle RamseyMichelle Ramsey
Registered Nurse at Christus Good Shepherd Medical CenterRegistered Nurse at Christus Good Shepherd Medical Center
Amerie StephensAmerie Stephens
Registered Nurse, Emergency Department at CHRISTUS Good Shepherd Medical Center - LongviewRegistered Nurse, Emergency Department at CHRISTUS Good Shepherd Medical Center - Longview
Teresa CarpenterTeresa Carpenter
Administrative Assistant at WindhamAdministrative Assistant at Windham
Liz FreemanLiz Freeman
Library Aide/Tech Support at Tatum ISDLibrary Aide/Tech Support at Tatum ISD